Service And Support - HP R/T3000 G2 Quickspecs

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User manual (80 pages)

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QuickSpecs

Service and Support

Recommended HP Care Pack Services for optimal satisfaction with your HP product

Recommended Services

Related HP Care Pack Services to enhance your HP product experience

Related Services

Insight Remote

Parts and materials

Coverage

HP Technology Services

HP Technology Services offers you consultants and support experts to solve your most complex

infrastructure problems. We help keep your business running, boost availability and avoid downtime.

Protect your business beyond warranty with HP Care Pack Services

When you buy HP Options, it's also a good time to think about what level of service you may need. HP

Care Pack services provide total care and support expertise with committed response choices designed to

meet your IT and business need.

3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service

Provides you with rapid remote support and if required an HP authorized representative who will arrive

on site any time and day of the year to begin hardware maintenance service within 4 hours of the service

request being logged.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and networking

options to assist you in bringing your new hardware into operation in a timely and professional manner

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN

3-Year HP 6 hour Hardware Support Onsite Call-to-Repair Service

Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the

system to help return the hardware to operating condition within 6 hours of the initial service request to

the HP Global Solution Center

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6636ENN

HP Proactive Select Service

Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy

Proactive Select Service Credits when you purchase your hardware and then use the credits over the next

12 months.

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN

Support Delivers secure remote monitoring and support for HP servers and storage, 24x7 at no

additional cost. Available as part of HP Warranty, Care Pack and Service Contract offers.

HP will provide HP-supported replacement parts and materials necessary to maintain the covered

hardware product in operating condition, including parts and materials for available and recommended

engineering improvements. Supplies and consumable parts will not be provided as part of this service;

standard warranty terms and conditions apply. Parts and components that have exceeded their maximum

supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating

manual or the technical product data sheet will not be provided, repaired or replaced as part of this

service.

For ProLiant servers and storage systems, this service covers HP-branded hardware options qualified for

the server, purchased at the same time or afterward, internal to the enclosure, as well as external

monitors up to 22" and tower UPS products; these items will be covered at the same service level and for

the same coverage period as the server unless the maximum supported lifetime and/or the maximum

usage limitation has been exceeded. Coverage of the UPS battery is not included; standard warranty

DA - 14058

HP R/T3000 G2 Uninterruptible Power System (UPS)

Worldwide — Version 2 — July 20, 2011

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