IBM x3550 Problem Determination And Service Manual page 165

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7978 and 1913 server," on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
165-198-000 Service Processor: Aborted.
165-201-000 Service Processor: Failed.
165-330-000 Service Processor: Failed.
165-342-000 Service Processor: Failed.
165-051-000 System Management: Failed. (Unable to
communicate with RSA. It may be busy.
Run the test again.)
Action
1. Rerun the diagnostic test.
2. Fix other error conditions that may be keeping
ASM busy. Refer to the error log and diagnostic
panel.
3. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
4. (Trained service technician only) Replace the
system board.
1. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
2. (Trained service technician only) Replace the
system board.
Update to the latest ROM diagnostic level and retry.
1. Ensure that the latest firmware levels for ASM
and BIOS are installed.
2. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
3. (Trained service technician only) Replace the
system board.
1. Update to the latest levels of firmware (BIOS,
service processor, diagnostics).
2. Rerun the diagnostic test.
3. Correct other error conditions (including failed
system management tests and items logged in
Remote Supervisor Adapter II SlimLine
system-error log and BMC log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
5. Reseat the remote Supervisor Adapter II
SlimLine.
6. Replace the remote Supervisor Adapter II
SlimLine.
147
Chapter 5. Diagnostics