Remote Support Settings; Notification Settings - IBM DS8800 Introduction And Planning Manual

You must complete the work sheet for all installations that include an management
console. Before completing it, review the exceptions listed in the notes at the
bottom of the work sheet. See Appendix D, "Management console network settings
work sheet," on page 197.

Remote support settings

The remote support work sheets enable you to specify whether you want
outbound (call home) or inbound (remote services) remote support.
Ensure that you enable both outbound and inbound support to help you maintain
the highest availability of your data.
When you enable outbound (call home) support, your management console sends
an electronic call home record to IBM support when there is a problem within the
storage complex. If inbound remote services is also enabled, a response key pair
that can be used one time enables IBM service representatives to remotely sign on
to the management console in response to the service call. If unattended remote
service is configured, a remote IBM service representative can establish a remote
service connection from the HMC to IBM. If outbound support is enabled, but
inbound remote services is not enabled, the IBM service representative must
physically come to your location to troubleshoot and service the storage complex.
When inbound remote services are enabled, service representatives can perform
service tasks remotely. They can view error logs and problem logs, and initiate
trace or dump retrievals.
You can use DS CLI and its audit log feature to review who and at what time
performed remote service on your machine. Contact your IBM service
representative for more detailed information on which service actions were
performed remotely.
Separately, if you want to control the access of your own service and support
personnel to the host management console (HMC) remotely.
For faster service and maintenance, virtual private network (VPN) connectivity, or
Secure Sockets Layer (SSL) connectivity is preferred over modem connectivity. For
information about VPN and SSL, go to the www.ibm.com/support/
docview.wss?uid=ssg1S1002693.
You must complete the work sheet for all installations that include a management
console. See "Outbound (call home and dump/trace offload) work sheet" on page
203 and "Inbound (remote services) work sheet" on page 208.

Notification settings

The notification work sheets allow you specify the types of notifications that you
want you and others to receive.
Note: The IBM service representative sets up the notification process.
Notifications contain information about your storage complex, such as serviceable
events.
You can receive notifications through the following methods:
v Simple Network Management Protocol (SNMP) traps
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Introduction and Planning Guide