Contacting Tac By Telephone - Cisco Aironet 340 Series Hardware Installation Manual

Preface

Contacting TAC by Telephone

OL-0738-01
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers
for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business
•
operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant
•
aspects of your business operations. No workaround is available.
Cisco Aironet Access Point Hardware Installation Guide
Obtaining Technical Assistance
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