Loewe Connect ID 46 DR+ User Manual page 138

Connect ID 40-55 DR+
User guide
Troubleshooting
Problem
Despite video or music file being played back,
no sound can be heard.
Although the file is visible on the media server,
it is not displayed in the MediaPortal.
A media file that is displayed can not be played
back.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
When searching for wireless routers, no de-
vice is found.
Should there be any interference during wireless network operation such as disruptions during playback or slow reactions by devices to
commands, you could try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and Wi-Fi compatible devices such as
printers and PDAs.
- Change the active channel on the WiFi Router.
138
Possible cause
a) The TV set is set to mute or the volume has
been turned down too much.
b) An audio device that does not exist or that
is not connected, is registered under
System settings Connections
Sound components (e.g., HiFi/AV am-
plifier).
The file is not made available by your media
server.
The format of the file is not supported (see also
limitations in chapter Technical data, section
Media – File formats supported.
The device does not support all special cha-
racters.
The router is not ready for wireless commu-
nication.
Remedy / Instructions
a) Increase the volume by pressing the V+ key
on the remote control for a longer time. This
will also cancel any mute setting.
b) Connect the audio device and switch it on.
In the Sound components wizard change
back to TV speakers.
Change to your media server. For this, also
read the chapter Technical data, section
Media – Media server software.
No remedy.
Change the WLAN key of the router.
Check your wireless router.
Try to make the connection again a few mi-
nutes later.