Scanner Driver Error Messages - Canon MB2100 Series Online Manual

Scanner Driver Error Messages

Error in scanner. See the manual for solutions.
USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstruc-
tions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
A required file is missing or corrupted, or settings are incorrect. Try the installa-
tion again.
Cannot write or read file.
There is not enough free disk space to complete the scan.
Printer is in use or an error has occurred. Check status.
The scanner is not available while in use by another application or user.
Error Message
921
Solution
• Make sure that your scanner or
printer and the computer are con-
nected correctly.
• Your scanner or printer may be
damaged.
Restart the computer, then recon-
nect your scanner or printer. If the
same error message still appears,
contact the service center.
• Make sure that your scanner or
printer is turned on.
• Make sure that the selected scan-
ner is correct. Refer to the appli-
cation's manual for details.
• With USB connection, check the
connection of the USB cable and
reconnect as required.
• With network connection, check
the connection status and recon-
nect as required.
• Reinstall the scanner driver from
our website.
• Exit running applications, check
that there is sufficient free space
on the hard disk, then scan again.
• Make sure that there is no prob-
lem with the destination folder, file
name, or access permission.
• Delete unnecessary files on the
hard disk and scan again.
• Check the printer status.
• Close the other application.