Cannot Receive A Fax, Cannot Print A Fax - Canon MB2100 Series Online Manual

Cannot Receive a Fax, Cannot Print a Fax

Is the power turned on?
Check1
• You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns
on the power automatically.
• If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is
off), reconnect it, and then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when the power
failure is resolved.
Important
• Confirm that the POWER lamp is off before unplugging the power cord, and then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.
For details on how to unplug the power cord, refer to
Note
• If the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord, the
list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed after turning
the printer on.
For details, see Summary of Reports and
Is the printer's memory full?
Check2
Print the received faxes stored in the printer's memory, save them on the USB flash drive, or forward them to the
shared folder on the computer, and then delete them from the printer's memory and have the sender resend the
faxes.
Document Stored in Printer's Memory
Does an error occur during reception?
Check3
• Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax
standby screen, check the cause.
A Message for Faxing Is Displayed on Fax Standby Screen
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Is telephone line cable connected to external device jack?
Check4
Reconnect it to the telephone line jack.
Unplugging the
Lists.
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Machine.