Error Codes - Supra ActiveKEY User Manual

Error Codes

Error codes help you identify ActiveKEY or keybox problems. The ActiveKEY stores the five (5) most
recent error codes that have occurred.
View error codes, do the following:
1. Press on/off to turn on the ActiveKEY.
2. Scroll to the VIEW ERROR CODES menu option and press enter.
The five (5) most recent error codes, the date they occurred and the number of times the error occurred
are displayed.
Refer to the following table for a list of common error codes. For a more comprehensive list visit the
ActiveKEY page on our website or
Code Description
27, 40, Key expired
76
30 Clock Error
31 Key unplugged from USB
prematurely
35, 36 Low battery in key
3F, 7C, Low battery in KeyBox
80
41, 74, Bad code lockout
75
5D, 5E, Infrared communication
5F, 60 failure
71 Incorrect PIN
72, 73 Incorrect shackle code
77, B5 CBS code error
7A Access hour restriction
7D, B0 Invalid update code
B1 Key disabled
B2 Cooperating code disabled
click here.
Solution
The key should update itself when cell coverage is available. If update is required
immediately, obtain an update code and enter it into the key or perform a PC Sync.
The key will contact the Supra network to fix its time. Obtain an update code and
enter it into the key or perform a PC Sync to fix it.
Reconnect the ActiveKEY to the USB cable and retry the operation.
Charge the ActiveKEY using the Supra approved wall or car charger.
Notify the owner of the iBox. If you are the iBox owner, release the shackle and
open the key container and return to Supra for battery refurbish.
Wait ten (10) minutes for the lockout to clear and try the operation again. Make sure
to use the correct PIN and shackle code.
Shield the lens on the iBox device from direct sunlight, make sure the key and iBox
are within one (1) meter or closer, point the key directly at the lens on the iBox
device, and try the operation again
Verify PIN and try again.
Verify shackle code and try again.
An incorrect CBS code was entered. Verify the CBS code and try again.
You are attempting to open an iBox outside of the access hours programmed into
the iBox. If it is your iBox, turn off Timed Access in the iBox. Otherwise return during
the access hours.
Verify the update code and enter again.
Verify you are paid and active. Obtain an update code and enter it or perform
a PC Sync.
Obtain an update code and enter it or perform a PC Sync.
Chapter 5
Support and Troubleshooting
20