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Table of Contents
Troubleshooting
Related Manuals for Supra ActiveKEY
Summary of Contents for Supra ActiveKEY
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Page 1: User Manual
ActiveKEY ® User Manual ActiveKEY enter cancel on/off... - Page 2 For the latest documentation, contact Supra or visit us online at www.supraekey.com. This publication may contain examples of screen captures and reports used in daily operations.
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Page 3: Table Of Contents
Automatic Update ......................8 Updating Options ....................... 8 Manual Sync ........................8 Computer Connection ....................... 8 Install ActiveKEY PC Sync .................... 8 Use ActiveKEY PC Sync ....................9 Update Code ........................9 Supra Website ......................9 Automated Voice System.................... 10 Enter an Update Code .................... -
Page 4: Preface
There is also information describing how to contact technical support if you have questions or concerns. Read these instructions and all other ActiveKEY documentation entirely before installing or operating this product. The most current versions of this and related documentation may be found on our website at www.supraekey.com. -
Page 5: Chapter 1 Introduction
Chapter 1 Introduction Chapter 1 Introduction This chapter provides an overview of the Supra Keybox System and the ActiveKEY. In this chapter: Supra System Overview ................. 2 ActiveKEY Overview ................2 Navigation.................... 3 Menu Options ..................3 Audio Tones ..................4 Battery Charging.................. -
Page 6: Supra System Overview
Automated voice access to KIM is available by calling 888-968-4032. ActiveKEY Overview The ActiveKEY (Figure 1) allows access to Supra iBox, iBox BT, or iBox BT LE via infrared. The LCD screen on the front of the ActiveKEY displays menu options, codes, and messages. The key serial number and technical support information is on the back of the ActiveKEY. -
Page 7: Navigation
Turns the backlight on and off to illuminate the LCD screen and entire keypad to see numbers and instructions in low light To activate the backlight, press the on/off button to turn on the ActiveKEY, then press the light bulb button to the left of the zero button. -
Page 8: Audio Tones
The ActiveKEY has a non-replaceable, rechargeable battery. Use the provided wall charger to recharge the battery. When you first receive the ActiveKEY, plug it in using the wall charger overnight to give it a full charge and make sure to recharge it on a regular basis thereafter. -
Page 9: Preferences
Introduction The Supra system sends an email when the battery has reached the end of its useful life. This can happen if the key is used for more than six (6) years. The first indication of this situation is usually a battery will not hold a charge for very long. -
Page 10: Supraweb Login
To send an Alert message, press and hold the S button for three (3) continuous seconds. The ActiveKEY displays: SENDING ALERT... Once complete, the ActiveKEY displays ALERT DONE and the backlight on the ActiveKEY flashes to let you know your alert message has been emailed to your contacts. -
Page 11: Chapter 2 Updating
Chapter 2 Updating Chapter 2 Updating This chapter explains how the ActiveKEY updates automatically and how to manually update the ActiveKEY. In this chapter: Automatic Update ..................8 Updating Options ..................8 Manual Sync .................... 8 Computer Connection ................8 Install ActiveKEY PC Sync .............. -
Page 12: Automatic Update
The on/off button controls the display only. As long as the ActiveKEY is updated, it does not need to be within cellular range to open iBox devices. The ActiveKEY does need to be in compatible cellular range to send and receive showing notifications. -
Page 13: Use Activekey Pc Sync
ActiveKEY for the first time. Use ActiveKEY PC Sync After the ActiveKEY PC Sync software is installed, update the key any time by connecting it to the computer with the provided USB cable. When you connect your ActiveKEY, the ActiveKEY Update Info window opens. -
Page 14: Automated Voice System
Obtain an update code from the automated voice system, do the following: 1. Call 1-888-968-4032. 2. When prompted, enter the ActiveKEY serial number and PIN code, followed by the # sign. 3. KIM reads a list of options. Press 1 on the phone keypad for an update code. -
Page 15: Chapter 3 Ibox Devices
Chapter 3 iBoxes Chapter 3 iBox Devices This chapter explains how to access and manage the iBox, iBox BT, and the iBox BT LE, gives information on Call Before Showing (CBS), and how to access cooperating keybox systems. In this chapter: Access iBox Devices ................ -
Page 16: Access Ibox Devices
Note: Two (2) beeps sound and the ActiveKEY will power down in five (5) minutes. 4. Point the top of the ActiveKEY at the iBox, iBox BT, or iBox BT LE infrared lens. After a few seconds, the key container unlocks. -
Page 17: Placing Listing Keys In Ibox Devices
3. Press 1 to activate timed access hours or 2 to activate 24-hour access. 4. Enter the iBox shackle code and press enter. The ActiveKEY powers down in five (5) minutes. 5. Point the ActiveKEY at the infrared lens on the front of the iBox device to program the new setting. -
Page 18: Release The Shackle
3. Enter the CBS code and press enter. Once the CBS code is entered for a particular iBox into the ActiveKEY, follow the standard procedure for releasing the key container. You can access the iBox until the listing agent changes the iBox or until you enter a CBS code for a different iBox device. -
Page 19: Chapter 4 Showing Activity
Chapter 4 Showing Activity Chapter 4 Showing Activity This chapter explains how to set up showing activity and the various ways to view showing information. In this chapter: Showing activity overview ..............16 Read an iBox Device ................. 16 KIM Voice Access ................16... -
Page 20: Showing Activity Overview
Showing Activity Overview Each time a Supra key releases the key container in a iBox, the showing is recorded in both the key and the iBox. The showing is also sent to the Supra database. As a listing agent, there are several ways to see who has shown your listings. -
Page 21: Chapter 5 Support And Troubleshooting
Chapter 5 Support and Troubleshooting Chapter 5 Support and Troubleshooting This chapter provides information to help troubleshoot problems and contact technical support if assistance is needed with the ActiveKEY. In this chapter: Troubleshooting Tips ................18 Error Codes .................... 20 Contacting Us .................. -
Page 22: Troubleshooting Tips
My ActiveKEY is stuck searching. If the ActiveKEY is stuck while searching for an iBox, press the cancel button. If it is still stuck, press and hold the cancel button for several seconds. If it remains stuck, do a reset (refer to... - Page 23 • My ActiveKEY is locked up. Insert one (1) end of a paperclip into the reset hole located on the back of the ActiveKEY in the bottom right corner just below the serial number label and apply gentle pressure (“Figure 5”...
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Page 24: Error Codes
Chapter 5 Support and Troubleshooting Error Codes Error codes help you identify ActiveKEY or keybox problems. The ActiveKEY stores the five (5) most recent error codes that have occurred. View error codes, do the following: 1. Press on/off to turn on the ActiveKEY. -
Page 25: Contacting Us
Chapter 5 Support and Troubleshooting Contacting Us If assistance troubleshooting the ActiveKEY is needed, support is available from 5 a.m. to 7 p.m. Pacific Time, seven (7) days a week. Website http://www.supraekey.com Email suprasupport@fs.utc.com Telephone 877.699.6787 503.589.8677 Note: Please have the ActiveKEY present when calling for technical support.