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Automatic Update
The ActiveKEY contains a cellular radio to communicate with the Supra network on a regular basis to
automatically update the ActiveKEY, send and receive showing notifications, and receive messages.
To stay updated, the ActiveKEY needs to be within compatible cellular range for ten (10) continuous
minutes during any 24-hour period. For more information on compatible cellular range, refer to the
do I know if my ActiveKEY is in cell coverage?"
To ensure the ActiveKEY remains updated and timely transmits showing data, the radio in the ActiveKEY
cannot be turned off. The on/off button controls the display only.
As long as the ActiveKEY is updated, it does not need to be within cellular range to open iBox devices.
The ActiveKEY does need to be in compatible cellular range to send and receive showing notifications.
If you are out of coverage range for more than 24 hours, the ActiveKEY displays the message: KEY IS
EXPIRED/UPDATE NOW.
Updating Options
If the ActiveKEY was outside of compatible cellular range for more than 24 hours and has expired, there
are four (4) ways to update the key:
In compatible cellular range:
•
Select the Manual ESYNC option on the ActiveKEY
Outside of compatible cellular range:
•
Connect the ActiveKEY to the PC and use the ActiveKEY PC Sync software to update the ActiveKEY
•
Obtain an update code from SupraWEB and enter it into the ActiveKEY
•
Obtain an update code from the KIM voice access system and enter it into the ActiveKEY
Manual Sync
The manual esync function that gives you the ability to update your ActiveKEY manually when you are in
compatible cellular range.
1. Select the MANUAL ESYNC option on the ActiveKEY.
2. Press enter.
Computer Connection
The ActiveKEY can be manually activated by installing the ActiveKEY PC Sync software on a computer
and connect the ActiveKEY to the computer. Then the software can update the ActiveKEY using the
Internet connection.
Install ActiveKEY PC Sync
Access the ActiveKEY PC Sync software download from the Supra website.
Download the software:
1. Go to www.supraekey.com.
2. In the top navigation bar select Downloads.
section of Chapter 5, Support and Troubleshooting.
Chapter 2
8
Updating
"How
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Table of Contents
Troubleshooting
