Release The Shackle; Call Before Showing (Cbs); Cooperating Systems - Supra ActiveKEY User Manual

Release the Shackle

Each iBox device has a shackle code that releases the shackle for installation or removal at a listing.
Release the shackle on an iBox:
Note: For an iBox BT and iBox BT LE, press down on the shackle with one hand while supporting the
bottom of the iBox device with the other hand. Then pull up on the shackle to remove it completely from
the iBox device. For a classic iBox, the shackle pops open. To remove the shackle completely, perform
steps 1-5 while providing upward pressure on the shackle.
1. Press on/off to turn on the ActiveKEY.
2. Scroll to the RELEASE SHACKLE menu option and press enter.
3. Enter the four-digit shackle code for the iBox, iBox BT, or iBox BT LE and press enter.
4. Point the ActiveKEY at the iBox device's infrared lens. After a few seconds, the shackle releases.
5. For an iBox BT and iBox BT LE, press down on the shackle with one hand while supporting the
bottom of the iBox device with the other hand. Then pull up on the shackle to remove it completely
from the iBox device.
For a classic iBox, the shackle pops open. To remove the shackle completely, repeat steps the
above steps 1-5 while providing upward pressure on the shackle.

Call Before Showing (CBS)

Every iBox device contains a Call Before Showing (CBS) code that your Association or MLS can activate.
The CBS code allows the listing agent to control iBox access by requiring the showing agent to call for
authorization before opening the iBox device. If the CBS code is active in the iBox device, enter the CBS
code into the ActiveKEY before accessing it.
Enter a CBS code into the ActiveKEY:
1. Press on/off to turn on the ActiveKEY.
2. Scroll to the CALL BEFORE SHOWING menu option and press enter.
3. Enter the CBS code and press enter.
Once the CBS code is entered for a particular iBox into the ActiveKEY, follow the standard procedure for
releasing the key container. You can access the iBox until the listing agent changes the iBox or until you
enter a CBS code for a different iBox device.

Cooperating Systems

The ActiveKEY may be able to access iBox devices in a neighboring Association/MLS. Check with your
Association/MLS to determine if it has a cooperating agreement.
In order to show listings in a cooperating area, your ActiveKEY must be programmed to access iBox
devices in that area. The ActiveKEY may have been manufactured with cooperating areas already
programmed into it. If not, take your ActiveKEY to your primary Association/MLS or the cooperating
Association/MLS to have the cooperating areas programmed into it.
Once your ActiveKEY is programmed for the cooperating system, call the neighboring Association/MLS
to have your key activated in their system.
Chapter 3 14
iBoxes