Supra ActiveKey Faq

ActiveKEY
®

1. When does an ActiveKEY expire?

An ActiveKEY expires only if it has not been in contact with the Supra
system for more than 24 hours. The key disables itself until it can
return to cell coverage and contact the Supra system for at least
ten (10) continuous minutes. The ActiveKEY can also be updated by
an Internet connection through a computer, or by manually entering
temporary update codes. Update codes can be obtained through
KIMvoice, SupraWEB, or Supra Support.

2. What if my ActiveKEY is lost or stolen?

Because of the cellular technology, if your key is lost or stolen, it can
be quickly deactivated. Please report lost or stolen keys immediately
to your organization or Supra Support.
3. What happens when I go into an area where there's no cell
service?
Your ActiveKEY won't be able to communicate with the Supra network when it's out of cell range so it won't
receive showing notifications. However, as long as it's been within cell range for ten (10) continuous minutes
within the last 24 hours it will remain active and you can open keyboxes. Your key can also be manually
updated if it expires while out of service.
4. Does the ActiveKEY need to be within cell service to open keyboxes?
The ActiveKEY does not need to be within cell service to open a keybox. It does need to be updated,
meaning it needs to have been in cell service for ten (10) continuous minutes within the last 24 hours or it will
need to be manually updated.

5. How do I turn on the flashlight?

All operations start with the on/off button. Press the on/off button, then the flashlight button. The flashlight
will turn itself off after 30 seconds.

6. What does the light bulb button do?

Press the on/off button, then the light bulb button to light up the entire keypad and display window. The
backlight turns off after 30 seconds.

7. Why does my ActiveKEY keep turning off?

Your ActiveKEY turns off after 30 seconds of inactivity to conserve the battery.

8. How long do I have to get to a keybox?

When you start to open a key container or release a shackle, you have five (5) minutes from the time you
press Enter to get to a keybox before the key shuts itself off.

9. Can I leave my ActiveKEY plugged in?

You cannot overcharge the battery in your ActiveKEY, so leaving it connected to the wall charger when not
in use is a good idea. You may want to consider an optional car charger so you can charge your ActiveKEY
while driving to your next showing.
FAQs