Troubleshooting Tips - Supra ActiveKEY User Manual

Troubleshooting Tips

The following tips can help troubleshoot common ActiveKEY questions.
• I've lost my ActiveKEY.
Report lost/stolen ActiveKEYs as soon as possible to your Association/MLS. If it is lost or stolen
on a weekend, call Technical Support.
• My ActiveKEY is expired.
The ActiveKEY remains active by connecting wirelessly to a compatible cellular network. If you
are out of coverage for more than 24 hours, your ActiveKEY displays the message: KEY IS EXPIRED/
UPDATE NOW.
Refer to "Manual updating" on page 8
• The key container won't close.
If the key container in an iBox device appears to be jammed, check to see if the listing keys are
blocking the container. If nothing seems to be preventing the container from closing, do not force
it. Take the iBox to your Association/MLS for assistance.
• I've lost my code.
If you do not remember your PIN or KeyBox shackle code, contact your Association/MLS
for assistance.
• My ActiveKEY shut down for 10 minutes.
If you enter ten (10) incorrect codes within a 10-minute period, the ActiveKEY emits a buzz tone
and times out for ten (10) minutes. At the end of this time period, the ActiveKEY reactivates and
is ready for use. To avoid a bad code timeout, verify you have entered the correct PIN or shackle
code before repeating the procedure.
• What do I do if I have a low battery?
Make sure you are charging the ActiveKEY on a regular basis with either the wall charger or
a car charger. A completely drained battery will take eight (8) hours to fully charge.
• What do I do if I have a dead battery?
If the ActiveKEY does not turn on or make any sounds and does not begin charging when plugged
in, it probably has not been charged for an extended period of time. Plug in the ActiveKEY and
do a reset with the power plugged in (refer to
hours to completely recharge it.
• My ActiveKEY is stuck searching.
If the ActiveKEY is stuck while searching for an iBox, press the cancel button. If it is still stuck,
press and hold the cancel button for several seconds. If it remains stuck, do a reset (refer to
"Figure 5" on page 19
for instructions on how to manually update your ActiveKEY.
).
"Figure 5" on page 19), then charge it for eight (8)
Chapter 5
Support and Troubleshooting
18