Supra ActiveKEY User Manual page 23

• My ActiveKEY is locked up.
Insert one (1) end of a paperclip into the reset hole located on the back of the ActiveKEY in the
bottom right corner just below the serial number label and apply gentle pressure
on page 19). Do not insert anything with a sharp point as you may damage the ActiveKEY.
A successful reset occurs when the key displays SUPRA ACTIVEKEY.
WARNING: When performing a reset, insert the paperclip only into the pinhole near the bottom on the back of
the ActiveKEY. Do not insert any object into any other opening on the unit. Doing so could result in equipment
damage or serious personal injury.
Figure 5. Reset hole
• How do I know if my ActiveKEY is in cell coverage?
To check for the presence of a compatible cell signal in the ActiveKEY, press the on/off button
to turn on the ActiveKEY, scroll to VIEW ACTIVEKEY STATUS, and press enter. Scroll down to CELL
COVERAGE. It will either say CELL COVERAGE AVAILABLE or NO CELL COVERAGE FOR THIS AREA. The third
line indicates the strength of the cell signal. The number following Y ranges from 0 to -999 with
0 indicating a perfect signal and -999 indicating no signal.
Why do I get a CALL TO ENABLE or KEY EXPIRED message?
•
There are several possible reasons for an ActiveKEY to have a CALL TO ENABLE or KEY EXPIRED
message. Contact technical support for troubleshooting assistance.
Supra ActiveKEY ™
UTC Fire & Security Americas Corporation, Inc .
www.supraekey.com
KIM VOICE 1-888-968-4032
SUPPORT 1-877-699-6787
This device complies with
Part 15 of the FCC rules.
See User Guide. Certified
to comply with Class B
limits. This Class B digital
apparatus complies with
Canadian ICES-003.
Contains Module:
FCC ID: TCZ-1061736
IC: 1175F-1061736
8300000
SERIAL NUMBER
Reset Hole
Chapter 5
Support and Troubleshooting
("Figure 5"
19