Showing Activity Overview; Read An Ibox Device; Kim Voice Report - Supra ActiveKEY User Manual

Showing Activity Overview

Each time a Supra key releases the key container in a iBox, the showing is recorded in both the key and
the iBox. The showing is also sent to the Supra database. As a listing agent, there are several ways to
see who has shown your listings. Reports of how many properties you've accessed is also available.
There are four (4) ways to view showing activity:
• View showing reports and key activity reports on the Supra website (
for Agents available at www.supraekey.com, click the Customer Support link and SupraWEB Resources
• Set up SupraWEB to send you an email when you've had a showing (
for Agents available at
• Read the iBox(s) to transmit the showing information to your ActiveKEY and view the showings
right on the ActiveKEY
• Request a report from the KIM voice system

Read an iBox Device

The iBox, iBox BT, and iBox BT LE store showing information for the most recent 100 showings. As an
option, visit the listing and use the ActiveKEY to determine who has recently accessed your iBox. View
the agent's name, phone number, and the date and time that the property was shown.
Read an iBox:
1. Press on/off to turn on the ActiveKEY.
2. Scroll to the READ KEYBOX ACTIVITY menu option and press enter.
3. Press 2 to select READ KEYBOX.
4. Enter the iBox shackle code and press enter.
5. Point your ActiveKEY at the infrared lens on the front of the iBox device.
The ActiveKEY screen displays the most recent access of the iBox, showing the key serial number and
the date and time of the access. Press ActiveKEY enter button on a showing record to display the
agent's name and phone number. Use the arrow buttons on your ActiveKEY's keypad to scroll through
the showing records.
The previous iBox read is stored in the ActiveKEY. View a previous iBox read:
1. Press on/off to turn on the ActiveKEY.
2. Scroll to the READ KEYBOX ACTIVITY menu option and press enter.
3. Press 1 for VIEW LAST READ.

KIM Voice Report

Request a showing activity report for an iBox through the automated voice system. The iBox serial
number and shackle code are required for the report.
Request an activity report:
1. Call 1-888-968-4032.
2. On the phone keypad, enter the ActiveKEY serial number and PIN code, then press #.
3. Select option number 5 from the voice menu.
4. Press 1 for a voice report or 2 for an email report. Follow the instructions to receive the report.
www.supraekey.com, click the Customer Support link and SupraWEB Resources
Chapter 4
Showing Activity
refer to the SupraWEB Guide
refer to the SupraWEB Guide
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