HP ProLiant BL p-Class GbE2 User Manual page 83

Troubleshooting
Table J-1: Troubleshooting: Setting Up and Accessing
Problem
Forgot the administrator
user name and password
that you configured on the
GbE2 Interconnect Switch.
The Power LED on the
GbE2 Interconnect Switch
is not on.
The Power LED on the
GbE2 Interconnect Switch
stays amber for more than
30 seconds and GbE2
Interconnect Switch does
not boot.
No link LED displays, even
after you plug the
Category 5 cable in the
RJ-45 connector of the
external port.
J-2
HP CONFIDENTIAL Codename: Strawberry Part Number: 331399-001 Last Saved On: 7/17/03 2:35 PM
Possible Cause
Unknown
The GbE2 Interconnect Switch is not
seated properly.
The server blade enclosure is not
powered up.
There is a faulty LED.
The GbE2 Interconnect Switch fuse
is blown.
The standby mode time out function
is malfunctioning.
The cable is not properly plugged in.
The cable or connector heads are
faulty.
The RJ-45 connector on the switch
or LED is faulty.
Possible Solution
Call HP technical support at 1-800-652-6672
or your service representative to get a
backdoor password.
Make sure that the GbE2 Interconnect Switch
is inserted completely and seated properly.
Make sure that the server blade enclosure is
powered up and all the power connections
are intact.
Check the console to see if GbE2
Interconnect Switch is booted.
Send for repair.
Force the GbE2 Interconnect Switch to boot
by pressing the Pwr/Rst button.
Check the cable at both ends to ensure that it
is plugged in and seated properly.
Replace the cable with another tested cable.
•
After checking and replacing the cable, if
no link LED displays, check whether the
port is transferring data. If yes, the LED is
faulty. If no, it could be a faulty RJ-45
connector. Call your service
representative.
•
This could be caused by using a
crossover cable instead of a straight-
through cable.
HP ProLiant BL p-Class GbE2 Interconnect Switch User Guide
continued