Section 6 Warranty Information; The Warranty - Pronto MAGICARD 3649 - 0001 Maintenance Manual

SECTION 6 WARRANTY INFORMATION
SECTION 6.1

THE WARRANTY

Coverage
Ultra Electronics Ltd warrants that the MAGICARD Printer shipped with this warranty statement will conform to the
manufacturers specifications and be free from defects in materials or workmanship for a period of 24 months from the
date of original purchase by the user. There are additional conditions on the Print Head warranty (see Para 2).
Limited Print Head Warranty
Ultra warrants that, under normal use and service, thermal Print Heads will be free from defects in material and
workmanship for a period of 12 months from the date of original purchase or for a quantity of 40,000 printed Cards,
(whichever comes first), provided that Ultra-approved card media is utilised. If a warranty claim is submitted for a
defective Print Head, Ultra will have the right to inspect the Print Head and samples of the printed and blank ID Cards
used with it for the purpose of verifying that the claimed defect has not been caused by non-Ultra approved media, or by
foreign particles or substances which have caused chemical or physical damage. Ultra's decision in any such claims
shall be final.
Warranty Claims
If the MAGICARD Printer proves defective during this period, please contact Magicard Customer Support, at the address
and telephone/Fax number given below. The Customer Support personnel may first ask you to carry out certain simple
checks to confirm the nature of the problem, and if a return is appropriate, they will give you a "Magicard Return
Authorisation Number" (MRAN) and consignment instructions to the appropriate repair centre. Ultra will, at it's discretion,
repair or replace the defective parts at no charge to the Customer.
Warranty Limitations
The warranty does not apply to MAGICARD Printers that have been :

Damaged through physical or electrical mishandling.

Damaged through operation in environments that are outside normal office conditions in terms of corrosive
atmosphere, temperature, humidity, shock or vibration.

Improperly installed or interfaced to other products which may exhibit software problems or expose the
MAGICARD to improper voltages or control signals.

Fitted with Dye Film from any source other than Ultra Electronics, or have been used to print on anything other
than Card surfaces which are approved by Ultra and which will generally be made of PVC, be completely flat, and
be free of harmful particles or substances.

Serviced by anyone other than an Ultra Authorised Service Provider.
Shipping
Insurance and shipping costs incurred in sending the MAGICARD printer for warranty service is the responsibility of the
customer. Whenever possible, Magicard Customer Support will use the same class of shipping service selected and paid
for by the customer to return the Printer. Return shipping costs from Ultra to the customer will be at Ultra's expense.
After obtaining a "Magicard Return Authorisation Number" (MRAN) as described above, the Printer should be securely
packed in it's original packaging with proof of date of purchase and a note describing the problem and quoting the MRAN
number. The Printer must be sent to the Service Centre address supplied with the MRAN. This address may be different
to the address listed below, but will generally be closer to you. Please also mark the MRAN number on the outside of the
shipping carton. All Customs Duties and Taxes, if applicable, are the responsibility of the Customer.
Ultra Electronics Ltd
Pronto Maintenance Manual
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