Section 5 Philosophy; Repair And Maintenance - Pronto MAGICARD 3649 - 0001 Maintenance Manual

SECTION 5 PHILOSOPHY
SECTION 5.1

REPAIR AND MAINTENANCE

The repair and maintenance philosophy for the Magicard Pronto is for repairs to be carried out by the replacement of
defective modules. The Printer has been specifically designed to comprise of several major modules :
The external Power Supply Unit (PSU).
The Main Control PCB.
The Print Engine Assembly.
The Thermal Print Head.
Field Repair
Every precaution has been taken in the design of the Pronto Printer to ensure user problems are rare. We have also tried
to anticipate any possible problems in the field, due to misuse, accidental failure or component failure. This Manual
should enable the Service Agent to identify any module or component that has failed, replace it, and carry out the
appropriate setting up and testing to ensure satisfactory operation.
Feedback
Ultra Electronics Limited is committed to the manufacture of quality products and encourages feedback of any problem or
faults occurring in the field, in order that we can improve the quality of our design, manufacture and support.
We would be grateful if the Service Agent would give full details of all faults when returning the Printer to us for repair.
We also provide a Customer Support service to help Customers in case they are having problems with their Printer.
You will find helpful information on our web-site: www.magicard.com
Contact Magicard Customer Support on the following numbers :
UK : Tel : +44 (0) 1305 762115
Fax : +44 (0) 1305 777904
E-Mail : customer_service@ultra.co.uk
USA : Tel : +001 425 556 9708
Fax : +001 425 556 3962
E-Mail : ussupport@ultramagicard.com
Ultra Electronics Ltd
Pronto Maintenance Manual
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