Black Box EMERALD GE User Manual
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Black Box EMERALD GE User Manual

Black Box EMERALD GE User Manual

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USER MANUAL
EMD3000GE
EMERALD
GE
®
GATEWAY

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  • Page 1 USER MANUAL EMD3000GE EMERALD ® GATEWAY...

  • Page 2: Table Of Contents

    3. CONFIGURATION ...........................................8 3.1 Basic Configuration ..........................................8 3.2 Emerald GE Gateway Connector Information ................................9 4. OPERATION .............................................11 4.1 Emerald GE Initial Setup and Login ....................................11 4.2 Connections .............................................. 13 4.3 Network ............................................... 17 4.4 System ................................................18 4.5 Logging Out and Restarting Options ..................................19 4.6 Troubleshooting ............................................

  • Page 3: Safety Notices

    Test AC outlets at the workstation and monitor for proper polarity and grounding. When you disconnect a cable from the Emerald GE, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins.

  • Page 4: Chapter 1: Specifications

    CHAPTER 1: SPECIFICATIONS 1.1 SPECIFICATIONS 1.2 WHAT’S INCLUDED WITH THE GATEWAY (EMD3000GE) Š (1) EMERALD   GE GATEWAY APPLIANCE ® Š (1) DC POWER SUPPLY (19.5VDC, 4.62A)   Š (1) COUNTRY-SPECIFIC POWER CORD   Š (1) VESA MOUNTING KIT WITH ASSOCIATED HARDWARE  ...
  • Page 5 CHAPTER 1: SPECIFICATIONS SPECIFICATIONS FOR EMERALD GE GATEWAY FEATURE SPECIFICATION PROCESSOR Intel Core i9 processor 14900 vPro (36MB cache, 24 cores, 32 threads, up to 5.4 Ghz Turbo, 65W) MEMORY 16GB DDR5 Memory, 2x8GB, 5600, Non-ECC, SoDIMM STORAGE M.2 2230, 256GB PCIe NVMe SSD Class 35 (4) DisplayPort™...

  • Page 6: Chapter 2: Overview

    Emerald GE introduces a shared mode feature for Virtual Machines, enabling simultaneous connections for up to 8 Emerald users on a single VM. Each Emerald GE unit can service up to 8 VMs (RDP, PCoIP, or PCoIP ultra), allowing for a total support capacity of up to 64 users.

  • Page 7: Emerald Ge Gateway Features

    CHAPTER 2: OVERVIEW 2.2 EMERALD GE GATEWAY FEATURES Š Small form factor design allows for space conservation.   Š Powerful system hardware provides a seamless user experience.   Š Supports multiple connections to the same virtual machine to share with other users simultaneously.

  • Page 8: Chapter 3: Configuration

    GE supports eight virtual machines being used simulataneously. ® TIP: You can have an unlimited number of virtual machines and still only need one Emerald GE. This is because the Emerald GE only limits simultaneous use of virtual machines, not the actual number of virtual machines.

  • Page 9: Emerald Ge Gateway Connector Information

    CHAPTER 3: CONFIGURATION 3.2 EMERALD GE GATEWAY CONNECTOR INFORMATION 1 2 3 4 FIGURE 4-1. FRONT VIEW OF EMERALD GE GATEWAY (EMD3000GE) ® 9 10 11 12 FIGURE 4-2. REAR VIEW OF EMERALD GE GATEWAY (EMD3000GE) LEARN MORE BLACKBOX.COM...
  • Page 10 CHAPTER 3: CONFIGURATION TABLE 4-1. EMERALD GE GATEWAY COMPONENTS NUMBER IN FIGURES 4-1 COMPONENT DESCRIPTION THROUGH 4-2 (1) Power button Use to turn unit on or off. (1) SSD Activity LED Illuminates to indicate Solid State Drive (SSD) activity (1) 3.5-mm jack (MIC) Connects to analog microphone (1) 3.5-mm jack (SPK)

  • Page 11: Chapter 4: Operation

    4.1 EMERALDGE INITIAL SETUP AND LOGIN To set up the Emerald GE: Open any web browser and navigate to the Emerald GE web interface using the default IP address of https://192.168.1.10 (If this default was previously changed, then substitute that IP address.) NOTE: Upon the initial connection to the Emerald GE, you will be prompted with a “Connection not Private”...
  • Page 12 CHAPTER 4: OPERATION After you continue to the next page, click on the Login button as shown in Figure 4-2 below to log into the Emerald ® FIGURE 4-2: LOGIN SCREEN After you click on the Login button, a welcome screen appears, and you can enter your username and password to log in.

  • Page 13: Connections

    GE’s management status in the upper left hand corner of the screen. If ® the Emerald GE is not managed by a Boxilla, the status will show “Boxilla Operation Mode: Unmananged.” If it unit is managed by a Boxilla, it will show “Boxilla Operation Mode: Managed” instead.
  • Page 14 CHAPTER 4: OPERATION An example showing information entered in the Search box to limit the results in the Connection List appears in Figure 4-5 below: FIGURE 4-5: FILTER OPTION ON CONNECTIONS SCREEN Every connection can be edited by clicking on the ellipsis icon (“...”) next to the connection. To edit the connection: Click on the ellipsis button.
  • Page 15 CHAPTER 4: OPERATION The “Edit Connection” screen appears, as shown in Figure 4-7 below: FIGURE 4-7: EDIT CONNECTION SCREEN The connection settings can be configured on the “Edit Connection” screen to meet the connection requirements so the Emerald receivers can establish a connection to the virtual machines. The settings are described in Table 4-1 below. LEARN MORE BLACKBOX.COM...
  • Page 16 CHAPTER 4: OPERATION TABLE 4-1. EDIT CONNECTION SCREEN OPTIONS ITEM DESCRIPTION This is the port configuration of the specific virtual machine target that a connecting receiver will use. This must be unique compared to other virtual machine targets. This port will be used in the connections within the Emerald receivers (in Emerald GE Port ®...

  • Page 17: Network

    CHAPTER 4: OPERATION 4.3 NETWORK The Network page allows the Emerald GE to be configured so it can be accessed by local network assets. The ® settings, as shown in Figure 4-8 below, can be changed to fit your application. FIGURE 4-7: EDIT CONNECTION SCREEN FIGURE 4-8: NETWORK SETTINGS SCREEN Although these settings should be very common for any device that supports IP communication, the details of each...

  • Page 18: System

    System Diagnostics Resetting the logs will clear any historical logging information. Reset to Factory Defaults This function will restore the Emerald GE back to its original factory default options. Change Password The password can be changed using the Modify button.

  • Page 19: Logging Out And Restarting Options

    This menu, shown in Figure 4-10 below, allows the user to log out or restart the unit, depending upon whether the user has admin rights. FIGURE 4-10: USER DROP-DOWN MENU 4.6 TROUBLESHOOTING To troubleshoot problems with the Emerald GE: Ensure that the cables are properly connected. Verify that the power supply is connected and active. Restart the device.

  • Page 20: Appendix A. Boxilla Integration

    APPENDIX A: BOXILLA INTEGRATION This section reserved for future use. LEARN MORE BLACKBOX.COM...

  • Page 21: Appendix B. Api

    APPENDIX B: API APPENDIX B: API This section reserved for future use. LEARN MORE BLACKBOX.COM...

  • Page 22: Appendix C. Regulatory Information

    APPENDIX C: REGULATORY INFORMATION C.1 FCC STATEMENT This equipment has been tested and found to comply with the regulations for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 23: Nom Statement

    APPENDIX C: REGULATORY INFORMATION C.6 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4.

  • Page 24: Appendix D. Tech Support/Disclaimer/Trademarks

    D.2 DISCLAIMER Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, conse- quential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.
  • Page 25 NOTES: LEARN MORE BLACKBOX.COM...
  • Page 26 © COPYRIGHT 2024, 2025. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EN_K VM_MANUAL_EMD3000GE_REV2_2502.PDF...

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