NETGEAR Arlo Go User Manual
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NETGEAR Arlo Go User Manual

Mobile hd security camera
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Arlo Go
Mobile HD Security Camera

User Manual

NETGEAR, Inc.
350 East Plumeria Drive
January 2017
San Jose, CA 95134, USA
202-11684-01

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Summary of Contents for NETGEAR Arlo Go

  • Page 1: User Manual

    Arlo Go Mobile HD Security Camera User Manual NETGEAR, Inc. 350 East Plumeria Drive January 2017 San Jose, CA 95134, USA 202-11684-01...
  • Page 2 For product updates and web support, visit http://www.arlo.com/en-us/support/ Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/...

  • Page 3: Table Of Contents

    Contents Set Up Your System What You Need to Install and Use Your Arlo Go Camera Activate Your SIM Card ................................8 Get the Arlo app .....................................8 Insert the SIM Card Into Your Arlo Go Camera ................9 Insert the Battery Into Your Arlo Go Camera...................9 Set Up Your Arlo Go Camera ............................10...
  • Page 4 Turn Off the Filter ..................................23 Share and Download Clips ...............................23 Use an SD Card With Arlo Go Supported SD Card Format ............................24 Insert an SD Card .....................................24 View the SD Card Status ..............................25 Turn SD Card Recording Off and On .......................26 View Videos Saved on an SD Card ........................26...
  • Page 5 Check Arlo Go’s Mobile Network Signal Strength Check Arlo Go’s Battery Level ..........................54 Optimize Motion Detection ............................55 Arlo Go Is Not Streaming on a Mobile Device ................55 Cannot View Arlo Live Streaming in a Web Browser Troubleshoot an Offline Arlo Go Camera ....................56...
  • Page 6 Check the Arlo App Settings on an iOS Device ................58 Check the Arlo App Settings on an Android Device If You Said No to Push Notifications at Installation 10. Rechargeable Battery Safety Safety Rules for Arlo Go Rechargeable Batteries Safety Rules for the Arlo Go Charging Station .................61...

  • Page 7: Set Up Your System

    1. Set Up Your System Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you view videos from any Internet-connected computer or mobile device. You can use the same Arlo app to set up and manage Arlo Go and Arlo cameras.

  • Page 8: Activate Your Sim Card

    1. Call AT&T Enterprise Sales. If you know your AT&T Enterprise Sales Contact, contact that person with your Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on the retail box. If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales &...

  • Page 9: Insert The Sim Card Into Your Arlo Go Camera

    Set Up Your System Insert the SIM Card Into Your Arlo Go Camera The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not installed, insert a card into the SIM card slot.

  • Page 10: Set Up Your Arlo Go Camera

    Set Up Your System Set Up Your Arlo Go Camera Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you already set up an Arlo account, you can add the Arlo Go camera to your account.
  • Page 11 5. If you are setting up a new Arlo account, tap or click New System Setup. 6. Select Arlo Go. The Arlo Go Setup page displays. 7. Tap or click Continue to confirm that the SIM card that came in your Arlo Go camera is activated. The APN Information page displays.

  • Page 12: Place Your Camera

    Note: Subscription Plans For more information, see on page 51. Your Arlo Go camera is set up. Place Your Camera You can place your camera on a flat surface or mount it. ¾ To mount the camera on a wall:...

  • Page 13: Arlo Go Access And Cloud Storage

    Arlo Go Access and Cloud Storage The Arlo Go camera is designed to connect to the cellular network. During setup, the Arlo app uses the cellular network to find your Arlo Go camera so that you can add the camera to your Arlo account.

  • Page 14: Optimize Mobile Network Connectivity

    Go camera and look at your Arlo Go’s signal strength in the camera’s settings. Note: As long as you are using your Arlo Go camera in the United States, you do not need to turn on roaming unless an AT&T representative instructs you to turn it on.

  • Page 15: Charge Your Arlo Go Camera

    1. Connect the power adapter to the camera. Caution: You must use an Arlo Go power adapter to charge the battery. Do not try to power the camera or charge the battery with any power adapter other than the one provided with the Arlo Go camera.

  • Page 16: Camera Led Guide

    Set Up Your System Camera LED Guide The Arlo Go camera LEDs light in different colors to indicate how the camera is operating. Solid blue Solid amber The camera is registered and is connected to No SIM card is inserted or the SIM card is damaged.

  • Page 17: View Your Content

    2. View Your Content Videos recorded by your Arlo Go camera are stored in a library. You can view your recordings, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays.

  • Page 18: View The Camera Feeds

    View Your Content View the Camera Feeds You can view your Arlo Go camera feed at any time. ¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 19: Control The Camera Feed Image

    Change the Camera Order ¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.

  • Page 20: Zoom A Camera Image

    Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.

  • Page 21: Cloud Recording

    No one else can access your recordings. We provide free cloud storage for the life of the Arlo Go cameras. We store a rolling 7 days of recordings that are created when the Arlo Go camera detects motion or sound.

  • Page 22: Use The Filter

    You can use the filter to find and view recordings based on criteria that you select. ¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays.

  • Page 23: Turn Off The Filter

    ¾ To turn off filtering for your library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. 3. Tap or click the Filter icon in the upper left corner of the page.

  • Page 24: Use An Sd Card With Arlo Go

    All Arlo video recordings are stored to the cloud, but you can connect a micro SD card to your Arlo Go camera and use the SD card as a second location to store Arlo Go recordings locally. You can use local storage on an SD card on its own for local storage as a substitute for cloud recording.

  • Page 25: View The Sd Card Status

    Use an SD Card With Arlo Go 3. Insert the SD card into the SD card slot on the camera. SD card slot 4. Press the edge of the SD card until it is completely seated in the slot. 5. Close the battery door.

  • Page 26: Turn Sd Card Recording Off And On

    To view videos saved on a local storage SD card, you must remove the SD card from your Arlo Go camera. Cloud recording is still enabled, but SD card recording is disabled as soon as you remove the SD card.

  • Page 27: Change The Sd Card Overwrite Setting

    Use an SD Card With Arlo Go ¾ To view video clips on an SD card: 1. Safely eject the SD card. Safely Eject and Remove an SD Card For more information, see on page 26. 2. Wait for the Unmounting SD card progress message to close, then remove the SD card from your Arlo Go camera.

  • Page 28: Format An Sd Card

    The Arlo app displays a pop-up message to let you know if it is necessary to format the SD card. The camera can format the SD card. ¾ To format an SD card: 1. Insert the SD card into the SD slot on the Arlo Go camera. Insert an SD Card For more information, see on page 24.

  • Page 29: Safely Remove An Sd Card

    The SD card is formatted. Safely Remove an SD Card It’s important to safely remove the SD card from your Arlo Go camera. If you remove an SD card while information is being recorded on it, the SD card might become permanently unusable or the files on the card might be corrupted.

  • Page 30: Personalize Your Camera

    4. Personalize Your Camera You can customize Arlo Go settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Go camera by renaming it.

  • Page 31: Change Your Password And User Name

    ¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays.

  • Page 32: Grant Access To Friends

    ¾ To add a friend to your Arlo Account: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays.

  • Page 33: Edit A Friend's Access Privileges

    ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. 3. Under Account, tap or click Grant Access.
  • Page 34 Personalize Your Camera The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted.

  • Page 35: Modes, Rules, And Smart Alerts

    5. Modes, Rules, and Smart Alerts Modes let you use rules to set and control automated actions. With modes, Arlo Go can be on the lookout for you, even when you are not using the Arlo app. Arlo Go comes with the following modes: Armed.

  • Page 36: Change Motion Sensitivity

    Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Go cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device.

  • Page 37: Change Audio Sensitivity

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. A list of modes displays. 4. Tap or click Edit next to Armed.

  • Page 38: Manage Alerts

    5. Under If the following, specify the motion detection and audio detection settings. 6. Under Then do the following, specify the settings for Arlo Go to respond to motion or sound detection by recording video. 7. Under Alert, tap or click Push Notification to turn alerts on and off for your mobile device.

  • Page 39: Create A Schedule

    You can set a schedule to activate and deactivate cameras automatically. Schedules recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo Go is preconfigured with the following schedule: •...

  • Page 40: Add A Mode

    Modes, Rules, and Smart Alerts Add a Mode You can add new modes to tell your Arlo Go camera what to do in certain situations. For example, you can set your Arlo Go camera to record videos when the motion sensor is activated and to alert you with an email message.
  • Page 41 10. Specify what you want your device to do when motion or audio is detected. You can select Record video or Do nothing. 11. If you want to turn on the Arlo Go alarm when the device detects motion or sound, select the Turn Alarm ON check box.

  • Page 42: Settings

    Turn Off the Camera LED and Audio Alerts The Arlo Go LED indicates the status of the camera. The LED can be useful during setup and is helpful when you are troubleshooting. You can turn the LED off and on.

  • Page 43: Change The Time Zone

    Change the Time Zone ¾ To change the time zone: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.

  • Page 44: Change The Video Resolution

    8. Tap or click Done. Your settings are saved. Turn Night Vision On and Off We recommend that you turn off night vision if the Arlo Go camera is facing reflective surfaces, such as windows. ¾ To turn night vision on and off: 1.

  • Page 45: Turn The Microphone Off And On

    Turn the Microphone Off and On ¾ To turn the microphone off and on: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.

  • Page 46: Change The Speaker Settings

    You can turn the speaker off and on and you can control the volume on your speakers. ¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com You can also enter in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.

  • Page 47: Update The Firmware

    Even when you cannot view your camera live, motion and sound detection still work and your camera still records based on the currently selected mode. ¾ To update your Arlo Go firmware manually: 1. Tap the Arlo icon on your mobile device.

  • Page 48: View Or Change Cellular Network Settings

    Settings 3. Select the Arlo Go camera that you want to update. 4. Tap or click Device Info > Firmware > Update. WARNING: Do not disconnect your camera, open the battery door, or remove the battery while the firmware update is in progress.

  • Page 49: Restart The Camera

    The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Select the Arlo Go camera. The My Devices page displays. 4. Scroll down to the bottom of the page. 5. Tap or click Remove Device.

  • Page 50: Remove A Camera From Your Account

    7. Follow the onscreen instructions to display a QR code and to position it in front of the Arlo Go camera. 8. When the Arlo Go camera makes a chime sound, tap or click Yes. The camera resets to its factory settings and the camera feed no longer displays in your Arlo app.

  • Page 51: Manage Your Subscription Plan

    Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to expand your Arlo Go camera storage capacity to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family.
  • Page 52 Manage Your Subscription Plan The Subscription Plan page displays. 5. To change to a Premier or Elite plan, tap or click SELECT. 6. Follow the onscreen instructions to change your subscription. After your payment is processed, your service level information is updated on the Subscription page.

  • Page 53: Arlo Connect

    8. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications.

  • Page 54: Troubleshooting

    The Devices page displays. 2. Find your Arlo Go camera. If the Battery icon is yellow or red, recharge your Arlo Go camera’s battery or insert a fully charged battery. If the Battery icon is black, the battery level is...

  • Page 55: Optimize Motion Detection

    ¾ To troubleshoot problems with your Arlo Go video stream: 1. Make sure that network signal strength is good for your mobile device. If your Arlo Go’s LEDs light amber and blink rapidly, your Arlo Go is in a mobile Troubleshoot network coverage area but can’t connect to the Arlo cloud.

  • Page 56: Cannot View Arlo Live Streaming In A Web Browser

    Arlo Go’s Mobile Network Signal Strength on page 54.. 4. Make sure that your Arlo Go camera is at least 6½ feet (2 meters) away from any WiFi enabled devices, major electrical equipment, large metal or concrete objects, or other sources of signal interference.

  • Page 57: Condensation On The Camera Lens

    Condensation can reduce picture quality for Arlo Go cameras that are used outdoors or in a wet indoor area. If your Arlo Go camera’s picture quality is affected by condensation, the best solution is to purchase a camera skin with a built-in shade.

  • Page 58: Not Receiving Push Notifications

    You receive Arlo alerts even if your device is sleeping. If you did all of the following and are still not getting Arlo Go alerts, contact NETGEAR support.

  • Page 59: Check The Arlo App Settings On An Android Device

    Troubleshooting The Arlo notification settings display. 3. Make sure that Allow Notification is selected. Check the Arlo App Settings on an Android Device ¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2.

  • Page 60: Rechargeable Battery Safety

    ALWAYS follow local waste and recycling laws when throwing used batteries away. • ALWAYS use an Arlo Go power adapter or an Arlo Go Charging Station (sold separately) to charge Arlo Go rechargeable batteries. • NEVER place Arlo Go rechargeable batteries in a pocket, purse, or other receptacle, especially those containing metal objects.

  • Page 61: Safety Rules For The Arlo Go Charging Station

    The Arlo Go Charging Station is sold separately. You can use the charging station to charge one or two Arlo Go rechargeable batteries. For more information about the Arlo Go Charging Station, see the instructions that are included in the Arlo Go Charging Station package.

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