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5. Troubleshooting
If the server equipped with the disk array controller does not operate normally or some utilities are disabled,
check the following. Follow the action described in the relevant item if found.
OS cannot be installed.
Have logical drives been created?
→ Create logical drives using SuperBuild Utility.
Is the correct driver used?
→ Insert the online manual "Disk Array Controller (SATA2) Software User's Guide" saved in the
"SATA2 Array Management Software" CD-ROM coming with the card.
OS cannot be booted.
Is the disk array controller inserted into the mating PCI slot to the end straight?
→ If not, install the disk array controller correctly.
Is the disk array controller inserted into a PCI slot to which some installation limitation is imposed?
→ Check the limitation imposed to the installation of the disk array controller and insert the
controller into a correct slot.
If OS is not recognized despite the above actions, the disk array controller may be defected.
Contact your service representative.
Are HDDs inserted to the end of the additional HDD cage (when the cage is used)?
→ Install the HDDs in the additional HDD cage correctly.
Are SATA cables connected to the disk array controller, HDDs and/or additional HDD cage correctly?
→ Connect the cables correctly.
If OS is not recognized despite the above actions, one or more HDDs may be defected. Contact
your service representative.
HDD failed
→ Contact your service representative.
Rebuild is disabled.
Is the capacity of the HDD to be rebuilt rather small, isn't it?
→ Use a disk having the same capacity as the defected HDD.
Is the RAID level of the logical drive RAID0, isn't it?
→ Rebuild is not possible because of no redundancy in RAID0. Replace the defected HDD and
create the logical drive again.
Is WebPAM configured correctly?
→ Some setting items of WebPAM restrict rebuild operation. For details, refer to the online
manual "Web-based Promise Array Manager User's Guide" saved in the "SATA2 Array
Management Software" CD-ROM coming with the card.
Media patrol is disabled.
Is the HDD in the free state, isn't it?
→ Media patrol is unavailable for free disks.
Assign the HDD as a hot-spare disk by using WebPAM.
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