Version Information - Brother E850TKW User Manual

Troubleshooting
Problem
Jams occur when I use TZe-R***
tape cassettes.

Version Information

Problem
I do not know the version number of
the firmware of my P-touch.
I want to confirm whether I am using
the latest version of the software.
Solution
Remove the TZe-R*** tape cassette from the printer, and then remove the
jammed ribbon.
Because the material used for the TZe-R*** ribbon is light and flexible, the
ribbon may jam if it contacts the parts of the tape exit slot.
When using TZe-R*** tape cassettes, position the printer so that the ribbon
exits straight out of the tape exit slot. In addition, make sure the discharged
ribbon does not hang down from the work table. The ribbon may jam if it blows
in the wind and contacts the parts of the tape exit slot.
In addition to these precautions, do not touch the ribbon during printing.
Solution
The version number and other information for the firmware can be confirmed
using the following procedure:
1 Select [Settings] in the Home screen using the
then press the OK or Enter key.
2 Select [Version Information] using the
OK or Enter key.
In addition, you can also use the following procedure.
1 Turn the P-touch on.
2 Press and hold the (Feed and Cut) button for more than 10 seconds to
print the report. For more information, see Confirming the P-touch Settings
on page 120.
(Use 24 mm or 36 mm tape.)
Use the P-touch Update Software to confirm if you have the latest version.
See How to Update P-touch Software on page 169 for more information about
the P-touch Update Software.
, , or key, and
or key, and then press the
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