Troubleshooting - Amped Wireless ALLY User Manual

Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
Troubleshooting: ALLY Setup Issues (Using the app)
During Setup on the ALLY app I get an error message that says: "No Internet detected" and I cannot finish the
setup.
a) Check that your modem is powered on and your Ally router is connected properly. Try setup again.
b) Reset your modem by holding down the reset button located on the back of the modem for
approximately five seconds. Try the automatic configuration again.
c) Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP
settings. You can set Static IP using the ALLY app by running through the setup process and tapping
"Manually configure your ALLY" when the Connection Error page appears.
d) DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode,
you will need to manually configure your Internet connection settings and obtain your username and
password. You can set a PPPoE connection using the ALLY app by running through the setup process
and tapping "Manually configure your ALLY" when the Connection Error page appears.
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