Service Mode 8 (Check & Call) - Panasonic UF-5500 Service Manual

10.1.8. Service Mode 8 (Check & Call)
10.1.8.1. Overview
This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by
alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low
on Toner. The function overview is as follows:
1. The machine's printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-registered telephone
number.
4. When the unit detects Low Toner or the Drum Cartridge life expectancy has been reached, it can automatically transmit the
Maintenance Alert Report to the pre-registered telephone number.
5.
When the unit detects Low Toner or the Drum Cartridge life expectancy has been reached, it can automatically print out the
Toner Order or Drum Order Form with pre-registered order information.
10.1.8.2. Printer Reports
• Conditions under which a report can be printed or transmitted
1. Manually print
The Printer Report can be printed by Service Mode 3. Refer to Function Parameter List (P.99).
2. Automatic transmission/printout
3. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert Report to the pre-
registered telephone number. However, the unit will not transmit the Service Alert Report if it finds the same error within the
same date in the error log.
4. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to the pre-registered
telephone number. Refer to the Printer Error Code Table.
5. Toner Cartridge Order Form or Drum Cartridge Order Form
When the unit detects Low Toner or Drum Cartridge life expectancy has been reached, the unit can automatically print the
Toner Order or Drum Cartridge Order Form with the pre-registered order information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory transmission (Retry,
Incomplete, File List, Display while it is transmitting, Journal).
• Printer Error Code Table
Info. Printer Error
Code Code
001 11
007 14-18
021 22-26
041 00
043 00
044 00
045 61
051 55
054 31,32,36
060
Note:
1. Tx Report : S = Service Alert Report, M = Maintenance Alert Report
2.
Condition : R = Receive Mode, C = Copy Mode, S = Standby Mode, T = Transmit Mode
Log
LED/LCD
Only Report
JAM O
JAM O
O
TONER O
TONER O
REPLACE
O
DRUM
TONER O
O
O
Tx
Condition
R/C Paper Jam.
R/C Paper Exit Error.
Fuser Problem / LP Thermistor disconnected
S R/C
Problem
S/R/C No Toner
M S/R/C Low Toner Warning
M S/R/C Warning to replace OPC Drum Cartridge
S No Toner Cartridge
S R/C Printer Error
S R/C LSU Problem
Rx Door Open
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UF-5500 / 4500
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