4
Troubleshooting
4-1 Procedure for Troubleshooting
Perform troubleshooting in the order shown in Fig. 4-1-1.
Check
System reset
phenomenon
(section 4-2)
: Phenomenon
: Troubleshooting
: Check
Error codes not included in
service manual appear
*1: Messages and error codes will appear on LCD monitor or in viewfinder.
Note:
1) Before troubleshooting or servicing, be sure to obtain customer approval for the following:
4.2.1 List of items to be reset
a) The image data stored on disc may be lost depending on the details and situation of fault
(defect).
b) The date/time and various settings, including video recording mode, designated by customer
after purchase may in some cases be reset to the defaults before purchase (factory settings).
2) Take note of settings on received product, referring to "4-2 System Resetting/Resetting Camera
Functions": The notes will be necessary not only for resetting, but for checking defects that occur
under the particular setting conditions.
No message or
Problem guide
error code
(section 4-3)
*1
appears
Messages and
Message
Troubleshooting
*1
appears
(section 4-4)
Major Error
Error code
Codes and
*1
appears
Troubleshooting
(section 4-5-3)
Check
troubleshooting
with the factory
Fig. 4-1-1
4 - 1
Updating
No improvement
unneeded
Check firmware
Trouble
version
Diagnosis
(section 4-6-1)
(section 4-7)
Updating
needed
Update firmware
(section 4-6-2)
No improvement
after updating
No improvement
Check
troubleshooting
with the factory