Warranty Information - Schaerer Art 1x7 FS User Manual

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Schaerer USA Corporation provides its customers with a one year warranty, including parts and labor, on all new
equipment purchased from Schaerer USA Corporation. This warranty document pertains to the Coffee Art 1 x 7 FS
machine, hereinafter referred to as "the machine." The terms and conditions are set forth below.
Term
Manufacturer's warranty covers malfunctioning of major components for the 12 month period commencing on the
date of installation of the machine. A grace period may be granted for a later warranty start date of up to 30 days
from the date of shipment ex-warehouse or the date of installation, whichever occurs first. After this time period of
one (1) year, all warranty coverage has expired.
General Warranty Coverage
In general, manufacturer's warranty covers malfunctioning of major components. If, during the warranty period (1
year from installation), a component does not work and needs to be replaced or repaired, Schaerer USA will cover
time & materials for the service call.
Installation and Staff Training
The date of installation shall be the first day the machine is installed and connected to water, drain and power at
the designated installation site specified in advance and in writing by the customer. Upon installation, the Schaerer
Service Vendor will train the manager(s) and store personnel on how to operate and clean the machine.
Installation and training should take place in one visit. Consequently, it is important that the site is ready for
installation upon arrival of the Service Vendor. Standby time due to the site not being ready or due to other
equipment and/or furniture and fixtures that need to be moved will be charged on a time and materials basis. Any
additional installation and/or training visit(s) shall be charged to the customer on a time and material basis.
Conditions
Parts damaged and/or replaced and the resulting labor are included in the contract, provided that:
• Repairs are carried out by Schaerer USA Corporation or an authorized Schaerer Service Vendor.
• The malfunction/damage has not resulted through negligence, misuse, mistreatment, lack of cleaning
and/or operator error, however caused.
• The malfunction/damage has not resulted from water quality issues and/or inadequate voltage supply
(please refer to more explicit descriptions and examples below).
• Daily cleaning should be performed according to the instructions provided with each machine. Tablets
used during the cleaning procedure must be Schaerer Cleaning Tablets. Schaerer USA reserves the right
to rescind warranty coverage in the event that cleaning instructions are not proper followed.
Non-warranty Service Calls
If a component malfunctions due to water quality issues, operator abuse, operator error, lack of cleaning, negligence,
misuse, irregular voltage or voltage that is too high/low supplied to the machine, the repair is NOT covered under
warranty. Water quality supplied to the machine is ultimately the sole responsibility of the owner/operator. Please
note that with a softener/filter installed and maintained, some solids can still reach the machine. Damage caused
by these solids is NOT covered under warranty.
Any damage or malfunction due to irregular voltage, damage caused by lightning strikes or voltage that is too
high (>> 240V) or too low (<< 205V) is not covered under warranty. Blown fuses, damage to computer boards,
transformers, voltage regulators, coils, wiring or other electrical components caused by voltage supply outside of
the 205-240V range are not covered under manufacturer's warranty. Please be reminded that the machine should
be hooked up to a single phase 220V circuit with a dedicated 30 amp breaker.
Non-warranty service calls will be invoiced on a time and materials basis to the customer by the Schaerer Service
User Manual | 05.2015 | v01
General Warranty Program and Policy

Warranty Information

Warranty Information
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