How To Get Help - Schaerer Art 1x7 FS User Manual

www.schaererusa.com
- 24 -
Hours of Business
Normal Hours
During normal business hours, a Schaerer representative will answer your call directly. In case
all lines are busy, please leave a message on our voicemail system according to the instructions
that you hear on the voicemail.
Monday through Friday:
Weekends:
Messages received during business hours will be returned in the order they were received.
Paging Hours
Outside of normal hours, you can use our voicemail system to page an on-duty technician for
emergencies. Our voicemail paging system is active during the following hours:
Monday through Friday:
Weekends:
Messages received during paging business hours will be returned within ½ hour. Please do not
use the voicemail paging system for general questions or other non-emergency requests!
*Messages received outside normal and paging hours will be returned the next day.
How to Contact Us (emergencies, machine is not working)
Call our toll free number at 888-989-3004.
• Press "1" for a list of departments.
• Press "1" to get service on your coffee machine.
• During normal business hours, a Schaerer representative will answer your call
directly.
• Should you reach voicemail, please leave a message containing the following
information:
1. Your phone number, including the local area code.
2. Your name.
3. The store's contact name and phone number including area code.
4. The store address.
5. The machine's serial number.
6. A brief description of the problem.
• Leaving a message in the Service Dispatch box will page the on-duty technician
(during paging hours).
Please do not use this procedure for general questions or other non-emergency requests!
Onsite Response Times
If a service request comes in before 12:00NOON EST, all attempts possible will be made for
same day service.
If a service request comes in after 12:00NOON EST, same day service will be attempted,
otherwise, service will be scheduled for the next day.
8:00AM to 8:00PM EST
8:00AM to 6:30PM EST
8:00PM to 11:59PM EST
6:30PM to 11:59PM EST

How to Get Help

How to Get Help
User Manual | 05.2015 | v01