Cisco UC320W Administration Manual page 57

How do users retrieve voicemail for a Hunt Group, Shared Extension, or Shared Line?
Use one of the following options:
• Dial the Voicemail Pilot extension number, and enter the mailbox number, followed by #. Also
enter the password. The default mailbox password is 12345. The first time that a user opens the
mailbox, the system will provide instructions for the new mailbox setup process.
• Press the Messages button on a phone, and then press # to go to the main menu. Enter the
mailbox number, followed by #. Also enter the password. The default mailbox password is
12345. The first time that a user opens the mailbox, the system will provide instructions for the
new mailbox setup process.
How do employees retrieve voicemail from outside the office?
There are several options.
• An employee calls the office and either dials or is transferred to his or her own extension.
If you have an Auto Attendant that allows callers to dial an extension at any time, the user can
call in, connect to the Auto Attendant, and dial his or her own extension number. If you do not
have an Auto Attendant enabled, an employee can call the office number and ask to be
transferred to his or her own extension. When the call goes to voicemail, the user presses * for
the menu. Then the user enters the password, followed by #.
• Configure an Auto Attendant menu option for this purpose. On the Configuration > Call
Routing > Auto Attendant page, configure a button that transfers calls to the Voicemail Pilot.
Record a prompt that announces this option to employees.
• Reserve a phone line for voicemail retrieval. If you have sufficient telephone numbers, you can
devote one phone number for employees to use for voicemail retrieval. On the Configuration >
Call Routing > Inbound Calls page, click Create an Inbound Calling Route, and enter a label.
Move a phone number to this routing group. For the destination, choose Voicemail Pilot. Apply
your configuration. To verify, call this number from an outside phone, such as a cell phone.
When an employee dials this number, calls are routed to the Voicemail Pilot.
How can I reach the AA Prompt Recorder from outside the office?
There may be times when you want to update your Auto Attendant prompts from outside the office. For
example, in a bad weather situation, you could dial into the office and change your greeting to announce
a delayed schedule for the day. There are several ways to access the AA Prompt Recorder.
• An employee calls the office and either dials or is transferred to the AA Prompt Recorder
extension. If you have an Auto Attendant that allows callers to dial an extension at any time,
you can call in, connect to the Auto Attendant, and dial the AA Prompt Recorder Extension. If
you do not have an Auto Attendant enabled, you can call the office number and ask to be
transferred to this extension.
• Configure an Auto Attendant menu option for this purpose. On the Configuration > Call
Routing > Auto Attendant page, configure a button that transfers calls to the AA Prompt
Recorder. Record a prompt that announces this option to employees.
How do I send night-time calls to my answering service? Should I use night-time call forwarding
or night-time call routing?
The choice depends on whether you want to immediately send calls to your answering service or
whether you want to allow a night-time employee to answer calls, and forward only the unanswered calls
to the answering service.
• To immediately send calls to your answering service, complete the following tasks:
• Enable night-time call routing on the Day/Night Features page.
• On the Configuration > Telephony > Inbound Calls page, in the night settings for the route,
specify the answering service's phone number as the destination. Inbound calls to this trunk
will be sent immediately to the answering service. Repeat this step as needed for each route
and each trunk.
• To allow time for a night-time staff person to answer before the call is forwarded, complete the
following tasks:
• On the Configuration > Telephony > Day/Night Features page, enable night-time call routing
(optional) and night-time call forwarding .
• Optionally, if you enabled night-time call routing, use the Inbound Calls page to specify
night-time destinations as needed. For example, perhaps you route calls to the AA during
the day but to a desk clerk at night.
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