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Cisco UC320W Administration Manual

Small business unified communications
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ADMINISTRATION
GUIDE
Cisco Small Business
Unified Communications UC320W

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Summary of Contents for Cisco UC320W

  • Page 1 ADMINISTRATION GUIDE Cisco Small Business Unified Communications UC320W...
  • Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Contents Chapter 1: Welcome System Requirements Optional Equipment and Services Getting Started with the Cisco UC320W Getting Started - Introductory Tutorial Getting Started - Network Topology Getting Started - Firmware and Cloud Services Getting Started - LAN Devices Configuration Module Overview...
  • Page 4 Contents Chapter 3: Telephony Devices General Information and Options for Devices Adding and Removing Cisco SPA8800 IP Telephony Gateways Adding and Removing IP Phones and Side Cars PBX/Key System Key System Blend Day/Night Features Call Scheduling Select Schedule Behavior Internal Dialing...
  • Page 5 General Information and Options for Shared Extensions Shared Extension Settings Selecting Members for Shared Extensions Additional Extensions General Information and Options for Additional Extensions Settings for Additional Extensions Chapter 7: Call Routing Call Paging External Paging Paging Groups Cisco Unified Communications UC320W Administration Guide...
  • Page 6 Phone Buttons General Information and Options for Phone Buttons Settings for Phone Buttons Phone Button Labels Directory Chapter 9: Network Topology General Information and Options for LAN Settings Data VLAN and Voice VLAN Settings Cisco Unified Communications UC320W Administration Guide...
  • Page 7 Appendix A: Installation Options for the Unified Communications System Wall Mounting Optional Power Cord Retention Kit Appendix B: Installing Phones and Attendant Consoles Phone Connections Cisco SPA301 Connections Cisco SPA303 and SPA500 Series Connections Cisco Unified Communications UC320W Administration Guide...
  • Page 8 Reversing the Handset Retention Tab Connecting the Power Connecting a Phone to the Network Connecting a Phone with an Ethernet Cable Connecting a Cisco SPA525G/G2 Model Phone to the UC320W Wireless Voice Network Connecting a PC to a Phone (Optional) Upgrading the Phone Firmware...

  • Page 9: Chapter 1: Welcome

    24 users. This count includes all IP phones and all enabled FXS ports on Cisco SPA8800 IP telephony gateways. Note: The built-in FXS port on the Cisco UC320W also can be configured for a user and does not count toward the 24-user limit.

  • Page 10: Optional Equipment And Services

    • Additional ports for analog devices and analog phone lines: You can add up to two Cisco SPA8800 IP telephony gateways with 4 FXO ports and 4 FXS ports. All enabled FXS ports on the gateways count toward the 24-user limit.

  • Page 11: Getting Started With The Cisco Uc320W

    Choose your network topology. To view more information about an option, position your mouse pointer over the pointer icons on the screen. Choose your topology, enter any required settings, and then click Apply Now. The Cisco UC320W will reboot as the settings are applied. Depending on the topology changes, you may need to align your PC with new network addressing.

  • Page 12: Getting Started - Lan Devices

    PC, and select the file. Getting Started - LAN Devices At this point in the Getting Started process, you can install the phones, Cisco SPA8800 IP telephony gateways, and computers. Use Ethernet cables to connect these devices directly to the Cisco UC320W LAN ports, or connect an Ethernet switch to a LAN port and then connect the devices to the LAN ports of the switch.

  • Page 13: Configuration Module Overview

    Auto-Save for a new configuration: For a new configuration, the system automatically saves your settings as you advance from each Summary page. You also can save your session by clicking the Save button in the menu bar. Cisco Unified Communications UC320W Administration Guide...

  • Page 14: Data Entry In The Configuration Module

    Starting over: To restart in initial setup mode, click the New button in the menu bar. Note: Creating a new configuration will reinitialize your configuration settings. To reset the Cisco UC320W to the factory default settings, press and hold the Reset button for 10 seconds.

  • Page 15: Saving A Session

    Resume session from device: Choose this option to resume a session that was saved to the Cisco UC320W by using the Save button. You also can restore a file that was saved by the Auto-Save feature. After you click the Resume session from device option, choose a saved session or Auto-Save file from the drop-down list.

  • Page 16: Backing Up And Restoring The Configuration

    • Voicemail access is interrupted while the backup is being saved. Therefore, Cisco recommends performing this procedure during a period when users and callers are unlikely to require voicemail access. To back up or restore the configuration, click the Backup/Restore link near the top right corner of the configuration utility window.

  • Page 17: Critical Updates

    When you are ready, click the link to open the Critical Update Available window, and proceed with the upgrade. Note: For best results, close other browser windows first. When other browser windows are open, the browser may display memory errors. Cisco Unified Communications UC320W Administration Guide...

  • Page 18: Features Of The Help System

    Sending Feedback to Cisco Cisco welcomes feedback from our customers. To send your comments and suggestions, click the Feedback link near the top right corner of the window. This link appears after cloud (WAN access) features are enabled. Then choose a Category, and type your comments in the Issues or suggestions box.

  • Page 19: Chapter 2: Site

    • Time Zone: Choose the time zone for your site. • Use Daylight Savings: Check this box if you want the system automatically to adjust the clock for daylight savings time. Cisco Unified Communications UC320W Administration Guide...

  • Page 20: System Access

    WAN side of the Cisco UC320W. After enabling this option, you can access the configuration utility from the WAN by entering the Cisco UC320W WAN IP address and the port number, as shown in the following example:...

  • Page 21: Automatic Maintenance

    However, the configuration utility requires a port number to be specified. A remote management session is disconnected after a long idle time. If the Cisco UC320W is located behind another router, you may need to configure port forwarding on that router to allow traffic from the WAN to the Cisco UC320W.

  • Page 22: Usb Backup

    • USB1, USB2: Choose the USB port to be used. • Time: Choose the time of day to save the backup. • Day: Choose whether to save the backup daily or weekly. Cisco Unified Communications UC320W Administration Guide...

  • Page 23: Chapter 3: Telephony

    Question mark: The device previously was active, but its current state is unknown. Exclamation point: The device cannot be configured due to capacity limits. You can add up to two Cisco SPA8800 IP telephony gateways and Cisco Unified Communications UC320W Administration Guide...

  • Page 24: Adding And Removing Cisco Spa8800 Ip Telephony Gateways

    Telephony Devices up to 30 phones on this page. However, the Cisco UC320W supports only 24 users (not counting the built-in FXS port on the Cisco UC320W). Adding and Removing Cisco SPA8800 IP Telephony Gateways You can manually add a Cisco SPA8800 IP telephony gateway that you intend to connect later.
  • Page 25 Cisco UC320W or Ethernet switch. Then wait about 2 minutes for the Cisco UC320W to detect that the device was removed. You can now connect the new device, which will appear on the Devices page when it is automatically detected.

  • Page 26: Pbx/Key System

    9. When you choose Key System mode, the following features are affected: • Trunks: Phone service is provided by FXO (analog) lines. You cannot configure SIP/BRI trunks (Voice over IP service). Note: If you previously Cisco Unified Communications UC320W Administration Guide...

  • Page 27: Blend

    Day / Night Call Routing: Click this button to enable different call routing destinations for day (your open hours) and night (your closed hours). Selecting this option makes day/night settings available for inbound call routing and call forwarding. Cisco Unified Communications UC320W Administration Guide...

  • Page 28: Select Schedule Behavior

    Force Night button to a phone, see the page. • Automatic Schedule: Choose this option if you want the Cisco UC320W to automatically enable the Day and Night behaviors based on the business hours and holidays that you specify. (The schedule settings are available on the screen after you select this option.) Tip: Even when a schedule is...
  • Page 29 Select the hours when the business is open This section is available if you select the Automatic Schedule option. Specify the Day (open) and Night (closed) hours, as described below. The Cisco UC320W will automatically shift between Day and Night behavior based on the specified schedule.
  • Page 30 Import Holidays: Click the Import icon to import a list of holidays from a CSV file that you have prepared. Choose the file, and then click Open. Errors appear if any required values are missing. The imported records appear on the screen. Cisco Unified Communications UC320W Administration Guide...

  • Page 31: Internal Dialing

    • Outside Line: The digit is used to place an outbound call. For example, you can press 9 to get an outside line. Not applicable when the system is in Key System mode. Cisco Unified Communications UC320W Administration Guide...

  • Page 32: Extensions For System Features

    • Music Extension (to hear music): Enter an extension number that users can dial to hear the music that is configured for music on hold and/or call park. Cisco Unified Communications UC320W Administration Guide...

  • Page 33: Music

    Play music over External Paging: Check the box to enable an external music source to be played over an external speaker. This feature requires having an external music source connected to the Line In port of the Cisco UC320W, and an external speaker connected to the Line Out port.

  • Page 34: Chapter 4: Ports And Trunks

    System Mode is set to Key System or Blend. (see the page.) General Information and Options • This page displays the FXO ports on your Cisco UC320W and any Cisco SPA8800 IP telephony gateways that are connected. • The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks).

  • Page 35: Settings For Fxo Ports

    Drag the slider right to increase the volume. • Receive (dB): Drag the slider left to reduce the volume of the received audio on the specified port. Drag the slider right to increase the volume. Cisco Unified Communications UC320W Administration Guide...

  • Page 36: Fxo Impedance Matching

    IMPORTANT: For testing, the trunk must be connected to a Cisco UC320W FXO port. After the test, if you wish to connect the trunk to a Cisco SPA8800 instead, you can input the recommended settings in the fields for the Cisco SPA8800. Take care to ensure that you physically connect the trunk to the corresponding SPA8800 port.

  • Page 37: Fxs Ports

    Configuration > Ports and Trunks > FXS Ports Use the page to enable the phone (FXS) ports on the Cisco UC320W and Cisco SPA8800 IP telephony gateways. These ports support analog devices. Note: Refer to the on-screen illustration for the location of the FXS ports, where you can connect analog devices.

  • Page 38: Adding And Removing Sip/Bri Trunks

    +44 in the UK, based on the specified Regional Settings). • Company Name: Enter the business name. • Account ID (often Account Phone Number): Enter the account ID, which is usually the main phone number for the trunk. Cisco Unified Communications UC320W Administration Guide...
  • Page 39 If you are unsure, check with your SIP provider. • Send NAT Keep Alive: Check this box to allow the Cisco UC320W to periodically send Keep Alive messages to the server to maintain the current NAT mapping. Note: This option is available if you check the NAT Mapping box.

  • Page 40: Mediatrix Gateway Settings

    Note: You can install up to two Mediatrix 4400 Digital Gateways. Connect the Cisco UC320W and the BRI gateway to a secure router such as Cisco SA500. For application notes, visit the Small Business Support Community.

  • Page 41: Outbound Trunks

    For example if you select an FXO trunk first and a SIP provider second, the SIP provider is used only when the FXO trunk is busy. Cisco Unified Communications UC320W Administration Guide...
  • Page 42 • You can change the order of the trunks by dragging a trunk up or down in the list. Alternatively, uncheck all of the boxes, and then check them in the desired order. Cisco Unified Communications UC320W Administration Guide...

  • Page 43: Chapter 5: Users/Phones

    • You must create at least one user. The system allows up to 24 users. Note: The built-in FXS port on the Cisco UC320W also can be configured for a user and does not count toward the 24-user limit. •...

  • Page 44: Settings For User Records

    The extension number must be a unique number that complies with the extension settings on the Internal Dialing page. If you do not enter an extension number in the pop-up window, you can enter it on the screen. Cisco Unified Communications UC320W Administration Guide...
  • Page 45 CSV file that you have prepared. Choose the file, and then click Open. Errors appear if any required values are missing, or if you try to import more than 24 users. The imported user records appear on the screen. Cisco Unified Communications UC320W Administration Guide...

  • Page 46: Assign Phones

    • To help you choose an appropriate phone for each user, the description includes the model and the number of buttons. If the phone has a Cisco SPA500S expansion module, also known as an attendant console or side car, the number of side car buttons also appears. Phone buttons and side...
  • Page 47 Unassigned Phones list: To remove a phone, drag it to the Unassigned Phones list. To exchange Assigned Phones between two users, drag the phone to the phone assignment slot for the other user. When the other phone is highlighted in green, release the mouse button. Cisco Unified Communications UC320W Administration Guide...

  • Page 48: Chapter 6: Extension Buttons

    Inbound calls through the specified FXO port will cause all members' phones to ring simultaneously. • To place an outbound call, a user presses the shared line button to seize the trunk. No outbound dialing digit, such as 9, is needed. Cisco Unified Communications UC320W Administration Guide...

  • Page 49: General Information And Options For Shared Lines

    Line. Then type a Label, enter the settings, and choose a member. • To remove a Shared FXO line: Click the delete button (X) for the Shared FXO Line that you want to remove. Cisco Unified Communications UC320W Administration Guide...

  • Page 50: Settings For Shared Fxo Lines

    Use the second drop-down list to specify the timeout period in seconds. Note: If you choose None for the destination, the timeout setting is unavailable. The phone rings until the caller disconnects or the phone is answered. Cisco Unified Communications UC320W Administration Guide...

  • Page 51: Selecting Members For Shared Fxo Lines

    If you previously configured a shared line and then a phone assignment was removed, the background appears red. Users • To configure users, see the page. To assign phones to users, see the Assign Phones page. Cisco Unified Communications UC320W Administration Guide...

  • Page 52: Shared Extensions

    Shared FXO Line. This shared extension can support two additional calls. Green (flashing): Holding a call on this phone. To resume the call, press the phone button. Orange (flashing): Ringing. Cisco Unified Communications UC320W Administration Guide...

  • Page 53: General Information And Options For Shared Extensions

    Internal Dialing page. An error message appears if you enter an invalid or duplicate extension number. Tip: A quick way to enter a valid extension number is to click the phone icon next to the extension number field. Cisco Unified Communications UC320W Administration Guide...

  • Page 54: Selecting Members For Shared Extensions

    To select all users: Click Select All. • To remove a user from the group: Uncheck the box next to the name. Unselected users appear with a white background. • To de-select all users: Click Clear All. Cisco Unified Communications UC320W Administration Guide...

  • Page 55: Additional Extensions

    If you add an additional extension after configuring a user's phone buttons, all buttons will shift down on the phone. If the button limit is exceeded, the lowest programmable feature button is displaced. Cisco Unified Communications UC320W Administration Guide...

  • Page 56: Settings For Additional Extensions

    Use the second drop-down list to specify the timeout period in seconds. Note: If you choose None for the destination, the timeout setting is unavailable. The phone rings until the caller disconnects or the phone is answered. Cisco Unified Communications UC320W Administration Guide...

  • Page 57: Chapter 7: Call Routing

    The External Paging feature is used to make an announcement through an external speaker system that is connected to the Line Out port of the Cisco UC320W. Any other audio on the speaker, such as music, will be interrupted for the duration of the page.

  • Page 58: Paging Groups

    To close this section, click the button again. • To add a member: Check the box next to the name. Selected users appear with a green background. • To select all users: Click Select All. Cisco Unified Communications UC320W Administration Guide...

  • Page 59: Hunt Groups

    With a hunt group, you can enable simultaneous or sequential call routing, but it does not allow members to monitor and manage calls. Cisco Unified Communications UC320W Administration Guide...

  • Page 60: General Information And Options For Hunt Groups

    Use the second drop-down list to specify the timeout period in seconds. Note: If you choose None for the destination, the timeout setting is unavailable. The phone rings until the caller disconnects or the phone is answered. Cisco Unified Communications UC320W Administration Guide...

  • Page 61: Selecting Members For Hunt Groups

    To de-select all users: Click Clear All. Note: • The list includes all users. If you previously configured a hunt group including a user and then the phone assignment was removed, the background appears red. Cisco Unified Communications UC320W Administration Guide...

  • Page 62: Auto Attendant

    ). If you turn off this feature, be sure to record a custom prompt to replace default Prompt 1. For instructions about the Auto Attendant Prompts Recorder, see the information button on the Prompts page. Cisco Unified Communications UC320W Administration Guide...

  • Page 63: Buttons For Aa Menus

    (as described above). Then configure the buttons. To hide the submenu details, click the Hide button. • Invalid Input: Choose the action that occurs if the user presses an invalid key or key sequence. Cisco Unified Communications UC320W Administration Guide...

  • Page 64: Setting Up Prompts

    (if available and unmuted). • Play button: Click this button to play the prompt on the speakers of your computer, if available and unmuted. • Stop button: Click this button to stop playing the prompt. Cisco Unified Communications UC320W Administration Guide...
  • Page 65 Create a Prompt: Click this button to add a new prompt to the list. Then type a description. To record a prompt, use the Auto Attendant Prompts Recorder (see the information button on the Prompts page). The Cisco UC320W can store up to 20 prompts.

  • Page 66: Using The Aa Prompts Recorder

    End the call by replacing the receiver or pressing the speaker button. Wait for STEP 6 several seconds while the save process is completed. The phones reboot, and the recordings are saved in the flash memory of the Cisco UC320W. Notes: •...

  • Page 67: Inbound Calls

    To delete a route: To delete a route, click the delete button (X). You cannot delete the default route. • Ring: Choose the call destination. If you enabled a Day/Night schedule for Call Routing on the Day/Night Features page, you can specify different Cisco Unified Communications UC320W Administration Guide...

  • Page 68: Specifying Phone Numbers With Different Destinations

    19725550123. Each phone number can be moved to a different route, if needed. To specify a route, click Move and then choose the route or create a new route. • To delete a phone number: Click the delete button (X). Cisco Unified Communications UC320W Administration Guide...

  • Page 69: Chapter 8: User/Group Features

    Call Forward Timeout period. The default selection is voicemail, if enabled. Note: Group call forwarding also can be configured on the configuration page for the group (such as Shared FXO Lines or hunt groups). Cisco Unified Communications UC320W Administration Guide...

  • Page 70: Voicemail To Email

    Tip: Do not use your personal email address, which would unnecessarily expose your personal email login credentials in the Cisco UC320W configuration. Use a separate email account instead. Also be aware that many email accounts keep a copy of all sent messages by default.

  • Page 71: Phone Buttons

    Configuration > User/Group Features > Phone Buttons Use the page to customize the programmable feature buttons that are available on the IP phones and Cisco SPA500S expansion modules, also known as attendant consoles or side cars. General Information and Options for Phone Buttons •...

  • Page 72: Settings For Phone Buttons

    Block CLID: Blocks the caller ID from a call. To use this feature, the user presses the button and then dials the number. Caller ID is blocked for the current call only. Tip: This feature is useful for users who frequently use Cisco Unified Communications UC320W Administration Guide...
  • Page 73 Shared Extension of which the user is a member. For these features, the line button displays an envelope icon to indicate new messages. Intercom: Initiates a two-way intercom call to the specified user through the speaker of the assigned phone. After you choose this option, choose Cisco Unified Communications UC320W Administration Guide...

  • Page 74: Phone Button Labels

    Refer to the device photo to see which device is selected. To browse forward in the list, click the right-arrow button. To browse backward in the list, click the left-arrow button. Cisco Unified Communications UC320W Administration Guide...

  • Page 75: Directory

    Directory on the phones. Then enter the phone number, including any digit that is required to get an outside line. Do not include spaces or punctuation. In a text-editing program, Cisco Unified Communications UC320W Administration Guide...
  • Page 76 Open. Errors appear if any values are invalid. The imported entries appear at the bottom of the list. • Groups Directory This directory includes shared extensions, paging groups, and hunt groups. • Stations Directory This directory includes users and personal extensions. Cisco Unified Communications UC320W Administration Guide...

  • Page 77: Chapter 9: Network

    Note: Refer to the on-screen illustration for the location of the WAN port, where you can connect the Cisco UC320W to your Internet service. You can position your mouse pointer over the pointer icon to view the picture at a larger size.
  • Page 78 Complete the required fields. Also complete the optional fields if the information was provided by your ISP. Note: One disadvantage of using a dynamic IP address is that if your IP address changes, your Cisco UC320W and all connected devices will reboot. Phone service will be interrupted.
  • Page 79 Connect On Demand option, as described below. Note: One disadvantage of using a dynamic IP address is that if your IP address changes, your Cisco UC320W and all connected devices will reboot. Phone service will be interrupted. Keep Alive: Choose this option to use Keep Alive messages to keep the connection permanently open, regardless of the level of Internet activity by your users.

  • Page 80: Lan

    • If you choose Topology Option 2 on the Topology page, then the Cisco UC320W is not acting as the DHCP server for the Data VLAN, and the Data VLAN settings are unavailable. Data VLAN and Voice VLAN Settings To view the Voice VLAN or Data VLAN settings, click the button.

  • Page 81: Wireless

    • Starting IP Address: Enter the first IP address in the range of IP addresses that the Cisco UC320W can assign to the connected devices in this VLAN. • Ending IP Address: Enter the final IP address in the range of IP addresses that the Cisco UC320W can assign to the connected devices in this VLAN.

  • Page 82: Port Forwarding

    Port Forwarding • Security Strength: Choose the type of security required for access to the wireless network. Cisco recommends choosing the highest level of security that is compatible with your wireless devices. The following options are available: Higher Security (WPA2 Personal AES): Cisco recommends this option.

  • Page 83: Settings For Port Forwarding

    Target IP Address: Enter the IP address of the server that is hosting this application on your network. Choose a static IP address outside the range of IP addresses that the Cisco UC320W assigns dynamically to connected devices. To adjust the DHCP Address Range for the Data VLAN, see the page.

  • Page 84: Chapter 10: Apply Changes

    Remember that the settings are not applied to the devices until you apply all changes on the Apply Configuration page. If you wish to exit without applying your configuration, you can use the Backup/Save Session link to save your session for later use. Cisco Unified Communications UC320W Administration Guide...

  • Page 85: Apply Configuration

    OK to continue, or click Cancel to close the window without applying the configuration. After you apply a configuration, wait for the Cisco UC320W and all connected devices to restart. However, if a call is in progress, the phone will not reboot until completion of the call. If any error messages appear at the bottom of the screen, refer to the navigation tree to find the pages that are marked with the red X error icon.

  • Page 86: Chapter 11: Status Module

    Alternatively, use the links in the navigation tree. Note: After the Configuration Utility is launched, it may take up to a minute for the Cisco UC320W to collect and display the current status information for all devices. •...

  • Page 87: Devices

    Night Mode Active. • PMF Files Active: The number of Platform Management Files that are active on the Cisco UC320W. These files may be provided to you by Cisco support personnel. • Alter PMFs: Click this button to add or remove Platform Modification Files.
  • Page 88 PC to the Cisco UC320W is interrupted during the restart process. After the Cisco UC320W restarts, you can refresh the web page or re- enter the LAN IP address for the Cisco UC320W, and you can log on. •...

  • Page 89: Networks

    Clear Counters: Click this button to reset all statistics on this page to 0. The counters are cleared the next time that the page refreshes. • WAN IP Address: The public IP address of this interface. Cisco Unified Communications UC320W Administration Guide...

  • Page 90: Dhcp Clients

    Server: The name of the DHCP server: DHCP_Server1 for Data (if applicable) and DHCP_Server2 for Voice. • Client Name: The device name. • Address: The dynamically assigned IP address of the device. • MAC: The MAC address of the device. Cisco Unified Communications UC320W Administration Guide...

  • Page 91: Voicemail

    New: The number of messages that are in the mail box and have not been retrieved by the user • Saved: The number of messages that are in the mail box and have been previously retrieved by the user Cisco Unified Communications UC320W Administration Guide...

  • Page 92: External Trunks

    Calls: The number of calls. • Capacity: The number of simultaneous calls that is supported on this trunk. Note: The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks). External Call Records Status > External Call Records...

  • Page 93: Troubleshooting

    When investigating issues, you can use the page to temporarily enable system logs to collect information. As a best practice, Cisco recommends that you enable logging only when needed, and disable logging when you finish the investigation. Logging consumes resources and can impact system performance.
  • Page 94 • To export the data: Click the Export button near the top right corner of the System Log to save the logs as a text file. Cisco Unified Communications UC320W Administration Guide...

  • Page 95: Chapter 12: How Do I

    The executive can press the button to receive and place calls on this line. No other users will have access to this line. Cisco Unified Communications UC320W Administration Guide...
  • Page 96 Business Manager as the destination). When finished entering settings in the system, apply the configuration. To verify your settings, use an external phone such a cell phone to place calls to the specified numbers. Cisco Unified Communications UC320W Administration Guide...
  • Page 97 The Busy state of a SIP/BRI trunk depends on the number of maximum concurrent calls specified by your SIP provider. The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks).
  • Page 98 Prepare your recording, and store it on your music player. • Connect the music player to the Line In port of the Cisco UC320W. Use the controls on the music player to play the recording. Configuration > Telephony > Music •...
  • Page 99 Reserving a phone line for voicemail retrieval: If you have sufficient telephone numbers, you can devote one phone number for employees to Configuration > Call Routing > Inbound use for voicemail retrieval. On the Cisco Unified Communications UC320W Administration Guide...
  • Page 100 SMTP settings, refer to the examples below. (For up-to-date information about the requirements, refer to the your provider's support site.) Tip: Cisco recommends that you create a new email account to send your voicemail-to-email notifications. Using your personal email address would unnecessarily expose your personal email login credentials in the Cisco UC320W configuration.
  • Page 101 Use SSL/TLS: Check the box to use TLS or SSL encryption. • SMTP Server: plus.smtp.mail.yahoo.com • SMTP Port: 465 or 587 myName • Username: Your email address, without the domain name such as (without @yahoo.com) • Password: Your Yahoo account password Cisco Unified Communications UC320W Administration Guide...

  • Page 102: Appendix A: Installation Options For The Unified Communications System

    Installation Options for the Unified Communications System This appendix provides instructions about the following installation options: • Wall Mounting, page 103 • Optional Power Cord Retention Kit, page 105 Cisco Unified Communications UC320W Administration Guide...

  • Page 103: Wall Mounting

    Drill the holes as shown. STEP 1 Horizontal Orientation: Vertical Orientation Insert the screws, leaving a gap of 4mm between the screw head and the wall. STEP 2 Then mount the Cisco UC320W as shown. Cisco Unified Communications UC320W Administration Guide...
  • Page 104 Installation Options for the Unified Communications System Wall Mounting Horizontal Orientation Vertical Orientation Cisco Unified Communications UC320W Administration Guide...

  • Page 105: Optional Power Cord Retention Kit

    STEP 3 the connector. Position the clamp against the rear panel of the unit, and install the screw, as STEP 4 illustrated below. Power PHONE LINE LINE LAN (10/100/1000) LINE (FXO) (10/100/1000) (FXS) 12VDC Cisco Unified Communications UC320W Administration Guide...

  • Page 106: Appendix B: Installing Phones And Attendant Consoles

    Connecting the Power, page 117 • Connecting a Phone to the Network, page 117 • Connecting a PC to a Phone (Optional), page 119 • Upgrading the Phone Firmware, page 119 • Connecting Attendant Consoles, page 119 Cisco Unified Communications UC320W Administration Guide...

  • Page 107: Phone Connections

    Phone Connections Phone Connections Refer to these illustrations to connect the handset and power. On all models other than the Cisco SPA301, you also can connect a PC to your phone. Cisco SPA301 Connections Cisco Unified Communications UC320W Administration Guide...

  • Page 108: Cisco Spa303 And Spa500 Series Connections

    Phone Connections 1. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. 2. Handset port: Insert the long end of the phone cord into this port, which is marked with a phone symbol.

  • Page 109: Installing A Desk Stand (Optional)

    Connecting Attendant Consoles, page 119. Installing a Desk Stand (Optional) A desk stand is provided with each Cisco IP phone. The stand can be easily attached or removed. NOTE • Do not attach the desk stand if you want to mount the phone to the wall. See Mounting a Phone to a Wall (Optional), page 110.

  • Page 110: Mounting A Phone To A Wall (Optional)

    Mounting a Phone to a Wall (Optional) Mounting a Phone to a Wall (Optional) This procedure requires an MB100 wall mount bracket kit (sold separately). NOTE Attaching and Installing the Wall Mount Bracket Kit Cisco Unified Communications UC320W Administration Guide...
  • Page 111 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Cisco Unified Communications UC320W Administration Guide...
  • Page 112 Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Unified Communications UC320W Administration Guide...
  • Page 113 Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) Plug in the Ethernet and power cables. STEP 5 Cisco Unified Communications UC320W Administration Guide...
  • Page 114 Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) Hang onto screws mounted in the wall. STEP 6 Cisco Unified Communications UC320W Administration Guide...

  • Page 115: Reversing The Handset Retention Tab

    To turn the tab: STEP 1 • Cisco SPA300 Series models: Insert a coin or similar object into the slot. Rotate the tab 180 degrees. Cisco Unified Communications UC320W Administration Guide...
  • Page 116 Installing the UC 320W and Phones Mounting a Phone to a Wall (Optional) • Cisco SPA500 Series models: Push the latch in. Slide the retention tab up until it detaches from the phone. Rotate the tab 180 degrees and re-attach it. 1 Retention tab...

  • Page 117: Connecting The Power

    Insert one end of the Ethernet cable into the network port on the phone body STEP 1 marked “SW.” Insert the other end of the Ethernet cable into a LAN port of the Cisco UC320W or STEP 2 into a LAN port on an Ethernet switch.
  • Page 118 Select Wireless Profile. The display should show that the phone is connected the STEP 5 wireless voice network of your UC320W. If the connection is not shown, complete the following tasks to connect to the NOTE wireless network by using Wi-Fi Protected Setup.

  • Page 119: Connecting A Pc To A Phone (Optional)

    Connecting a PC to a Phone (Optional) PC ports are not available on Cisco SPA300 Series phones. A PC cannot be connected to Cisco SPA525 models that are connected to the wireless network. To provide network access to a PC, connect one end of an additional Ethernet STEP 1 cable (not provided) to the PC port on the back of the phone body.
  • Page 120 Using the attachment arm screws, secure the attachment arm to the phone and STEP 3 Cisco SPA500S. Locate the AUX IN port on the back of Cisco SPA500S. Connect one end of the STEP 4 auxiliary cable to this port.
  • Page 121 Do not plug a phone line cord into the AUX port. Use CAUTION only the auxiliary cable provided with Cisco SPA500S. Route the auxiliary cable inside the cable slot of Cisco SPA500S. STEP 6 1 AUX port 2 AUX IN port...
  • Page 122 4 Cable slot 5 AUX OUT port a. Align the attachment arm over the peg holes on the right side of the first Cisco SPA500S and the left side of the second Cisco SPA500S. Insert the attachment arm pegs into the peg holes.
  • Page 123 Installing the UC 320W and Phones Connecting Attendant Consoles Attach the appropriate desktop stand to each unit. STEP 8 Cisco Unified Communications UC320W Administration Guide...

  • Page 124: Appendix C: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco UC320W. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support and www.cisco.com/go/smallbizhelp Resources Phone Support Contacts www.cisco.com/go/sbsc...

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