Power Led Remains Solid Amber; You Cannot Log In To The Modem; Troubleshoot The Internet Connection - NETGEAR DM200 User Manual

If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.

Power LED Remains Solid Amber

During the startup process, the Power LED
green, indicating that the startup procedure is complete and the modem is ready.
If the Power LED remains solid amber and does not turn solid green, a failure occurred or the modem is
malfunctioning.
If the Power LED does not turn solid green, do the following:
1. Turn the power off and back on and wait several minutes to see if the modem recovers.
2. If the modem does not recover, press and hold the Reset button to return the modem to its factory
settings.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.

You Cannot Log In to the Modem

If you are unable to log in to the modem from a computer and use the modem web pages, check the following:
• Check the Ethernet connection between the computer and the modem.
• Make sure that the IP address of your computer is on the same subnet as the modem. If you are using
the recommended addressing scheme, your computer's address is in the range of 192.168.5.2 to
192.168.5.254.
• Make sure that your computer can reach the modem's DHCP server. Recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the modem and reboot your computer.
• If your modem's IP address was changed and you do not know the current IP address, clear the modem's
configuration to factory defaults.This sets the modem's IP address to 192.168.5.1. For more information,
see Return the Modem to Its Factory Default Settings
• Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,
click the Refresh button to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The user name is admin, and the default
password is password. Make sure that Caps Lock is off when you enter this information.

Troubleshoot the Internet Connection

If your modem cannot access the Internet, check the DSL connection, then the WAN TCP/IP connection.
Broadband High-Speed DSL Modem Model DM200
lights solid amber for about 40 seconds and then turns solid
Troubleshooting
on page 76 and Factory Settings
97
on page 105.