Troubleshooting Cy - MIXVIBES U-Mix Control Pro User Manual

9 Troubleshooting
The audio tracks are not playing back
Make sure you selected the correct audio interface in the audio preferences window.
Make sure you activated the correct audio inputs and outputs of your audio interface in the audio
preferences window.
Make sure you selected the correct Routing Mode in the audio preferences window.
There is no sound going out of the speakers
Check for activity on the output meter of the internal mixer. If there is no response from the meter, check
all the controls of the mixer: faders, gain, kills, etc.
If you are in external mixer mode, check your connections from your audio interface to your mixer and
from your mixer to your sound system. Make sure you have the proper inputs selected on your mixer.
The controller has no effect on CROSS DJ
If the Power LED is OFF:
Check that the button is not on OFF or AC position.
Check/change the USB cable and turn the switch on the USB position.
Use an adaptor and turn the switch on the AC position.
If the Power LED is ON:
Change the USB port.
Close the program and open it again after you have connected and powered on the controller
correctly.
There are some audio dropouts or slow response
Choose a buffer size setting in the Audio preferences. If you hear crackling sounds, it means your latency
setting is too low, choose a larger buffer size and test again.
Close any unnecessary applications.
Disable your anti-virus, spyware and firewall softwares.
Turn off your computer's wireless card (or disconnect from the Internet).
Close useless background processes by deactivating them. For example on Windows, hit CTRL + ALT +
DEL, open the Task manager, go to the processes tab, close the useless processes.
If you are very serious about your DJing, the first thing to do is partition your HD and dedicate a clean
install only to MixVibes. Make sure you never use Internet. This will avoid all potential worms and
backdoors that can considerably slow down your application.
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