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Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Fault table
If a dish does not turn out as well as you had hoped, refer to
the chapter: Tested for you in our cooking studio.It contains
useful tips and information on cooking, baking and roasting.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Fault
Possible cause Troubleshooting/informa-
The oven does
Faulty circuit
not work.
breaker
Power cut.
Oven not hot.
Dust on the
contacts.
The burner
Power cut or
does not ignite.
damp ignition
plugs.
The gas grill
The protecting
does not work.
plate is incor-
rectly inserted.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
E no.
After-sales service
O
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
18
tion
Look in the fuse box and
check that the circuit
breaker is in working order.
Check whether the kitchen
light or other kitchen appli-
ances are working.
Turn the control knobs
clockwise and anti-clock-
wise a few times.
Light the gas burner with a
gas lighter or a match.
Make sure that the protect-
ing plate is correctly
inserted.
Remove the protecting
plate and reinsert it.
FD no.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 25 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
Place a tea towel in the cold oven to prevent damage.
1.
Unscrew the glass cover by turning it anti-clockwise.
2.
Replace the bulb with one of the same type.
3.
Screw the glass cover back in.
4.
Remove the tea towel and switch on the circuit breaker.
5.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
To book an engineer visit and product advice
0844 8928999
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
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