Konica Minolta bizhub C284 Quick Assist Manual page 227

17
Description of problem
Print processing on the compu-
ter has finished, but printing
does not start.
Printing order is disturbed - a
job sent later is printed before
the preceding jobs.
Secure printing cannot be proc-
essed.
A file has disappeared after be-
ing saved in a User Box from a
computer.
Printing in user authentication or
account track mode is not avail-
able.
17-4
Check points
Is there sufficient available com-
puter memory?
If network connection is in place,
is the printer controller connect-
ed to the network?
Is the machine in enhanced se-
curity mode?
Has an error occurred in this ma-
chine, for example, the paper has
run out?
Is [Password Rules] set to [Ena-
ble] on this machine?
Does the encryption passphrase
match between the printer driver
and the machine?
Is the setting for deleting files in a
User Box configured on the ma-
chine?
Are the user name or account
name, and password correct?
Is the user authentication or ac-
count track enabled in the printer
driver?
Does the encryption passphrase
match between the printer driver
and the machine?
Is the entered user name or ac-
count name authorized?
Cannot print
Remedy
Perform a test printing to check
whether printing is possible.
If test printing is successful, this
indicates there are no problems
on this machine or with the print-
er driver. In this case, remove the
cause of memory shortage.
If test printing fails, resolve any
problems that may be occurring
in the machine or with the printer
driver.
For the test printing procedure,
refer to page 17-7.
Check with the network adminis-
trator.
Configure authentication set-
tings in enhanced security mode.
For details on authentication set-
tings in enhanced security mode,
refer to the User's Guide CD.
When [Job Priority Operation
Settings] is enabled in the [Ad-
ministrator Settings] of the print-
er, only the jobs that are not
experiencing problems are proc-
essed and those with any prob-
lem are held in queue.
If [Password Rules] is set to [En-
able], set a password that satis-
fies the password rules.
Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 17-9
Check the User Box settings for
the machine. For information on
configuring the setting to delete
files in a User Box, refer to
page 6-7.
Enter the correct user name, ac-
count name and password.
Enable user authentication or ac-
count track on the printer driver.
For the procedure for enabling
user authentication and account
track in the printer driver, refer to
page 17-10.
Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 17-9
Check that printing of the current
user name/account name is per-
mitted?
For information on how to check
the permitted functions, refer to
page 8-2.
bizhub C554/C454/C364/C284/C224
17.1