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UTC RETAIL 3100 Series User Manual

Touch screen pos workstation
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3100 Series
Touch Screen POS Workstation
USER GUIDE
Congratulations on your purchase of UTC
RETAIL's innovative 3100 Series Touch
Screen POS Workstation. The 3100
Series was designed to conserve counter
space and it comes standard with a rich
set of features. This guide will acquaint
you with the 3100 Series Workstation's
features and functionality.
This document provides instruction and
information for product users, and may
not be used for any purpose other than its
intended use. This document must be downloaded in its entirety; it may not be reproduced, stored
or transmitted in part without the prior written permission of UTC RETAIL. All attempts have
been made to ensure that the information presented in this document is correct. No liability
expressed or implied, will be assumed by UTC RETAIL, its dealers, or affiliates, for damage
resulting from the use of this information.
The 3100 Series Touch Screen POS Workstation complies with UL60950 requirements. This
equipment has been tested and found to comply with the limits for a Class "A" digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his/her own
expense.
3100 Series™ is a registered trademark of UTC RETAIL
11680011 Rev A
 2009 UTC RETAIL. All rights reserved.

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Summary of Contents for UTC RETAIL 3100 Series

  • Page 1 This document must be downloaded in its entirety; it may not be reproduced, stored or transmitted in part without the prior written permission of UTC RETAIL. All attempts have been made to ensure that the information presented in this document is correct. No liability expressed or implied, will be assumed by UTC RETAIL, its dealers, or affiliates, for damage resulting from the use of this information.

  • Page 2: Table Of Contents

    UTC RETAIL 3100 Series Motherboard Jumpers....................6 Serial Port Power Selection ..........................8 Cash Drawer Port Power Selection .........................9 APPENDIX A PROGRAMMING GUIDE: 3100 SERIES REAR CUSTOMER DISPLAY ..........10 APPENDIX B PROGRAMMING GUIDE: 3100 SERIES CASH DRAWER DRIVER ............16 11680011 Rev A - 2 - ©...

  • Page 3: Product Information

    CAUTION: Do not hot plug to the rear panel serial ports. Turn off the 3100 Series Unit before connecting serial port cables. CAUTION: Do not use the Magnetic Stripe Reader (MSR) unit as a handle when moving or carrying the 3100 Series.

  • Page 4: Technical Specifications

    Installing Customer-Specific Applications It is suggested that all applications be fully tested on the 3100 Series product to ensure that there are no hardware conflicts. This is typically done prior to store installation and within a technical environment. Care and Cleaning Never use pens, pencils, fingernails, or other sharp objects on the Touch Screen.

  • Page 5: Diagnostics And Troubleshooting

    When calling for assistance or service information, please be ready to provide the serial number, which can be found on a label on the bottom of the 3100 Series. If the product needs to be returned to our repair facility, please use the original packing material and shipping carton.

  • Page 6: Technical Information

    Technical Information UTC RETAIL 3100 Series Motherboard Jumpers Listed below are the motherboard jumpers. Only the first 5, JP3 – JP7, are user configurable. Do not change the settings of the other jumpers. Terminal Block Function Cash Drawer 1 and Cash Drawer 2 Power...
  • Page 7 © 2009 UTC RETAIL - 7 - 11680011 Rev A...

  • Page 8: Serial Port Power Selection

    Serial Port Power Selection The 3100 Series COM1 serial port is shipped factory set for modem operation. Pin 1 is for DCD (Data Carrier Detect), pin 9 for RI (Ring Indicator). Therefore, JP4 (COM1) has pins 1 and 2 jumpered, and pins 7 and 8 jumpered.

  • Page 9: Cash Drawer Port Power Selection

    Cash Drawer Port Power Selection The two 3100 Series Cash Drawer ports are shipped factory set for +24VDC output. Therefore, JP3 has pins 3 and 4 jumpered and pins 7 and 8 jumpered. Cash Drawer Port 1 and 2 Power Settings Function JP3 (1 –...

  • Page 10: Appendix A Programming Guide: 3100 Series Rear Customer Display

    Note: If you are using the customer display with an OPOS, JavaPOS, or POS for .Net application, this document does not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at www.utcretail.com.
  • Page 11 When the write-in is in the second row, the characters displayed there are shifted up to the first row, leaving the write-in at its present position. This action clears the second row. When the write-in is in the first row, the write-in moves down to the second row. © 2009 UTC RETAIL - 11 - 11680011 Rev A...
  • Page 12 28 DEC 1C HEX After receipt of this command, all subsequent data received will flash, until a <GS> command is received. Flashing will be terminated with the flashing text stop command. 11680011 Rev A - 12 - © 2009 UTC RETAIL...
  • Page 13 This command will clear the display and move the write-in position to the first position of the first row. Display Character Codes For a full listing of the display character codes used by the 3100 Series RCD, refer to the ASCII Character Set in the table on the following pages.
  • Page 14 Serial Operating Parameters Selection The 3100 Series RCD ships factory set for 9600 baud, 8 data bits, and no parity. If desired, the baud and parity can be changed with a few simple steps. Remove the lens cover by depressing the 2 tabs on the bottom of the display. While the tabs are depressed, carefully rotate the lens cover off of the display, starting at the bottom of the display.
  • Page 15 Ctrl-R (DC2) Ctrl-S (DC3) Ctrl-T (DC4) Ctrl-U (NAK) Ctrl-V (SYN) Ctrl-W (ETB) Ctrl-X (CAN) Ctrl-Y (EM) Ctrl-Z (SUB) Ctrl-[ (ESC) Ctrl-\ (FS) < Ctrl-] (GS) Ctrl-^ (RS) > Ctrl-_ (US) © 2009 UTC RETAIL - 15 - 11680011 Rev A...

  • Page 16: Appendix B Programming Guide: 3100 Series Cash Drawer Driver

    Note: If you are using the cash drawer with an OPOS, JavaPOS, or POS for .Net application, this document does not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at www.utcretail.com.

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