Eaton 9355 User Manual
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Eaton 9355 User Manual

Eaton 9355 User Manual

Powerware series parallel ups 10/15 kva
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Powerware Series
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Eaton 9355 Parallel UPS
10/15 kVA
User's Guide

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  • Page 1 Powerware Series ® Eaton 9355 Parallel UPS 10/15 kVA User's Guide...
  • Page 2 National Fire Protection Association, Inc. All other trademarks are property of their respective companies. ECopyright 2005–2015 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton.

  • Page 3: Special Symbols

    Special Symbols The following are examples of symbols used on the UPS or accessories to alert you to important information: RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol. CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for additional information, such as important operating and maintenance instructions.

  • Page 5: Table Of Contents

    ............164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 6 ............164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 7: Chapter 1 Introduction

    The parallel system consists of two to four UPSs, each with a parallel CAN Bridge Card and a parallel cabinet. Figure 1 shows the Eaton 9355 UPS UPS and an optional Extended Battery Module (EBM). Figure 1. The Eaton 9355 UPS UPS and EBM (3-High Cabinets Shown) 164201601 Rev D www.eaton.com/powerquality...
  • Page 8 INTRODUCTION 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 9: Safety Warnings

    Proper disposal of batteries is required. Refer to your local codes for disposal requirements. Never dispose of batteries in a fire. Batteries may explode when exposed to flame. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 10 Une mise au rebut réglementaire des batteries est obligatoire. Consulter les règlements en vigueur dans votre localité. Ne jamais jeter les batteries au feu. L'exposition aux flammes risque de les faire exploser. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 11: Advertencias De Seguridad

    Es necesario desechar las baterías de un modo adecuado. Consulte las normas locales para conocer los requisitos pertinentes. Nunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone a la llama. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 12 SAFETY WARNINGS 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 13: Ups Setup

    NOTE Check the battery recharge date on the packaging label. If the date has expired and the batteries were never recharged, do not use the UPS. Contact your service representative. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 14: Floor Loading

    480 lb (218 kg) 120 (8.4) 3-High EBM 710 lb (322 kg) 178 (12.5) Clearances The following clearances are recommended for the Eaton 9355 UPS UPS: From Front of Cabinet 36” (91.4 cm) working space From Back of Cabinet 6” (15.2 cm) 164201601 Rev D www.eaton.com/powerquality...

  • Page 15: Unloading The Cabinet(S)

    To remove a three-high cabinet or a two-high EBM from the shipping pallet: Remove the two M10 bolts securing the stabilizing bracket to the pallet (see Figure 2). M10 Bolts Figure 2. Removing the Stabilizing Bracket Bolts 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 16 Press and release the handle latch at the bottom of the cover and then lift the cover up and off the cabinet. Remove the three M10 bolts securing the rear shipping pad to the pallet and remove the shipping pad. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 17 Reinstall the front cover removed in Step 3. Hang the top edge of the cover on the cabinet first, then lower the bottom edge and snap into place. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 18 Figure 4. Unloading the Cabinet With the cabinet supported, slowly pull the pallet away from the cabinet (see Figure 5). Figure 5. Removing the Pallet Roll the cabinet to the desired location. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 19: Two-High Ups Cabinets

    M4 Screws M10 Bolt Figure 6. Removing the Vertical Bracket Reinstall the M4 screws to the UPS (see Figure 7). M4 Screws Figure 7. Reinstalling the M4 Screws 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 20 If needed, adjust the leveling feet to release the bracket. Front Shipping Bracket M10 Bolts M10 Bolts Shipping Pad Figure 8. Removing the Front Shipping Bracket and Shipping Pad 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 21 (see Figure 9). If needed, adjust the leveling feet so that the cabinet rolls freely. Figure 9. Unloading the Cabinet 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 22 10. With the cabinet supported, slowly pull the pallet away from the cabinet (see Figure 10). Figure 10. Removing the Pallet 11. Roll the cabinet to the desired location. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 23: Version 1 Tie Cabinet Parallel Installation

    21. NOTE To accommodate the feature of easy system expandability, it is recommended that initial installation of the Eaton 9355 UPS UPS contain wiring to support the maximum capacity of the UPS cabinet. Switch off utility power to the distribution point where the parallel tie cabinet and UPSs will be connected.
  • Page 24 Figure 11. Version 1 Parallel Tie Cabinet Front Cover Remove the internal cover to gain access to the breakers (see Figure 12). Internal Cover Figure 12. Version 1 Internal Cover 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 25 12. Punch two holes in the conduit landing plate for the input and output conduit using a Greenlee punch or similar device. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 26 VERSION 1 TIE CABINET PARALLEL INSTALLATION Battery Circuit Breaker UPS Wiring Access Cover Conduit Landing Plates Figure 14. UPS Rear View (3-High Shown) 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 27 NOTE Input neutral must be wired for proper operation. Failure to connect an input neutral will void the warranty. If the optional input transformer is installed, an input neutral is not required. NOTE The Eaton 9355 UPS UPS is a single-feed UPS only. Table 1. UPS Terminal Block Wiring 2, 3...
  • Page 28 14. Hardwire the output terminations from the UPS to the parallel tie cabinet (see Figure 16). Ground Neutral Line 1 Line 2 Line 3 Figure 16. Version 1 UPS Output to Parallel Tie Cabinet Wiring 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 29 18. Repeat Steps 12 through 17 for each UPS. Maintenance Bypass Wiring to UPS TB2 Ground Neutral Line 1 Line 2 Line 3 Figure 17. Version 1 Load Connections 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 30 21. Reinstall the internal cover removed in Step 6. 22. Reinstall the parallel tie cabinet front cover removed in Step 5. 23. Continue to “Installing Options” on page 41. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 31 Bypass Input 80A (4X) LOAD From UPS 1 Output From UPS 2 Output From UPS 3 Output From UPS 4 Output Figure 19. Version 1 Parallel Wiring Diagram 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 32 VERSION 1 TIE CABINET PARALLEL INSTALLATION Figure 20. Version 1 Parallel UPS Schematic 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 33: Version 2 Tie Cabinet Parallel Installation

    33. NOTE To accommodate the feature of easy system expandability, it is recommended that initial installation of the Eaton 9355 UPS UPS contain wiring to support the maximum capacity of the UPS cabinet. Switch off utility power to the distribution point where the parallel tie cabinet and UPSs will be connected.
  • Page 34 Follow the instructions on the inside of the door to open or remove the front cover (see Figure 21 and Figure 22). Front Cover Door Latch Door Figure 21. Version 2 Parallel Tie Cabinet Front Door and Cover 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 35 VERSION 2 TIE CABINET PARALLEL INSTALLATION Internal Cover Front Cover Figure 22. Version 2 Parallel Tie Cabinet Front Cover Open 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 36 VERSION 2 TIE CABINET PARALLEL INSTALLATION Remove the internal cover to gain access to the breakers (see Figure 23). Internal Cover Figure 23. Version 2 Parallel Tie Cabinet Internal Cover 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 37 Verify that the parallel bypass breaker is in the OFF position (see Figure 24). 10. Mount the parallel tie cabinet to the wall and install the conduit. Figure 24. Version 2 Parallel Tie Cabinet Bypass Breaker 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 38 13. Punch two holes in the conduit landing plate for the input and output conduit using a Greenlee punch or similar device. Battery Circuit Breaker UPS Wiring Access Cover Conduit Landing Plates Figure 25. UPS Rear View (3-High Shown) 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 39 NOTE Input neutral must be wired for proper operation. Failure to connect an input neutral will void the warranty. If the optional input transformer is installed, an input neutral is not required. NOTE The Eaton 9355 UPS UPS is a single-feed UPS only. Table 2. UPS Terminal Block Wiring 10 kVA...
  • Page 40 VERSION 2 TIE CABINET PARALLEL INSTALLATION Maintenance Bypass Contacts Ground Figure 26. UPS Terminal Block (3-High Shown) 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 41 (see Figure 27). Neutral Ground Line 1 Line 2 Line 1 Line 3 Line 2 Line 3 Figure 27. Version 2 Tie Cabinet UPS Output to Parallel Tie Wiring 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 42 DO NOT use the blue wire (it is normally-closed). 18. Replace the UPS wiring access cover and conduit landing plate. 19. Repeat Steps 13 through 18 for each UPS. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 43 VERSION 2 TIE CABINET PARALLEL INSTALLATION Line 1 Line 2 Line 3 Neutral Ground Maintenance Bypass Wiring to UPS TB2 Figure 28. Version 2 Tie Cabinet Load Connections 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 44 22. Reinstall the internal cover removed in Step 7. 23. Reinstall the parallel tie cabinet front cover removed in Step 5. 24. Continue to “Installing Options” on page 41. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 45 110A (4X) 80A (4X) LOAD From UPS 1 Output 225A Not Used Not Used Not Used Figure 31. Version 2 Bypass Cabinet Bypass Wiring Diagram – with MIS 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 46 VERSION 2 TIE CABINET PARALLEL INSTALLATION Figure 32. Version 2 Tie Cabinet Parallel UPS Schematic 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 47: Installing Options

    ® software, remote emergency power-off (REPO), relay output contacts, or programmable signal inputs, refer to the Eaton 9355 UPS (10/15 kVA) User's Guide. Figure 33 shows the location of the communication options and control terminals on the UPS.

  • Page 48: Powerware Hot Sync Can Bridge Card

    Press and release the handle latch at the bottom of each cover and then lift the cover up and off the cabinet (see Figure 35). Figure 35. Removing the Front Covers 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 49 Verify all CAN Bridge Card wiring is correct for proper operation. NOTE Signal Input 2 can still be used for building alarms; it is automatically rerouted to the CAN Bridge Card. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 50 INSTALLING OPTIONS SHIELD CAN H CAN L ALM RTN ALARM UPS #1 UPS #2 UPS #3 UPS #4 Figure 36. CAN Bridge Card Wiring 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 51 With wire cutters, cut either side of the tab and twist down to remove the tab (see Figure 37). Figure 37. Removing Knockout Tabs Route the cable(s) to the approximate location of the cover access holes. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 52 Continue to “Stabilizing the Cabinet” on page 47 to complete the parallel UPS installation. NOTE After UPS startup, ensure maximum battery runtime by configuring the UPS for the correct number of EBMs (see page 61). 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 53: Stabilizing The Cabinet

    Chapter 7 Stabilizing the Cabinet NOTE For seismic installations, you MUST order and install an Eaton 9355 UPS UPS seismic kit; do not use the following instructions. NOTE For non-seismic installations, you MUST install the stabilizing bracket on all 3-high cabinets.
  • Page 54 STABILIZING THE CABINET M4 Screws Figure 40. Stabilizing Bracket with One Cabinet M4 Screws Figure 41. Stabilizing Bracket with Two Cabinets 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 55 STABILIZING THE CABINET M4 Screws Figure 42. Stabilizing Bracket with Three Cabinets 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 56 STABILIZING THE CABINET 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 57: Extended Battery Module Installation

    Plug the EBM cable into the UPS battery connector. If additional EBMs are installed, plug the EBM cable of the second cabinet into the battery connector on the first EBM. Repeat for each additional EBM. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 58 EXTENDED BATTERY MODULE INSTALLATION EBM Battery Circuit Breaker Rear Ground Strap UPS Battery Connector EBM Battery Connector UPS Battery Circuit Breaker EBM Cable Figure 43. Typical EBM Installation (2-High Cabinets Shown) 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 59 NOTE After UPS startup, ensure maximum battery runtime by configuring the UPS for the correct number of EBMs (see page 61). Front Ground Strap Figure 44. Front Ground Strap Installation (2-High Cabinets Shown) 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 60 EXTENDED BATTERY MODULE INSTALLATION 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 61: Operation

    Chapter 9 Operation This chapter contains information on how to use the Eaton 9355 UPS UPS, including front panel operation, UPS startup and shutdown, and configuring the UPS for Extended Battery Modules (EBMs). Control Panel Functions The UPS has a four-button graphical LCD with backlight. It provides useful information about the UPS itself, load status, events, measurements, and settings (see Figure 45).

  • Page 62: Changing The Language

    Display Functions As the default or after 15 minutes of inactivity, the LCD displays the selectable startup screen. The default is the Eaton logo and can be changed to the Mimic screen in the User Settings menu. The backlit LCD automatically dims after a long period of inactivity. Press any button to restore the screen.
  • Page 63 UPS Type / Part Number / Serial Number / Firmware / Display / CAN Bridge Turn UPS ON/OFF ON and OFF Options UPS Off / System On / System Off 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 64: User Settings

    Modem Installation <Not Installed> Set Modem Call Events Event #0 Call modem: no Set Modem Init String ATZ0 Set Modem Call Command None Set Modem Communication Password None 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 65 After a delay/Immediately After a delay Automatic Start Delay -1 through 32767 seconds (-1 means disabled) Control Commands from X-Slot1 Allowed/Disabled Allowed Control Commands from X-Slot2/Serv Allowed/Disabled Allowed 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 66: Initial Startup

    Startup and operational checks must be performed by an authorized Eaton Customer Service Engineer, or the warranty terms as specified in the Eaton 9355 UPS (10/15 kVA) User's Guide become void. This service is offered as part of the sales contract for the UPS. Contact service in advance (usually a two-week notice is required) to reserve a preferred startup date.

  • Page 67: Configuring The Ups For Ebms

    *UPS-32 models contain 2 strings; EBM-64 models contain 4 strings. UPS-64 models contain 4 strings; EBM-96 models contain 6 strings. Press the button to save the setting. Press the button until the Eaton logo appears. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 68: Parallel System Shutdown

    Eaton logo appears. If you want to completely remove power from the UPS, continue to the following section, “Individual UPS Shutdown,” to shut down each UPS. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 69: Individual Ups Shutdown

    Switch off utility power where the UPS is connected. If you are shutting down all the UPSs in a parallel system, repeat Steps 2 through 6 for each UPS then remove utility power. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 70: Restarting The Parallel System

    The UPS goes to Bypass mode for five seconds, and then the indicator illuminates. Each UPS should be in Normal mode. 10. Press the button until the Eaton logo appears. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 71: Parallel Bypass

    Verify voltage is present on the UPS output by checking that an output voltage reading present on the front panel LCD display. The load is now powered by utility power. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...
  • Page 72 On the same UPS front panel, set the UPS to Normal mode: Press the button to select the Go to Normal Mode option. Each UPS goes to Normal mode. The UPS is now powering the load in Normal mode. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 73: Troubleshooting

    Chapter 11 Troubleshooting The Eaton 9355 UPS is designed for durable, automatic operation and also alerts you whenever potential operating problems may occur. Usually the alarms shown by the control panel do not mean that the output power is affected. Instead, they are preventive alarms intended to alert the user.
  • Page 74 If the condition persists, contact your backup time. service representative. Battery circuit breakers are in the OFF Switch all battery circuit breakers to the ON position. position. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 75: Silencing The Alarm

    Press any button on the front panel display to silence the alarm. If the alarm status changes, the alarm beeps again, overriding the previous alarm silencing. 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 76: Service And Support

    Please have the following information ready when you call for service: Model number Serial number Firmware version number Date of failure or problem Symptoms of failure or problem Customer return address and contact information 164201601 Rev D www.eaton.com/powerquality Eaton 9355 Parallel UPS (10/15 kVA) User's Guide...

  • Page 77: Warranty

    For Product installed (and currently located) in the fifty (50) United States and the District of Columbia, if, in the opinion of Eaton, a Warranted Item is defective, Eaton's sole obligation, at the option of Eaton, will be to refurbish or replace such defective Warranted Item (including the costs of providing diagnosis, service, and labor [“labor...
  • Page 78 (including interest charges, if any). During such time as Eaton has not received payment of any amount due to it for the Product, in accordance with the contract terms under which the Product is sold, Eaton shall have no obligation under this Warranty.

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