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Troubleshooting
In the unlikely event of any issues with your RADIUS system, refer to the below symptoms and potential resolutions. If none of these
apply, please contact EAW's Application Support Group for assistance (contact information on next page).
Symptom
After updating firmware from Mosaic,
cannot connect to loudspeakers on
network and/or rear panel display does
not return to normal operating mode.
Cannot connect to one or more
loudspeakers on network from Mosaic.
Cannot connect to any loudspeakers on
network from Mosaic.
Network loudspeaker discovery is sluggish
or unreliable.
RADIUS loudspeaker does not sound
'correct'.
Possible Cause
Loudspeaker has not rebooted after
firmware update.
Faulty network connection(s) within
system.
Faulty or non-existent connection
between iPad and wireless router, or
between router and loudspeakers.
Wireless router is saturated with network
audio traffic.
Network is handling significant unrelated
traffic.
User-defined processing parameters
remain in system, degrading performance
from factory standards.
Potential Resolution
Reboot loudspeaker (via AC power cycle).
Examine the rear-panel Ethernet link
indicator on the loudspeakers in question.
Verify Ethernet connectivity by selectively
disconnecting Ethernet cables (if network
loop-through is being used) to verify that
all connections are being made.
Verify that iPad is logged into wireless
router.
Connect to router via laptop running
Audinate Dante Controller and verify that
loudspeakers appear. If they do not, verify
IP address settings and DHCP status on
router.
Ensure that wireless router is connected to
a filtered port (labeled "COMM") on one of
the loudspeaker enclosures (or a Mackie
DL32R). This will reduce the amount of
additional traffic sent to the router,
improving Mosaic performance.
Ensure that the RADIUS network is isolated
from corporate or office networks, or those
handling internet traffic.
Perform Factory Reset via loudspeaker rear
panel. NOTE: This will not affect Dante
audio assignments or names.
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