Upgrading Storeonce Software; Post Messages And Troubleshooting; Revision - HP StoreOnce 4900 Service And Maintenance Manual

IMPORTANT:
the final step. Special instructions may apply.
3. Use the hardware update firmware command, as required. For example, there may
be instances where replacement hardware may need a firmware downgrade to bring it in
line with the supported firmware version of the installed StoreOnce software on the system
being maintained. (Use the force parameter in the command to enable this action.)
The command syntax is:
hardware update firmware <node|storage|all>
NOTE:
components. The all parameter updates all firmware components across all components.
There may be instances where replacement hardware may need a firmware downgrade to
bring it in line with the supported firmware version of the installed StoreOnce software on
the system being maintained. Use the force parameter in the command to enable this, but
be aware that the update will take longer to complete.
4. In some cases, when the firmware update has been loaded, you will need to perform a reboot
to complete the firmware update. If a reboot is required, a pop-up message will appear on
your GUI screen after loading is completed. The message will also advise what type of reboot
is required.
Reboot the system using the StoreOnce CLI command:
system reboot
Power down the nodes using the StoreOnce CLI command:
system shutdown
After the system has completely shutdown, wait at least 60 seconds before powering
on using the Power-On buttons on the appliance.

Upgrading StoreOnce software

To establish which StoreOnce software version is installed, click on StoreOnce in the Navigator
and look at the Software Revision under System Information.
To find out if a later software release is available, check HPE Support at www.hpe.com/support/
softwaredepot. If it is, download the software release and follow the instructions in the
accompanying Release Notes to install the software.
Supported web browsers
The StoreOnce Management GUI is supported on the following web browsers:
Internet Explorer 9, 10 and 11 (note that Internet Explorer 8 is not supported and some
StoreOnce features will not work)
Mozilla FireFox v22 and above and Firefox ESR24
Refer to www.hpe.com/storage/spock for the latest information about which browser versions
are supported.

POST messages and troubleshooting

The StoreOnce Management Console (GUI and Command Line Interface) are the primary sources
of troubleshooting information. However, they do not capture power-on self-test hardware-related
issues. Always refer to the appropriate HPE ProLiant Gen8 Maintenance and Service Guide for
Power-On Self-Test (POST) information. To view POST messages you will need a system console
attached to the HPE StoreOnce Backup system.
10 General StoreOnce maintenance activities
Do not shut down or reboot your system or any system component until
The command will be applied across all server components or across all storage