General Storeonce Maintenance Activities; Preparing For Storeonce Maintenance Activities; Hpe Storeonce Remote Support; Powering Off - HP StoreOnce 4900 Service And Maintenance Manual

2 General StoreOnce maintenance activities

Preparing for StoreOnce maintenance activities

Make sure that you have the correct Maintenance and Service guide for your product. There
are a number of different models, and each product model has its own guide.
It is best practice to save the system configuration before carrying out maintenance activities
and make sure it is copied to a local PC. Use the StoreOnce CLI command:
config save.
If you also have the Security Pack license installed and have applied encryption to any VTL
libraries, NAS shares or Catalyst stores, ensure that the latest keystore has been saved.
Use the StoreOnce CLI command:
config save keystore.
See the StoreOnce CLI Reference Guide at http://www.hpe.com/info/storeonce/docs for more
details about these commands.

HPE StoreOnce Remote Support

The preferred HPE Remote Support solution for StoreOnce products is Service Tools and
Technical Support (STaTS). HPE Remote Support monitors StoreOnce appliances and, if issues
arise on the system, allows the appliance to proactively contact Hewlett Packard Enterprise.
Site-specific data is used both proactively and reactively with real-time monitoring and information
extraction tools.
If you have configured HPE Remote Support for use on your system, run the following StoreOnce
CLI command before commencing the maintenance activity to suppress remote event reporting.
system enable remoteeventsuppression "Maintenance Description"
This command prevents a support case being generated during the maintenance task.
To return to normal mode after maintenance, run the StoreOnce CLI command:
system disable remoteeventsuppression "Maintenance Description"

Powering off

If the maintenance activity requires you to power down the system:
1. Use the StoreOnce GUI to power down the server (from the Device Configuration —
Maintenance page).
Or shut down the server using the StoreOnce CLI command:
# system shutdown
2. Switch off the disk enclosures manually using the Power On/Off switch on the back of drawer
2 of each disk enclosure.

Powering on

If it has been necessary to power down the system for maintenance activities, observe the
following sequence to restore power.
1. Switch on the disk enclosures and wait for 30 seconds. The power-on button is on the rear
of Drawer 2.
2. Switch on the server. The power-on button is on the front of the server.
3. Verify the status of the system from the StoreOnce GUI.
8 General StoreOnce maintenance activities