Contacting Hall Research; Shipping And Packaging - Hall Research Technologies UH-2C-3S Instruction Manual

3-port HDMI™ UTP Extender

4.1 Contacting Hall Research

If you determine that your extender is malfunctioning, do not attempt to repair the unit. The unit
contains no user serviceable equipment. Opening the unit will void the warranty. Contact the Hall
Research Technical Support department at 714-641-6607 to obtain a RMA (Return Authorization)
number.
Before you do, make a record of the history of the problem. We will be able to provide more
efficient and accurate assistance if you have a complete description.

4.2 Shipping and Packaging

If you need to transport or ship your extender:
• Package it carefully. We recommend that you use the original container.
• Before you ship the units back to Hall Research for repair or return, contact us to get a
Return Authorization (RMA) number.
6