Service And Warranty Procedure; In Warranty Return Material Procedure; Replacement Parts; Product Warranty - McQuay SWP 018 Installation And Maintenance Manual

Service and Warranty Procedure

In Warranty Return Material
Procedure
Material may not be returned except by permission of autho-
rized factory service personnel of McQuay International at
Minneapolis, Minnesota.
A "return goods" tag will be sent to be included with the
returned material. Enter the information as called for on the
tag in order to expedite handling at our factories and prompt
issuance of credits. All parts shall be returned to the factory
designated on the return goods tag, transportation charges
prepaid.
The return of the part does not constitute an order for
replacement. A purchase order for the replacement part must
be entered through your nearest McQuay representative. The
order should include part number and description, and the
model and serial numbers of the unit involved.
Following inspection of the returned part by our personnel
and if it is determined that the failure is due to faulty material
or workmanship, credit will be issued on customer's pur-
chase order.

Replacement Parts

When writing to McQuay for service or replacement parts,
refer to the model number, serial number, and G.O. number
of the unit as stamped on the serial plate attached to the unit.
For questions regarding wiring diagrams, it will be necessary
to provide the number on the specific diagram. If replace-
ment parts are required, mention the date of installation of
the unit and the date of failure, along with an explanation of
the malfunction and a description of the replacement parts
required.

Product Warranty

McQuay International, hereinafter referred to as the "Com-
pany," warrants that it will provide, at the Company's option,
either free replacement parts or free repair of component
parts in the event any product manufactured by the Company
and used in the United States proves defective in material or
workmanship within twelve (12) months from initial start-up
or eighteen (18) months from the date shipped by the Com-
pany, whichever comes first. For additional consideration,
the Company warrants that for four (4) years following the
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initial warranty period it will provide, at the Company's
option, free replacement parts for the motor-compressor, or,
free replacement for any integral component of the motor-
compressor which provides defective in material or work-
manship. (Extended warranties for motor-compressors are
not applicable unless separately purchased.)
To obtain assistance under the parts warranty or extended
motor-compressor warranty, simply contact the selling
agency. To obtain information or to gain factory help, con-
tact McQuay International, Warranty Claims Department,
P.O. Box 1551, Minneapolis, MN 55440; telephone (763)
553-5330.
This warranty constitutes the buyer's sole remedy. It is
given in lieu of all other warranties. There is no implied
warranty of merchantability or fitness for a particular
purpose. In no event and under no circumstances shall
the Company be liable for incidental or consequential
damages, whether the theory be breach of this or any
other warranty, negligence or strict tort.
This parts warranty and the optional extended warranties
extend only to the original user. Of course, abuse, misuse, or
alteration of the product in any manner voids the Company's
warranty obligation. Neither the parts or extended warranty
obligates the Company to pay any labor or service costs for
removing or replacing parts, or any shipping charges. Refrig-
erant fluids, oils, and expendable items such as filters are not
covered by this warranty.
The extended warranties apply only to integral components
of the motor-compressor or heat exchanger, not to refrigerant
controls, electrical controls, or mechanical controls, or to
failures caused by failure of those controls.
Attached to this warranty is a requirement for equipment
containing motor-compressors and/or furnaces to report
start-up information. The registration form accompanying
the product must be returned to McQuay International within
ten (10) days of original equipment start-up. If that is not
done, the date of shipment shall be presumed to be the date
of start-up and the warranty shall expire twelve (12) months
from that date.
No person (including any agent, salesman, dealer, or distrib-
utor) has authority to extend the Company's obligation
beyond the terms of this express warranty, or to state that the
performance of the product is other than that published by
the Company.
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