Thrane&Thrane EXPLORER 110 User Manual page 68

APPENDIX C - TROUBLESHOOTING
Problems connecting to PC
1. No contact with modem
using USB:
C-4 C-4
'
CONT D
Probable cause
Wrong setup of USB driver.
Action
•Check cable connection.
• Disconnect USB cable, and reconnect
• On PC, open Phone and Modem options and check
whether USB Modem driver is connected to COM
port. If not:
Alt. A
1. Remove Modem in Phone and Modem options.
(Nera Dual Port1/Port2)
2. Run the Nera USB wizard.
3. Reconnect the Nera WorldPro terminal
4. Follow the New Hardware Wizard in Windows.
Click next, and repeat procedure 3 times:
Nera Dual Port/Control port 1/2
Alt. B
The PC does not recognize the Nera WorldPro.
Update the Nera USB drivers. Drivers can be
updated via Control Panel > System > Hardware
> Device Manager. Typically, a driver is not
recognized by computer marked in device
manager as a question mark.
Alt. C
1. Remove previous USB installations via Control
Panel>System>Hardware>Device Manager.
Double-click universal serial Bus Controller and
uninstall the USB universal Host Controller.
Warning! Removes all USB drivers.
2.Repeat installation of USB driver
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