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USER GUIDE
Setting up problem
1. The indicators do not light
up:
2. The Nera WorldSet display
freezes or stays completely
blank:
3. SIM not installed
4. Message indicator blinks
yellow
5. Signal indicator lights red
EXPLORER 100/110
Probable cause
The Interface Unit is not
switched ON
Power is not connected.
Battery is not installed.
The handset cord is not
connected or damaged
Message indicator blinks
red
SIM PIN needs to be
entered
Network rejection
APPENDIX C - TROUBLESHOOTING
Action
•Press Activate button for 1.5 secs.
•Check that the power adapter is properly connected,
use any DC source in the range 10.8 - 15.6 V.
•Check that the handset cord is properly connected
and inspect the cord. Uses the RJ45 pins 3, 4, 5 and
6 only.
•Disconnect cord from Interface Unit and connect it
again.
•Insert SIM card. Must be a G3 SIM (USIM) provided
by an Inmarsat DP/SP.
•Read alarms in BGAN LaunchPad or Nera WorldSet.
•Check SIM card installation/orientation.
With SIM card installed a SIM/PUK code is required.
Use Nera WorldSet or BGAN LaunchPad to enter PIN.
•Restart terminal and make sure to acquire a new
GPS fix (green Signal indicator) before registering
with the Inmarsat BGAN Network.
GPS is needed for registering with the Inmarsat
system.
•Make sure to achieve the best possible satellite
signal at your location. Avoid obstructions.
•Find another location.
•Check for correct SIM card id IMSI, or terminal IMEI.
C-1
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