SMA sunny home manager Installation Manual page 64

10 Troubleshooting
LED status
Glowing orange
Flashing red and orange in-
termittently
64 HoMan-IA-en-20
Cause and corrective measure
The Sunny Home Manager has not been connected to Sunny Portal
for at least ten minutes.
There are no new events in the cache of the Sunny Home Manager.
Corrective measures:
• If the status persists, check the connection status using the
Sunny Home Manager Assistant (see Section 10.4,
page 73).
The Sunny Home Manager has not been connected to Sunny Portal
for at least ten minutes.
There is an event type Error present in at least one device or at
least one device is not connected to the Sunny Home Manager
(event type Disturbance).
The event and the data read out cannot be sent to Sunny Portal. The
event and the data are cached in the Sunny Home Manager.
Corrective measures:
• Ensure that the Sunny Home Manager is correctly connected
to the router (see Section 7.4, page 47).
• Check whether the Internet connection is functioning:
– In the web browser address line, enter e.g. www.SMA-
Solar.com and confirm with the [Enter] key.
– If the Internet connection is permanently impaired, ensure
that the router is functioning correctly. If necessary,
contact the Internet service provider and read off the
device errors present on the inverter display (see inverter
documentation).
• Once the Sunny Home Manager is reconnected to
Sunny Portal, call up the event in the Sunny Portal system log
book (see the user manual "Sunny Home Manager in
Sunny Portal").
SMA Solar Technology AG
Installation Manual