Touch Mat Problems - HP Sprout User Manual

Touch mat problems

Projection remains when the touch mat is removed.
1. Restart HPPCSERVICE:
a. Press ctrl+alt+delete.
b. Select Task Manager, and then select the Services tab.
c. In the Name column, select HPPCSERVICE.
d. Right-click HPPCSERVICE, and then select Stop.
e. Right-click HPPCSERVICE, and then select Start.
2. Select the Power icon, and then select Restart.
– or –
Press and hold the power button on Sprout for 5 or more seconds to turn off Sprout, and then press the
power button to turn on Sprout.
Projection does not come back when the touch mat is connected again.
1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is
on, the icon is white.
2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt
the connection.
– or –
Clean the touch mat and the connector with a cloth.
3. Select the Power icon, and then click Restart.
– or –
Press and hold the power button on Sprout for 5 or more seconds to turn off Sprout, and then press the
power button to turn on Sprout.
The touch mat is not registering touches.
1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is
on, the icon is white.
2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt
the connection.
– or –
Clean the touch mat and the connector with a cloth.
3. Select the Power icon, and then select Restart.
– or –
Press and hold the power button for 5 or more seconds to turn off Sprout, and then press the power
button to turn on Sprout.
4. Remove any metal objects from the touch mat.
Touch mat problems 37