Panasonic KX-FG6550 Operating Instructions Manual page 106

10. Help
Problem
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
The printing quality is
poor.
Letters on the received
document are distorted.
I cannot receive
documents by pressing
{*}{#}{9} on the
handset or an extension
telephone.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
104 For assistance, please visit http://www.panasonic.com/consumersupport
Cause & Solution
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode:
– TAM/FAX mode (page 59), TEL mode (page 58) or TAM ONLY
mode (page 61).
L If a blank sheet is ejected after the received document is printed
out, the size of the document sent by the other party is as large as,
or larger than, the recording paper, or the receiving reduction rate
is not programmed correctly. Program the proper rate in feature
#36 (page 81).
L The other party placed the document in their fax machine facing
the wrong way. Check with the other party.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 10 for
further details.
L The thermal head is dirty. Clean it (page 111).
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party's machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L Some paper has instructions recommending which side to print on.
Try turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as "Hammermill Jet Print" for clearer printing.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax reception. Connect the
unit to a line that does not have these services.
L You must set remote fax activation to ON (feature #41 on page 82)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from
{*}{#}{9} (default setting). Verify the remote fax activation code
(feature #41 on page 82).
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 17), install ink film (page 14) or clear the jammed
paper (page 107).
L The receiving mode is set to TEL or TAM ONLY mode. In TEL mode,
receive the document manually (page 58), or change the receiving
mode to TAM/FAX mode (page 59) or FAX ONLY mode (page 60).
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 17), install ink film (page 14) or clear the jammed
paper (page 107).
L The other line is sending/receiving faxes, or the other line's
answering machine is in use.
L If you want to set TAM/FAX, FAX ONLY or TAM ONLY mode:
– select the desired mode using feature #77* and feature #77# (page
83), and press {AUTO ANSWER} repeatedly to display "ON".
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly to display "OFF".