Answering A Call - Avaya 2410 User Manual

2. Call Handling

2.1 Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to the associated Call
Appearance key.
To answer an incoming call:
Do one of the following:
If you are not active on another call, answer the call using your handset, headset or speakerphone (see
·
Speakerphone ).
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or
If you are active on a call, place the active call on hold (see
·
the Call Appearance key.
Note
If the Call Appearance for the ringing call is not displayed on the current screen page, press
·
the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding
Call Appearance key.
or
If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales
·
". Press Sales to answer the call.
Note
To redirect an incoming call, press
·
available.
To answer calls at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
*30 to answer a call ringing anywhere.
·
*31 to answer a call within your group.
·
*32*201# to answer the call for a particular extension, in this example 201.
·
The default ringing cadences are:
Internal calls - single ring cadence
·
External calls - double ring cadence.
·
These can be changed by your system administrator.
2410/5410 Phone User Guide
IP Office
DROP to redirect the call to Forward on No Answer, if set, or voicemail, if
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Hold ), and then answer the incoming call by selecting
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15-601076 Issue 06b (23 December 2015)
EXIT to return to
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