Palm 650 User Manual page 288

mail for an extended period of time, check with your ISP or email service provider
to verify that the service is working properly.
Auto Sync Is Not Working
If Auto Sync is occurring and you turn your device off or the connection to your
email service provider is disconnected, the Auto Sync fails.
I Have Problems Sending Email
If you are able to receive email messages but cannot send them, try these steps,
in turn:
Make sure your ISP or email provider allows you to access email on a wireless
device. Several providers, like Hotmail, do not offer this option at all; other
providers require an upgrade to access email on a wireless device.
Turn on ESMTP. Many services require authenticated access, or ESMTP, to use
their SMTP servers.
Enter the name of a different outgoing mail server for sending mail. Many
ISPs, such as cable companies, require that you have an Internet connection to
their network to send email through their servers. In this case, you can almost
always receive email from these accounts, but if you want to send email, you
must send it through another server.
I Have Problems Synchronizing Messages on My Device with Messages on
My Computer
Make sure you have chosen the same settings for the account on both your device
and your computer. For example, if the account is set up on your device to use the
POP protocol, check the HotSync Manager on your computer to make sure that
POP is selected as the protocol for that account.
276 Section 4A: Help