Appendix
Problems and Solutions
When an error occurs, a message is displayed onscreen. Follow the instructions in the
If the error persists even after countermeasures are taken, contact your dealer. Verify
Power On / Off Problems
Symptoms /
Problem Condition
Power does not turn on
(Power lamp does not
light up)
Power does not turn off
message to fix the error.
the product name and serial number before contacting your dealer.
Verification Method / Countermeasures
Try holding down the power switch a little longer.
Is the power plug connected to the outlet?
Verify that the plug is not loose and that it is not plugged in at an
angle.
Are you using a power tap, etc.?
Connect the power plug directly into the outlet on the wall.
Is power being supplied to the outlet?
Plug another electronic product into the outlet and verify that power
turns on.
Is the power switch set so that it cannot be used to turn off the
power?
Shut down Windows.
If the power still does not turn off, unplug the power plug from the
outlet. After you do this, turn the power on again and then use the
power switch (or use Windows shutdown) to turn the power off.
Otherwise, the print head may dry up and become clogged.
Appendix
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