Samsung ProXpress C268x series User Manual page 319

Printing problems
Condition
The machine selects print The paper option that was selected in the
materials from the wrong Printing Preferences may be incorrect.
paper source.
A print job is extremely The job may be very complex.
slow.
Half the page is blank. The page orientation setting may be incorrect.
The paper size and the paper size settings do not
match.
The machine prints, but The machine cable is loose or defective.
the text is wrong,
garbled, or incomplete.
The wrong printer driver was selected.
The software application is malfunctioning.
The operating system is malfunctioning.
Pages print, but they are The toner cartridge is defective or out of toner.
blank.
The file may have blank pages.
Some parts, such as the controller or the board,
may be defective.
Possible cause Suggested solutions
For many software applications, the paper source selection is found under the Paper tab
within the Printing Preferences (see "Opening printing preferences" on page 84).
Select the correct paper source. See the printer driver help screen (see "Using help" on
page 91).
Reduce the complexity of the page or try adjusting the print quality settings.
Change the page orientation in your application (see "Opening printing preferences" on
page 84). See the printer driver help screen (see "Using help" on page 91).
Ensure that the paper size in the printer driver settings matches the paper in the tray.
Or, ensure that the paper size in the printer driver settings matches the paper selection
in the software application settings you use (see "Opening printing preferences" on
page 84).
Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.
Check the application's printer selection menu to ensure that your machine is selected.
Try printing a job from another application.
Exit Windows and reboot the computer. Turn the machine off and back on again.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
• See "Redistributing toner" on page 277.
• See "Replacing the toner cartridge" on page 279.
Check the file to ensure that it does not contain blank pages.
Contact a service representative.
319
15. Troubleshooting