Page 1 User’s Guide User’s Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
Page 2: Table Of Contents
BASIC Using USB memory device 1. Introduction 3. Maintenance Key benefits Features by model Ordering supplies and accessories Useful to know Available consumables About the user’s guide Available accessories Safety information Available maintenance parts Machine overview Storing the toner cartridge Control panel overview Redistributing toner Turning on the machine...
Page 3 BASIC Understanding the status LED Understanding display messages 5. Appendix Specifications Regulatory information Copyright...
Page 4: Introduction
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About the user’s guide • Safety information • Machine overview • Control panel overview •...
Page 5: Key Benefits
Manager" on page 281). Fast high resolution printing • Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Printer Status" on page 293 or "Using Samsung Easy Printer Manager"...
Page 6 Windows. • If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads. Wide range of functionality and application support •...
Page 7 Key benefits Support XOA applications The machine supports XOA custom applications. • Regarding the XOA custom applications, please contact your XOA custom application provider.
Page 8: Features By Model
Features by model Some features and optional goods may not be available depending on model or country. Operating System Operating System C267xFW ● Windows ● ● Linux ● Unix (●: Supported, Blank: Not supported) Software You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software in the Select Software to Install window.
Page 9 Twain scan driver ● WIA scan driver a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software. (●: Supported, Blank: Not supported)
Page 10 Features by model Variety feature Features C267xFW ● Hi-Speed USB 2.0 ● Network Interface Ethernet 10/100/1000 Base TX wired LAN ○ IEEE 1284B port ● Network Interface 802.11b/g/n wireless LAN ● NFC (Near Field Communication) ● Google Cloud Print™ ● AirPrint ●...
Page 11 Features by model Features C267xFW Handset ● Multi-send ● Delay send Priority send ● Duplex send ● Secure receive ● Duplex print ● Send/ Receive forward - fax ● Send/ Receive forward - email ● Send/ Receive forward - server ●...
Page 12 If you use the parallel port, you cannot use the USB cable. b. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
Page 13: Useful To Know
(see "Redistributing toner" on page 79). • Try a different print resolution setting (see "Opening printing preferences" on page 54). • Inquire at a Samsung distributor or your retailer. • Replace the toner cartridge (see "Replacing the toner • Visit www.samsung.com/supplies. Select your country/region cartridge"...
Page 14: About The User's Guide
About the user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.
Page 15: Safety Information
Safety information These warnings and precautions are to prevent injury to you and others, and to Operating environment prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
Page 16 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
Page 17 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
Page 18 Safety information Do not place the machine on an unstable surface. a. AWG: American Wire Gauge The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
Page 19 For supplies that contain toner dust (toner cartridge, waste toner • The machine should only be repaired by a Samsung service bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the supplies, follow the instructions for disposal.
Page 20 Safety information When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes. Toner dust can be dangerous if inhaled or ingested. 1. Introduction...
Page 21: Machine Overview
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Machine Power cord Quick installation guide Software CD Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b.
Page 22 Machine overview Duplex Automatic Document Front view Output tray Feeder (DADF) cover Duplex Automatic Document Output support • This illustration may differ from your machine depending on your model. Feeder (DADF) width guide There are various types of machine. Duplex Automatic Document Front cover handle •...
Page 23 Machine overview Waster toner container Rear view Rear cover Rear cover handle • This illustration may differ from your machine depending on your model. There are various types of machine. Power receptacle • Some features and optional goods may not be available depending on Power-switch model or country (see "Features by model"...
Page 24: Control Panel Overview
Control panel overview • This control panel may differ from your machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). •...
Page 25 Control panel overview Power/Wake Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button for more than three seconds. Starts a job in black or color mode. Start When you press this button, you can hear a dial tone.
Page 26: Turning On The Machine
Turning on the machine Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). Connect the machine to the electricity supply first. Turn the power switch on. 1.
Page 27: Installing The Driver Locally
Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 28 Desktop screen, you can download from the Samsung website, www.samsung.com > find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. 1. Introduction...
Page 29: Reinstalling The Driver
Reinstalling the driver If the printer driver does not work properly, follow the steps below to reinstall • If you cannot find a Samsung Printer Software tile, uninstall from the the driver. desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
Page 30: Menu Overview And Basic Setup
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
Page 31: Menu Overview
Menu overview The control panel provides access to various menus to set up the machine or use Icon Name Description the machine’s functions. Copy When you touch Copy from the display screen, the You can set menus easily using the touch screen. Copy screen appears which has several tabs and lots of copying options.
Page 32 Menu overview Copy (see "Copy" on page 204) (see "Fax" on page 212) Basic Copy Paper Source Edge Erase N-Up Copy Memory Send Delayed Send Group Dial Send Auto (Options) (Options) Tray 1 Small Original (Options) (Options) (Options) N-Up Darkness Hole Punch Tray 2 Original Orientation...
Page 33 Menu overview Scan (see "Scan" on page 208) Local PC Email Digital Signature in PDF Digital Signature in PDF Destination Subject Duplex Filing Policy (Options) (Options) (Options) Darkness Duplex Original Size Original Size Original Size File Name Darkness Original Type Original Type Original Type File Name...
Page 34 Junk Fax a. If you set the eco mode on with a passcode on the SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the On-forced message appears. You have to enter the passcode to change the eco mode status.
Page 35 Menu overview Setup (see "System Setup" on page 217) Email Sent Fax Confirmation Wi-Fi Direct Print Setup Sound/Volume PCL Font Image TCR On/Off Orientation Power Save PS Font Auto Reduction Device Name Duplex Wakeup Event Address Book Discard Size IP Address Copies System Timeout Fax Setup...
Page 36 Menu overview Job Status Document Box Setup Scan to Cloud (see "Job Status" on page (see "Document Box" on (see "System Setup" on page (see "Scan to Cloud" on page 228) page 231) 217) 232) Admin Setup Current Job System Boxes Google Drive User Access Control Complete Job...
Page 37: Machine's Basic Settings
Samsung Easy Printer Manager program. • Power Save: When you are not using the machine for a while, use this For Windows and Mac users, you set from Samsung Easy Printer Manager feature to save power. > (Switch to advanced mode) > Device Settings, see "Device Settings"...
Page 38: Media And Tray
To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
Page 39 Media and tray Loading paper in the tray For Legal-sized paper Push button as shown and pull out the tray. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22).
Page 40 Media and tray Squeeze and the paper width guide and paper length lever to locate After inserting paper into the tray, squeeze the paper width guides and them in the correct paper size slot marked at the bottom of the tray to paper length guide.
Page 41 Media and tray Insert the tray back into the machine. • Do not push the paper width guide too far causing the media to warp. • If you do not adjust the paper width guide, it may cause paper jams. •...
Page 42 Media and tray Tips on using the multi-purpose tray Load the paper. • Load only one type, size and weight of print media at a time in the multi- purpose tray. • To prevent paper jams, do not add paper while printing when there is still paper in the multi-purpose tray.
Page 43 ● ● ● Thin paper mismatch error. ● ● ● Bond To change the paper setting set in the machine, from the Samsung Easy Printer ● ● Color (Switch to advanced mode) > Device Settings. Manager select ● ● ●...
Page 44 Media and tray • Do not use stamped envelopes. Types Tray 1 Optional tray Multi-purpose tray • Do not use envelopes with clasps, snaps, windows, coated lining, self- ● ● ● Glossy Photo adhesive seals, or other synthetic materials. (●: Supported, Blank: Not supported) •...
Page 45 Media and tray Transparency • Ensure that transparencies are not wrinkled, curled, or have any torn edges. • Do not use transparencies that separate from the backing sheet. • To prevent transparencies from sticking to each other, do not let the printed •...
Page 46: Preprinted Paper
Media and tray Condition: Do not use labels with wrinkles, bubbles, or other Preprinted paper indications of separation. When loading preprinted paper, the printed side should be facing up with an • Make sure that there is no exposed adhesive material between labels. uncurled edge at the front.
Page 47 The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select Or you can set it from the control panel.
Page 48 Media and tray Using the output support Preparing originals • Do not load paper smaller than 142 x 148 mm (5.6 x 5.8 inches) or larger than The surface of the output tray may become hot if you print a large number 216 x 356 mm (8.5 x 14 inches).
Page 49: On The Scanner Glass
Media and tray Lift and open the scanner lid. Loading originals You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax. Illustrations on this user’s guide may differ from your machine depending on its options or models.
Page 50: In The Document Feeder
Media and tray Place the original face down on the scanner glass. Align it with the • Be careful not to break the scanner glass. You may get hurt. registration guide at the top left corner of the glass. • Do not put hands while closing the scanner lid. The scanner lid may fall on your hands and get hurt.
Page 51 Media and tray Load the original face up into the document feeder input tray. Make sure that the bottom of the original stack matches the paper size marked on Dust on the document feeder glass may cause black lines on the printout. the document input tray.
Page 52: Basic Printing
Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 244). Printing If you are a Mac, Linux or UNIX operating systems user, refer to the Advanced Guide (see "Mac printing"...
Page 53 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
Page 54 Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 284). • You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printer Status" on page 293). 2. Menu Overview and Basic Setup...
Page 55: Using A Favorite Setting
The Favorites option, which is visible on each preferences tab except for the Favorites and Samsung tab, allows you to save the current preferences for To delete saved settings, select it in the Favorites tab and click Delete.
Page 56: Setting Eco Mode On The Control Panel
Pages. If you set the eco mode on with a passcode from the SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the On-forced message You can set the altitude value from Device Settings in Samsung Easy Printer Manager program.
Page 57 Passcode button: You can set from SyncThru™ Web Service (Settings tab > differ depending on the operating system used, computing performance, Machine Settings > System > Eco Settings) or Samsung Easy Printer application software, connection method, media type [thickness], media Manager (Device Settings >...
Page 58 Basic printing When you use a printing device in an office, school or other public place, you can Printing secure documents from the control panel protect your personal documents or confidential information by using the secure printing feature. Accessing menus may differ from model to model (see "Menu overview" on page 31 or "Control panel overview"...
Page 59: Basic Copying
Basic copying • For special printing features, refer to the Advanced Guide (see "Copy" on Changing the settings for each copy page 204). • Accessing menus may differ from model to model (see "Menu overview" Your machine provides default settings for copying so that you can quickly and on page 31 "Control panel overview"...
Page 60: Original Type
Basic copying Original Type • This feature may not be available depending on model or optional goods (see "Variety feature" on page 10). The original setting is used to improve the copy quality by selecting the • If the machine set to Eco mode, reduce and enlarge features are not document for the current copy job.
Page 61 Basic copying Touch Start on the touch screen or press (Start) on the control ID card copying panel. Your machine begins scanning the front side. Your machine can print 2-sided originals on one sheet. Turn the original over and place it on the scanner glass where arrows The machine prints one side of the original on the upper half of the paper and indicate as shown.
Page 62: Basic Scanning
(Scan) > Local PC and touch Next on the touch screen. If you see Not Available message, check the port connection, or select Enable Scan from Device Panel in Samsung Easy Printer Manager > Switch to advanced mode > Scan to PC Settings.
Page 63: Basic Faxing
Basic faxing • For special faxing features, "Fax features" on page 269. Preparing to fax • Accessing menus may differ from model to model (see "Menu overview" on page 31 "Control panel overview" on page 24). Before you send or receive a fax, you need to connect the supplied cord to the wall jack (see "Rear view"...
Page 64: Sending A Fax To Multiple Destinations
The machine starts to scan and send the fax to the destinations. Enter a fax number using the number keypad on the control panel. • If you want to send a fax directly from your computer, use Samsung Touch Start on the touch screen or press (Start) on the control panel Network PC Fax (see "Sending a fax in the computer"...
Page 65 Basic faxing Touch (Options) > select the option you want using arrows > Resolution (back) > Next on the touch screen (see "Adjusting the document The default document settings produce good results when using typical text- settings" on page 65). based originals.
Page 66 Basic faxing • For memory transmission, Super Fine mode is not available. The resolution setting is automatically changed to Fine. • When your machine is set to Super Fine resolution and the fax machine with which you are communicating does not support Super Fine resolution, the machine transmits using the highest resolution mode supported by the other fax machine.
Page 67: Using Usb Memory Device
Using USB memory device This chapter explains how to use a USB memory device with your machine. You must use only an authorized USB memory device with an A plug connector. About USB memory USB memory devices are available with a variety of memory capacities to give Use only a metal-shielded USB memory device.
Page 68: Customizing Scan To Usb
Using USB memory device Scanning Scanning to a USB memory device Insert a USB memory device into the USB memory port on your machine. Place a single document face down on the document glass, or load the Accessing menus may differ from model to model (see "Menu overview" on documents face up into the document feeder (see "Loading originals"...
Page 69: To Print A Document From A Usb Memory Device
Using USB memory device • Color Mode: Sets the color mode. If you select Mono in this option, File is supported by Direct Print option. you cannot select JPEG in File Format. • PRN: Only files created by provided driver with your machine are •...
Page 70: Restoring Data
Using USB memory device Restoring data Backing up data Insert the USB memory device on which the backup data is stored in to Data in the machine’s memory can be accidentally erased due to power failure the USB memory port. or storage failure.
Page 71: Deleting An Image File
Using USB memory device Deleting an image file Insert a USB memory device into the USB memory port on your machine. Select (Direct USB) > Show Space > Next on the touch screen. Insert a USB memory device into the USB memory port on your machine. The available memory space appears on the display.
Page 72: Maintenance
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available consumables • Available accessories • Available maintenance parts • Storing the toner cartridge • Redistributing toner •...
Page 73: Ordering Supplies And Accessories
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
Page 74: Available Consumables
Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
Page 75: Available Accessories
Available accessories You can purchase and install accessories to enhance your machine’s performance and capacity. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). Accessory Function Part name Memory module Extends your machine’s memory capacity.
Page 76: Available Maintenance Parts
Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the Samsung Printer Status program.
Page 77: Storing The Toner Cartridge
• Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
Page 78 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
Page 79: Redistributing Toner
The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display. • The computer’s Samsung Printing Status program window appears on the computer telling you which color cartridge is low on toner (see "Using Samsung Printer Status" on page 293).
Page 80 Redistributing toner 3. Maintenance...
Page 81: Replacing The Toner Cartridge
The status LED and the toner-related message on the display indicate when each individual toner cartridge should be replaced. • The computer’s Samsung Printing Status Program window appears on the computer telling you which color cartridge is empty on toner (see "Using Samsung Printer Status" on page 293).
Page 82 Replacing the toner cartridge 3. Maintenance...
Page 83 Replacing the toner cartridge 3. Maintenance...
Page 84: Replacing The Waste Toner Container
Replacing the waste toner container When the life span of the waste toner container has expired, waste toner container-related message appears on the screen display of the control panel, indicating the waste toner container needs to be replaced. Check the waste toner container for your machine (see "Available consumables" on page 74). •...
Page 85 Replacing the waste toner container 3. Maintenance...
Page 86: Installing Accessories
Installing accessories Precautions Setting Device Options • Disconnect the power cord When you install the optional devices such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use Never remove the control board cover while the power is turned on. the optional devices you installed in this driver, you can set the optional devices To avoid the possibility of an electrical shock, always disconnect the power in Device Options.
Page 87 Installing accessories • Admin Job Accounting: Allows you to associate user and account identification information with each document you print. If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. User permission: If you check this option, only users with user permission can start a print job.
Page 88 Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
Page 89 Installing accessories 3. Maintenance...
Page 90: Monitoring The Supplies Life
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. • Accessing menus may differ from model to model (see "Menu overview" on page 31). •...
Page 91: Setting The Toner Low Alert
Device Settings in Samsung Easy Printer Manager • You can set the machine’s settings by using the program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 292.
Page 92: Cleaning The Machine
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and prolong the life of your machine. •...
Page 93 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
Page 94 Cleaning the machine 3. Maintenance...
Page 95 Cleaning the machine Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. •...
Page 96 Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
Page 97 Cleaning the machine Wipe the surface of the scanner until it is clean and dry. Scanner lid Scanner glass Document feeder glass White bar Close the scanner lid. 3. Maintenance...
Page 98: Tips For Moving & Storing The Machine
Tips for moving & storing the machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
Page 99: Troubleshooting
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.
Page 100: Tips For Avoiding Paper Jams
Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 38). •...
Page 101: Clearing Original Document Jams
Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. 4.
Page 102 Clearing original document jams Original paper jam in front of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
Page 103 Clearing original document jams Original paper jam inside of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
Page 104 Clearing original document jams Original paper jam in exit area of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 22). Remove any remaining pages from the document feeder.
Page 105 Clearing original document jams Original paper jam in scanner duplex path • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 22). 4.
Page 106: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray1 Click this link to open an animation about clearing a jam. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). 4.
Page 107 Clearing paper jams In optional tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 108 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 109 Clearing paper jams In the multi-purpose tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 110 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 111 Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. The fuser area is hot. Turn the machine off and let the machine cool before removing paper from the Fuser Unit area. Failure to take care when removing paper from this area may cause injury.
Page 112 Clearing paper jams In the exit area Click this link to open an animation about clearing a jam. The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
Page 113 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 114 Clearing paper jams In the duplex unit area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 115: Understanding The Status Led
• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 117). • You also can resolve the error with the guideline from the computer’s Samsung Printing Status window (see "Using Samsung Printer Status" on page 293). • If the problem persists, call for service. Status Description The machine is off-line or in power save mode.
Page 116 Understanding the status LED Status Description Blinking The machine is connecting to a wireless network. Blue The machine is connected to a wireless network (see "Wireless network setup" on page 171). Wireless The machine is disconnected from a wireless network. The machine is in power save mode.
Page 117: Understanding Display Messages
• You can resolve the error with the guideline from the computer’s the machine. the machine" on page Printing Status program window (see "Using Samsung Printer Status" on 111). page 293). • If a message is not in the table, reboot the power and try the printing job...
Page 118 Samsung toner cartridge's quality. Service or repair required [color] toner left in the indicated replacement. You may temporarily as a result of using non-genuine Samsung toner cartridges will not be cartridge. The estimated increase the printing quality by covered under the machine warranty.
Page 119 Understanding display messages Tray-related messages Network-related messages Message Meaning Suggested solutions Message Meaning Suggested solutions Output bin is full The output tray is full. Remove papers from IP Conflict The network IP address Check the IP address the output tray, the you have set is being and reset it if necessary printer resumes...
Page 120 Understanding display messages Message Meaning Suggested solutions Message Meaning Suggested solutions Door is open. Close it The front cover or rear Close the cover until it Error: [error number] There is a problem in the Reboot the power. If cover is not securely locks into place.
Page 121 Replace the tray pick- roller has expired. up roller with a new TR. belt Not compatible The transfer belt of the Install the a Samsung- one. If the problem machine is not for your genuine part designed persists, call for service.
Page 122: Appendix
5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Page 123: Specifications
Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Width x Length x Height 469 x 452.5 x 504.3 mm (18.46 x 17.81 x 19.85 inches)
Page 124 Specifications Items Description 110 volt models AC 110 - 127 V Power rating 220 volt models AC 220 - 240 V Average operating mode Less than 450 W Power consumption Ready mode Less than 18 W Power save mode Less than 2.5 W Less than 0.1 W Power off mode Network Standby Mode (All Port Activation)
Page 125 Specifications Print media specifications Weight/Capacity Type Size Dimensions Tray1/ Optional tray Multi-purpose tray Letter 216 x 279 mm (8.5 x 11 inches) Plain paper 70 to 90 g/m (19 to 24 lbs bond) 70 to 90 g/m (19 to 24 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
Page 126 Specifications Weight/Capacity Type Size Dimensions Tray1/ Optional tray Multi-purpose tray Envelope Envelope 98 x 191 mm (3.87 x 7.5 inches) 75 to 90 g/m (20 to 24 lbs bond) 75 to 90 g/m (20 to 24 lbs bond) Monarch • 20 sheets •...
Page 127 Specifications Weight/Capacity Type Size Dimensions Tray1/ Optional tray Multi-purpose tray Recycled Refer to the Plain Refer to the Plain paper section 70 to 90 g/m (19 to 24 lbs bond) 70 to 90 g/m (19 to 24 lbs bond) paper section •...
Page 128 Specifications Weight/Capacity Type Size Dimensions Tray1/ Optional tray Multi-purpose tray Letter, A4, Postcard Refer to the Plain paper section Glossy Photo 111 to 130 g/m (30 to 35 lbs bond) 111 to 130 g/m (30 to 35 lbs for tray1 bond) •...
Page 129: Microsoft Windows
Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space Windows® XP Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (256 MB) 1.5 GB Windows Server® 2003 Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (512 MB) 1.25 GB to 2 GB Windows Server®...
Page 130 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space Mac OS X 10.5 ®...
Page 131 Specifications Linux Items Requirements Red Hat Enterprise Linux 5, 6 Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19 OpenSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 SUSE Linux Enterprise Desktop 10, 11 Debian 5.0, 6.0, 7.0, 7.1 Mint 13, 14, 15 Pentium IV 2.4 GHz (Intel Core™...
Page 132 Specifications Network environment You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine. Items Specifications Network interface • Ethernet 10/100/1000 Base-TX Wired Lan •...
Page 133: Regulatory Information
Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
Page 134 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Website: http://www.samsung.com/cn/support/location/ For more information on the ENERGY STAR program see http:// supportServiceLocation.do?page=SERVICE.LOCATION www.energystar.gov...
Page 135 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
Page 136 Regulatory information • Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the FCC information to the user equipment.
Page 137 Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal Communications Commission (FCC) FCC Statement for Wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
Page 138 Regulatory information Russia / Kazakhstan / Belarus only Thailand only This telecommunication equipment conforms to NTC technical requirement. Canada only This product meets the applicable Industry Canada technical specifications. / Le present materiel est conforme aux specifications techniques applicables d’Industrie Canada. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface.
Page 139 Regulatory information Fax Branding Ringer Equivalence Number The Telephone Consumer Protection Act of 1991 makes it unlawful for any The Ringer Equivalence Number and FCC Registration Number for this machine person to use a computer or other electronic device to send any message via a may be found on the label located on the bottom or rear of the machine.
Page 140 Regulatory information • When programming emergency numbers and/or making test calls to FCC Regulations state that changes or modifications to this equipment not emergency numbers, use a non-emergency number to advise the expressly approved by the manufacturer could void the user’s authority to emergency service dispatcher of your intentions.
Page 141 A full declaration, defining the relevant Directives and referenced You must have a 13 amp fuse in the plug, adaptor, or at the distribution board. standards can be obtained from your Samsung Electronics Co., Ltd. representative. 5. Appendix...
Page 142 Wireless devices that may be in your system are only qualified for In the event of problems, you should contact the Euro QA Lab of Samsung use in the European Union or associated areas if a CE mark with a Electronics Co., Ltd.
Page 143 Regulatory information No limitations at this time As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.
Page 144 Regulatory information Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Page 145 Regulatory information China only 5. Appendix...
Page 146: Copyright
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 147 User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows.
Page 148 Wired network setup Installing driver over the network IPv6 configuration 4. Special Features Wireless network setup Altitude adjustment Samsung Mobile Print Storing email address Using the NFC feature Entering various characters AirPrint Setting up the fax address book Google Cloud Print™...
Page 149 Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Document Creator Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience 6. Troubleshooting Paper feeding problems...
Page 150: Software Installation
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 151: Installation For Mac
Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Page 152: Reinstallation For Mac
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Page 153: Installation For Linux
Installation for Linux You need to download the Linux software packages from the Samsung website When the installation is finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" to install the printer software (http://www.samsung.com > find your product >...
Page 154: Reinstallation For Linux
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
Page 155: Using A Network-Connected Machine
• Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...
Page 156: Useful Network Programs
(see "Features by model" on page 8). • Download this program from Samsung website (http://www.samsung.com > find your product > Support or Downloads). SyncThru™ Web Service SetIP wired network setup The web server embedded on your network machine allows you to do the following tasks (see "Using SyncThru™...
Page 157: Wired Network Setup
Using this Network Configuration Report, you can find your machine’s MAC The following instructions may differ for your model. address and IP address. For example: Download the software from the Samsung website then unpack and • MAC Address: 00:15:99:41:A2:78 install it: (http://www.samsung.com > find your product > Support or •...
Page 158: Ipv4 Configuration Using Setip (Mac)
Wired network setup Enter the machine’s new information into the configuration window. In Connect your machine to the network with a network cable. a corporate intranet, you may need to have this information assigned by Insert the supplied software CD into your CD-ROM drive. a network manager before proceeding.
Page 159: Ipv4 Configuration Using Setip (Linux)
Wired network setup Select Network Connected Printer (Wired or Wireless) on the Printer Download the SetIP program from the Samsung web site and extract it. Connection Type and click Set IP Address button. Double-click the SetIPApplet.html file in cdroot/Linux/noarch/ Click the icon (third from left) in the SetIP window to open the TCP/ at_opt/share/utils folder.
Page 160: Installing Driver Over The Network
Installing driver over the network Insert the supplied software CD into your CD-ROM drive. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view"...
Page 161 > find your product > Support or downloads. Command-line Parameters • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Following table shows commands that can be used in the command window.
Page 162 Installing driver over the network Command- line Definition Description Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be /s or Starts silent installation. Installs machine drivers specified as IP address, /P”<port name>” without prompting any UIs hostname, USB local port or user intervention.
Page 163 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers /x or Uses existing machine This command provides a for installation. should be installed on the driver files to create printer way to install a printer /A”<dest_path>”...
Page 164 Installing driver over the network Click Continue. Command- line Definition Description Read the license agreement and click Continue. /o or Opens Printers and Faxes This command will open folder after installation. Printers and Faxes folder Click Agree to agree to the license agreement. after the silent installation.
Page 165 Select AppSocket/HP JetDirect and enter your machine's IP address. Click the Forward button and add it to your system. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product >...
Page 166: Uninstalling The Printer Driver Package
Printer Wizard window. Setup the printer in this window referring to the following procedures. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. On some UNIX OS, for example on Solaris 10, just added printers may not be Acquire root privileges.
Page 167: Setting Up The Printer
Installing driver over the network Setting up the printer Check the Make Default option to set this printer as default. Click OK to add the printer. To add the printer to your UNIX system, run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window according to the following steps: Type the name of the printer.
Page 168: Ipv6 Configuration
IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 If the IPv6 network seems to not be working, set all the network setting to the factory defaults and try again using Clear Settings: •...
Page 169: Activating Ipv
IPv6 configuration Select (Setup) > Machine Setup > Next > Network Setup > TCP/IP When the SyncThru™ Web Service window opens, move the mouse (IPv6) > DHCPv6 Config on the touch screen. cursor over the Settings of the top menu bar and then click Network Settings.
Page 170: Ipv6 Address Configuration
IPv6 configuration IPv6 address configuration Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL. Select one of the IPv6 addresses (Link-local Address, Stateless Address, Stateful Address, Manual Address) from Network Configuration Report (see "Printing a network configuration report" on page 157).
Page 171: Wireless Network Setup
Wireless network setup Getting started Understanding your network type Typically, you can only have one connection between your computer and the machine at a time. Infrastructure mode This is an environment generally used for homes and SOHOs (Small Office/ Home Office). This mode uses an access point to communicate with the wireless machine.
Page 172 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. • Some wireless network installation types may not be available depending on the model or country. •...
Page 173: Connecting To A Wireless Network
Wireless network setup Re-connecting to the network Setting up on the touch screen When the wireless connection is lost, the machine automatically tries to re- connect to the access point (or wireless router) with the previously used wireless Before starting, you will need to know the network name (SSID) of your wireless connection settings and address.
Page 174: Items To Prepare
Wireless network setup Choosing your type Using Wi-Fi Protected Setup™ (WPS) There are two methods available to connect your machine to a wireless network using WPS. If your machine and an access point (or wireless router) support Wi-Fi Protected Setup™ (WPS), you can easily set up the secured wireless connection. •...
Page 175 Wireless network setup Press the WPS (PBC) button on the access point (or wireless router). The eight-digit PIN appears on the display. The messages are displayed on the display screen in the order below: You need to enter the eight-digit PIN within two minutes on the computer that is connected to the access point (or wireless router).
Page 176 Insert the supplied software CD into your CD-ROM drive. Setting up in Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
Page 177 Wireless network setup On the Are you setting up your printer for the first time? screen, select • Confirm Network Password: Confirm the encryption network password value. Yes, I will set up my printer's wireless network. Then, click Next. • WEP Key Index: If you are using WEP Encryption, select the appropriate If your printer is already connected on the network, select No, my WEP Key Index.
Page 178 A machine installed with a wireless network interface • USB cable • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager Make sure that the machine is connected to your computer and (see "Setting up Wi-Fi Direct" on page 184).
Page 179 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Select Configuration of Wireless network on the Printer Connection Type and click Continue. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Click Continue.
Page 180 The wireless network security window appears when the access point has security enabled. Enter the Network Password of the access point (or router). • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 184). •...
Page 181 Wireless network setup Wireless network set up is completed. After the installation is finished, Items to prepare click Quit. • Access point • Network-connected computer After completing the wireless network connection, you need to install a machine driver to print from an application (see "Installation for Mac" on •...
Page 182: Configuring The Machine's Wireless Network
Wireless network setup Configuring the machine’s wireless network Type in the ID and Password then click Login. We recommend you to change the default password for security reasons. Before starting you will need to know the network name (SSID) of your wireless •...
Page 183 Wireless network setup Check whether the network cable is connected to the machine. If not, connect the machine with a standard network cable. If your network’s Operation Mode is Infrastructure, select the SSID of the access point. If the Operation Mode is Ad-hoc, select the machine’s SSID. Start a web browser such as Internet Explorer, Safari, or Firefox and enter your machine’s new IP address in the browser window.
Page 184: Setting Up Wi-Fi Direct
You can also use a wired network and a Wi-Fi Direct network simultaneously so multiple users can access and print From the Start menu, select Programs or All Programs > Samsung Printers > documents both from Wi-Fi Direct and from a wired network.
Page 185: Setting Up The Mobile Device
After setting up Wi-Fi Direct from the printer, refer to the user manual of the mobile device you are using to set its Wi-Fi Direct. • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your smartphone. 2. Using a Network-Connected Machine...
Page 186: Problems During Setup Or Driver Installation
Wireless network setup Connecting Failure - General Connection Error Troubleshooting for wireless network • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power. Problems during setup or driver installation Connecting Failure - Connected Wired Network •...
Page 187: Other Problems
Wireless network setup 2 Check the printer port's IP address from your computer. If the computer’s network information is as shown below: a Click the Windows Start menu. ▪ IP address: 169.254.133.42 • For Windows 8, from Charms, select Search > Settings.
Page 188 Wireless network setup • Check whether firewall software (V3 or Norton) is blocking the • The machine is located away from obstacles that could block the wireless communication. signal. If the computer and the machine are connected on the same network and it Remove any large metal objects between the access point (or wireless cannot be found when searching, firewall software might be blocking the router) and the machine.
Page 189: Samsung Mobile Print
Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.3 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...
Page 190: Using The Nfc Feature
• NFC and Wi-Fi Direct enabled, Samsung Mobile Print app installed mobile feature, Samsung Mobile Print app needs to be installed on your mobile device. device with Android OS 4.0 or higher. • Depending on the material of the mobile device cover, NFC recognition Only Android OS 4.1 or higher will automatically enable the Wi-Fi Direct...
Page 191 NFC tag ( ) on your printer. download page. Download the app and try again. Wait a few seconds for the Samsung Mobile Print app to start. Select print mode. Select the content you want to print.
Page 192 NFC tag ( ) on your printer. Wait a few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device.
Page 193 PIN number and press OK. Follow the instruction on the app screen to update the PIN number. • If your do not have Samsung Mobile Print app installed on your mobile devices, it automatically connects to Samsung Mobile Print download page. Download the app and try again.
Page 194 NFC tag ( ) on your printer. Select the content you want to send fax. Wait a few seconds for the Samsung Mobile Print app to start. If necessary, enter the fax number and change the fax option by pressing icon.
Page 195 NFC tag ( ) on your printer. Wait a few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device.
Page 196 PIN number and press OK. Follow the instruction on the app screen to update the PIN number. • If your do not have Samsung Mobile Print app installed on your mobile devices, it automatically connects to Samsung Mobile Print download page. Download the app and try again.
Page 197: Airprint
AirPrint Type in the ID and Password, then click Login. If it’s your first time logging into SyncThru™ Web Service, type in the below default ID and password. We Only AirPrint certified machines can use the AirPrint feature. Check the box recommend you to change the default password for security reasons.
Page 198: Google Cloud Print
• Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone.
Page 199: Printing From An Application On Mobile Device
Google Cloud Print™ Enter your printer’s IP address in the address field and press the Enter key or click Go. If you set the browser to block pop-ups, the confirmation window will not appear. Allow the site to show pop-ups. Click Login in the upper right corner of the SyncThru™...
Page 200: Printing From The Chrome Browser
Google Cloud Print™ Install the Cloud Print application on your mobile device. Select Print with Google Cloud Print. Click the Print button. If you do not have the application, download it from the application store such as Android Market or App Store. Access the Google Docs™...
Page 201: Useful Setting Menus
3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Print • Copy • Scan • Fax • System Setup • Job Status • Eco •...
Page 202: Print
Print Item Description • You can check the features available in the Basic Guide (see "Menu overview" on page 31). To print on both sides of the paper, choose the binding edge. • Some menus may not appear in the display depending on options or models.
Page 203 Print Item Description Item Description It reduces the white gap caused by misalignment of color Sets the default paper tray to use. Trapping channels in color printing mode. Also black text will be overprinted on other colors. Paper Source Auto: Automatically locates the tray with the This option affect the resolution and clarity of your color same sized paper as an original.
Page 204: Copy
Copy Item Description Copy options You can set the machine to print copies on both sides of paper. • 1 -> 1 Sided: Scans one side of an original and prints • You can check the features available in the Basic Guide (see "Menu it on one side of the paper.
Page 205 Copy Item Description Item Description Reduces or enlarges the size of a copied image (see Allows you to check the current tray settings and "Reduced or enlarged copy" on page 60). change the settings if necessary. Reduce/Enlarge Paper Source If the machine is set to Eco mode, reduce and Auto: You can set the machine to automatically enlarge features are not available.
Page 206 Copy Item Description Item Description Reduces the size of the original images and prints 2 or 4 Basic Copy Copies can be started quickly. pages onto one sheet of paper. Custom Copy Copies can be customized through detailed options. N-Up Copy ID Copy This feature is helpful for copying a small-sized item such as business card (see "ID card copying"...
Page 207 Copy Item Description Item Description Allows you to erase spots, drill holes, fold creases and The watermark option allows you to print text over an staple marks along any of the four edges of a document. existing document. For example, you use it when you want to have large gray letters reading “DRAFT”...
Page 208: Scan
Scan Item Description Default Setup Sets the file format in which the image is to be saved. If you select JPEG, TIFF, XPS or PDF, you can select to scan multiple pages. Depending on the selected scan type, this option may not appear. You can check the features available in the Basic Guide (see "Menu •...
Page 209 Scan Item Description Scan Options You can set the machine to print server confirmation result report. • You can check the features available in the Basic Guide (see "Menu overview" on page 31). Server Confirmation If you select On-Error, the machine prints a •...
Page 210 Scan Item Description Item Description Scans the originals and saves the scanned data on the Adds to a digital signature to PDF files when you scan Digital Signature in connected computer if it supports the WSD (Web the originals to PDF files. Select On to add a digital Service for Device) feature.
Page 211 Scan Item Description You can choose the policy for generating file name before you proceed with the scan job through server or USB memory device. If the server or the USB memory device already has the same name you enter, you can Filing Policy change the name, cancel the job, or overwrite it.
Page 212: Fax
Item Description Default Setup Selects the color mode in which you want to send the fax. Color Mode • Mono: Transmits a fax in black and white. • You can check the features available in the Basic Guide (see "Menu overview"...
Page 213 Item Description General Setup Junk Fax Setup This setting may not be available depending on your country. Using this feature, the system will not accept faxes sent from remote stations whose numbers are • You can check the features available in the Basic Guide (see "Menu stored in the memory as junk fax numbers.
Page 214 Item Description Item Description Specifies the number of times the machine rings before Discards a specific length from the end of the received Ring To Answer Discard Size answering an incoming call. fax. Selects the default fax receiving mode (see "Changing Initiates fax reception from an extension phone Receive Mode plugged into the EXT socket on the back of the...
Page 215 Item Description Sending Fax Prints the received fax data on both sides of the paper. You can save the paper usage. • Off: Prints only one side of the paper. • You can check the features available in the Basic Guide (see "Menu Duplex Print overview"...
Page 216 Item Description Fax image to destination from group dial list (see Group Dial Send "Sending a fax to multiple destinations" on page 64). Redials the recently sent fax number or received caller Redial ID in ready mode, or inserts a pause(-) into a fax number in edit mode.
Page 217: System Setup
System Setup Item Description Initial Setup Sets the machine’s default mode among fax mode, copy Default Mode mode, or scan mode. • You can check the features available in the Basic Guide (see "Menu Sets the sound/volume option (see "Sound/Volume" on Sound/Volume overview"...
Page 218 System Setup Item Description Item Description Held Job Timeout Sets the time to hold the temporarily stopped job. When toner cartridge is empty, this option appears. You CLR Empty Msg. can clear the empty message. Altitude Optimize print quality according to the machine’s Adjustment altitude.
Page 219 System Setup Item Description Item Description Tone Adjustment • Default: The machine automatically calibrates the Optimizes print quality according to the humidity in the Humidity toner density of machine for the best possible color environment. print quality. If you select Off, the machine is calibrated by the factory default toner density.
Page 220 System Setup Item Description Paper Setup Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker • You can check the features available in the Basic Guide (see "Menu is on until the remote machine answers.
Page 221 System Setup Item Description Tray Behavior Sets the margins for the document. • Common Margin / MP Tray / Tray 1 / Tray 2 - Simplex Margin: Sets the margin for one-sided • You can check the features available in the Basic Guide (see "Menu printing.
Page 222 System Setup Item Description Item Description Automatically substitutes the printer driver’s paper size Tray Mode • Dynamic: If you open and close the tray when a paper mismatch occurs, the paper settings (size and type) for to prevent the paper mismatch between Letter and A4. that tray automatically change to the settings Paper Substitution For example, if you have A4 paper in the tray but you set...
Page 223 System Setup To change the menu options: Item Description • Select (Setup) > Machine Setup > Next > Report on the touch screen. Prints the document list currently stored for Fax Scheduled Jobs delayed faxes along with the starting time and type of each operation.
Page 224 System Setup Option Description You can also use this feature from the SyncThru™ Web Service. Open the Web browser from your networked computer and type the IP address of Configure the network transmission speed or port. your machine. When SyncThru™ Web Service opens, click Settings > Network Settings (see "Using SyncThru™...
Page 225 System Setup Option Description Option Description • HTTP: You can set whether to use SyncThru™ Web Network This list shows information on your machine’s network Service or not. Configuration connection and configuration. • WINS: You can configure the WINS server. WINS Reverts the network settings to the default values.
Page 226 System Setup Address book setup Admin setup • You can check the features available in the Basic Guide (see "Menu • You can check the features available in the Basic Guide (see "Menu overview" on page 31). overview" on page 31). •...
Page 227 System Setup Item Description Item Description Stamp Sets the stamp feature to access the Admin Setup menu. You can install or uninstall applications. • Application Management: You can uninstall or enable/ Change Admin. Changes the machine’s password for accessing the Admin Application disable installed applications.
Page 228: Job Status
Job Status • You can check the features available in the Basic Guide (see "Menu overview" on page 31). • Some menus may not appear in the display depending on options or models. • Touch (Job Status) and select the menu item you want on the touch screen.
Page 229: Eco
• You can check the features available in the Basic Guide (see "Menu overview" on page 31). • Some menus may not appear in the display depending on options or models. To change the menu options: • Touch (Eco) and select the menu item you want on the touch screen. Item Description Select eco mode and change on/off or on-forced...
Page 230: Direct Usb
Direct USB • You can check the features available in the Basic Guide (see "Menu overview" on page 31). • Some menus may not appear in the display depending on options or models. • Touch (Direct USB) and select the menu item you want on the touch screen.
Page 231: Document Box
Document Box • You can check the features available in the Basic Guide (see "Menu overview" on page 31). • Some menus may not appear in the display depending on options or models. • Touch (Document Box) > Next and select the menu item you want on the touch screen.
Page 232: Scan To Cloud
Scan to Cloud • You can check the features available in the Basic Guide (see "Menu overview" on page 31). • Some menus may not appear in the display depending on options or models. To change the menu options: • Touch (Setup) >...
Page 233: Special Features
4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Storing email address • Entering various characters • Setting up the fax address book • Registering authorized users • Printing features • Scan features •...
Page 234: Altitude Adjustment
(3,280 ft) High 1 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 292.
Page 235: Storing Email Address
Storing email address This feature may not be available depending on model or optional goods If you need to set SMB or FTP sever information, check SMB or FTP and set (see "Features by model" on page 8). the information. You can set up address book with the email addresses you use frequently via Click Apply.
Page 236: Searching Sequentially Through Memory
Storing email address Searching for an email address Searching sequentially through memory Select (Setup) > Machine Setup > Next > Address Book > Email > View List > Individual or Group on the touch screen. Search through the entire memory in index (numerical) order, and select the name and address you want.
Page 237: Entering Various Characters
Entering various characters As you perform various tasks, you may need to enter names and numbers. For Assigned Numbers, Letters, or Symbols example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email @ / .
Page 238 Entering various characters Understanding the pop-up keyboard Description Moves the cursor between characters in the input area. Some of the following keys may not appear depending on the job you are Toggles between lowercase keys and uppercase keys. doing. Returns to the upper menu. You can enter letters, numbers, or special symbols using the pop-up keyboard on the display screen.
Page 239: Setting Up The Fax Address Book
Setting up the fax address book You can set up speed number with the fax numbers you use frequently via • For a one-digit (0-9) speed dial number, press and hold the SyncThru™ Web Service and then easily and quickly enter fax numbers by corresponding digit button on the number keypad for more than 2 entering the location numbers assigned to them in address book.
Page 240 Setting up the fax address book Registering a group dial number Printing address book You can check your Address Book settings by printing a list. Select (Setup) > Machine Setup > Next > Address Book > Phone Book > View List > Group > (Menu) >...
Page 241 Setting up the fax address book Searching address book for an entry There are two ways to search for a number in memory. You can either scan from A to Z sequentially, or you can search by entering the first letters of the name associated with the number.
Page 242: Registering Authorized Users
Registering authorized users To send a scanned image, copy image, or fax data through email or via network server safely, you must register account information of authorized users to your You can easily add individual address if you check Yes for Add individual(s) after this group is created.
Page 243: Printing Features
Printing features If Printing preferences has a ►, you can select other printer drivers For basic printing features, refer to the Basic Guide (see "Basic printing" on page 52). connected to the selected printer. Change the settings on each tab. Changing the default print settings Click OK.
Page 244 Printing features Select your machine. Check the Print to file box in the Print window. Right-click your machine and select Set as Default Printer. For Windows 7 or Windows Server 2008 R2, if Set as default printer has a ►, you can select other printer drivers connected to the selected printer. Using advanced print features XPS printer driver: used to print XPS file format.
Page 245: Understanding Special Printer Features
Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Page 246 Printing features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets together to form one poster-size document. Poster Printing Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
Page 247 Printing features Item Description • Double-sided • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. Printing • None: Disables this feature. • Double-sided • Long Edge: This option is the conventional layout used in bookbinding. Printing (Manual) •...
Page 248 Printing features Item Description a To change the print settings from your software application, access Printing Preferences. Watermark b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. (Creating a c Enter a text message in the Watermark Message box. watermark) You can enter up to 256 characters.
Page 249 Printing features Item Description a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.
Page 250 Printing features Item Description • This feature is available only if you have installed the mass device or optional memory (see "Variety feature" on page 10). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
Page 251 Printing features Item Description Job Accounting This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. •...
Page 252: What Is Direct Printing Utility
Select your machine from the Select Printer drop-down list and click Browse. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). Select the file you wish to print and click Open.
Page 253: Changing Printer Settings
Printing features Using the right-click menu Open the document to print. Open the File menu and click Page Setup (Document Setup in some Right-click on the PDF file to print and select Direct Printing. applications). The Direct Printing Utility window appears with the PDF file is added. Choose your paper size, orientation, scaling, other options, and make sure that your machine is selected.
Page 254: Printing On Both Sides Of The Paper
Printing features Open an application, and select Print from the File menu. From your Mac application, select Print from the File menu. Select Layout from the drop-down list under Orientation. In the Pages Select Layout from the drop-down list under Orientation. per Sheet drop-down list, select the number of pages you want to print Select a binding orientation from the Two-Sided option.
Page 255: Using Help
Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on There are a lot of Linux applications that allow you to print using Common UNIX the topic you want to know about. A pop-up window appears with information Printing System (CUPS).
Page 256: Printing Files
Printing features Printing files Unix printing You can print text, image, pdf files on your machine using the standard CUPS directly from the command line interface. The CUPS lp or lpr utility allows Some features may not be available depending on models or options. It you to do that.
Page 257: Changing The Machine Settings
Printing features To take advantage of the printer features provided by your printer driver, Automatic/manual duplex printing may not be available depending on press Properties. models. You can alternatively use the lpr printing system or other applications for odd-even printing. Press OK to start the print job.
Page 258 Printing features Printer-Specific Settings tab Select various options in the JCL and General frames to customize various settings. These options are specific to the printer and depend on the PPD file. 4. Special Features...
Page 259: Scan Features
(see "Scanning from image editing program" on page 265). • Samsung Easy Document Creator: You can use this program to scan images or documents. We recommend using scan features with the Basic scanning method Samsung Easy Document Creator program provided in the supplied software CD.
Page 260 (see "Features by model" on page 8). Make sure the printer driver is installed on your computer using the software CD, Open Samsung Easy Printer Manager (see "Using Samsung Easy since the printer driver includes the scan program (see "Installing the driver Printer Manager"...
Page 261: Setting Up An Email Account
Scan features Setting up an email account ID is the same ID as the registered scan ID for Samsung Easy Printer • Manager > Switch to advanced mode > Scan to PC Access the SyncThru™ Web Service (see "Using SyncThru™ Web Service"...
Page 262: Scanning And Sending An Email
Scan features Scanning and sending an email Scanning to FTP/SMB server Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 49). This feature may not be available depending on model or optional goods (see "Features by model"...
Page 263: Installing A Wsd Printer Driver
Scan features Enter the path for saving the scanned image. Scanning to WSD • The folder to save the scanned image must be on the root. Scans the originals and saves the scanned data on a connected computer if the •...
Page 264: Scanning Using The Wsd Feature
Scan features • The IP address for WSD printer is http://IP address/ws/ (example: http:// Scanning with cloud service 111.111.111.111/ws/). • If no WSD printer is displayed in the list, click The printer that I want You should be registered to a Google Drive or Dropbox account to use this isn't listed >...
Page 265 Scan features Scanning to Google Drive or Dropbox Make sure that the machine is connected to your computer and powered on. Make sure that the machine is connected to your computer and Place a single document face down on the document glass, or load the powered on.
Page 266 Scanning with Samsung Easy Document Creator Make adjustments to the image (Scan Settings and More Options). Samsung Easy Document Creator is an application to help users scan, compile, Click Scan to scan a final image or Prescan to get another preview and save documents in multiple formats, including .epub format.
Page 267: Scanning From Network Connected Machine
Scan features If there is room on the document glass, more than one item can be scanned If scanning does not operate in Image Capture, update Mac OS to the latest version. at the same time. Use the tool to make multiple selection areas. Scanning from network connected machine Mac scanning Network or wireless model only (see "Features by model"...
Page 268 • You can also scan using TWAIN-compliant software, such as Adobe Photoshop. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. Linux scanning Make sure that the machine is connected to your computer and powered on.
Page 269: Fax Features
You can send a fax from your computer without going to the machine. When the last page of your original has been sent successfully, the machine To send a fax from your computer, the Samsung Network PC Fax program beeps and returns to ready mode.
Page 270: Canceling A Reserved Fax Job
Fax features If you set a time earlier than the current time, the fax will be sent at that time Select the Help menu or click the button from the window and click on on the following day. any option you want to know about. The original is scanned into memory before transmission.
Page 271 Fax features Press (Stop) button or home ( ) icon to return to ready mode. Forwarding a sent fax to another destination Subsequent sent faxes will be forwarded to the specified fax machine. You can set the machine to forward the received or sent fax to other destination by a fax, an email or a server.
Page 272 Forward > Forward to PC > Forward on the touch screen. Place a single document face down on the document glass, or load the documents face up into the document feeder. Open the Samsung Easy Printer Manager. Select (Fax) > select the menu you want >...
Page 273 Fax features • Open with default application: After receiving the fax, open it with default application. To use the Ans/Fax mode, attach an answering machine to the EXT socket on the back of your machine. • None: After receiving a fax, the machine does not notify the user or opens the application.
Page 274 Fax features *9* is the remote receive code preset at the factory. The first and the last Receiving in Answering Machine/Fax mode asterisks are fixed, but you can change the middle number to whatever you want. To use this mode, you must attach an answering machine to the EXT socket on the back of your machine.
Page 275: Printing Received Faxes
Fax features When your machine begins to ring, do not answer the call. The machine requires several rings to learn the pattern. To use the secure receiving mode, activate the menu from (Setup) > The machine displays Waiting Ring while recording the ring pattern. Machine Setup >...
Page 276 Fax features Printing faxes on both sides of the paper Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are Place a single document face down on the document glass, or load the making copies or printing.
Page 277: Using Shared Folder Features
Using shared folder features This feature allows you to use the machine’s memory as a shared folder. The Using the shared folder advantage of this feature is that you can conveniently use the shared folder through your computer’s window. You can use the shared folder exactly like the normal computer. Create, edit and delete the folder or file as a normal Windows folder.
Page 278: Using Optional Device Features
Using optional device features Select your printer driver from the Select Printer list. Some features may not be available depending on models or options. It means that the features are not supported (see "Variety feature" on page 10). From the printer driver If you install the optional device, you can use advanced printing features, such as proofing a job and printing a private job in the Print window.
Page 279 • Samsung Easy Color Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Document Creator • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...
Page 280: Accessing Management Tools
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
Page 281: Easy Capture Manager
Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods (see "Software" on page 8). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
Page 282: Samsung Easy Color Manager
You can also use the Samsung Easy Color Manager to create a personalized color profile. This color profile can be added to the printer driver as a color option, or you can replace the default color profile by transmitting the new color profile to the machine.
Page 283: Samsung Anyweb Print
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Page 284: Easy Eco Driver
Easy Eco Driver Available for Windows OS users only (see "Software" on page 8). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. How to use: 1 Open a document to print.
Page 285: Information Tab
Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. We recommend you to change the default password for security reasons.
Page 286: Settings Tab
You can also connect to • Network Settings tab: Shows options for the network environment. Sets Samsung website or download drivers by selecting the Link menu. options such as TCP/IP and network protocols. •...
Page 287 Using SyncThru™ Web Service Click Add button to add e-mail notification user. E-mail notification setup Set the recipient name and e-mail address(es) with notification items you want to receive an alert for. You can receive emails about your machine’s status by setting this option. By Click Apply.
Page 288 Using SyncThru™ Web Service Setting the system administrator’s information This setting is necessary for using the e-mail notification option. Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Start a web browser, such as Internet Explorer, from Windows.
Page 289: Using Samsung Easy Document Creator
Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...
Page 290: Using Samsung Easy Printer Manager
For Windows, Printer list The Printer List displays printers installed on your Select Start > Programs or All Programs > Samsung Printers > Samsung computer and network printers added by network Easy Printer Manager > Samsung Easy Printer Manager. discovery (Windows only).
Page 291 Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.
Page 292: Device Settings
Using Samsung Easy Printer Manager Fax to PC Settings Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. This menu includes settings related to the basic fax functionality of the selected device.
Page 293: Using Samsung Printer Status
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
Page 294 Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Page 295: Using Samsung Printer Experience
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
Page 296: Adding A Printer
Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
Page 297 Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. From the Charms, select Settings. Or, right-click the Samsung Printer Experience page and select Settings. Select Remove Printer Select the printer you want to delete.
Page 298: Cancelling A Print Job
Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
Page 299 Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that these features are not supported. Paper settings This option allows you to set the basic paper handling specifications.
Page 300: Scanning From Samsung Printer Experience
Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Click Scan ( Set up the scanning parameters such as image type, document size, and resolution.
Page 301: Troubleshooting
6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
Page 302: Paper Feeding Problems
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Page 303: Power And Cable Connecting Problems
Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, or the connection cable between the press it.
Page 304: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wake Up) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
Page 305 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
Page 306 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
Page 307 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 54). such as billing paper.
Page 308: Printing Quality Problems
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
Page 309 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 92). •...
Page 310 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 81). If white vertical streaks appear on the page: •...
Page 311 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
Page 312 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
Page 313 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
Page 314 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 92). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 81). If the problem persists, the machine may require repair.
Page 315 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Page 316: Copying Problems
Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 59). Smears, lines, marks, or spots •...
Page 317: Scanning Problems
Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 49). •...
Page 318 Scanning problems Condition Suggested solutions Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...
Page 319: Faxing Problems
Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
Page 320 Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 96). you sent.
Page 321: Operating System Problems
Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app from the Windows Store and install it. not shown when you click more settings.
Page 322 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Page 323 Operating system problems Common Linux problems Condition Suggested solutions There is no xsane nor simple- For some Linux distributions, there might be no default scan application. To use scan features, install one of scan applications using scan application on my Linux download center supplied by the OS(ex.
Page 324 Operating system problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution...
Page 325: Contact Samsung Worldwide
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 09612300300 – non toll free www.samsung.com/ BANGLADESH in/support Country/Region Customer Care Center WebSite 02-201-24-18 www.samsung.com/ 021 36 11 00 www.samsung.com/...
Page 326 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 1-800-SAMSUNG (726-7864) www.samsung.com/ 8009 4000 only from landline,toll www.samsung.com/ CYPRUS ca/support(English) free gr/support CANADA www.samsung.com/ 800-SAMSUNG (800-726786) www.samsung.com/ CZECH ca_fr/support (French) cz/support 800-SAMSUNG (726-7864) www.samsung.com/ 70 70 19 70 www.samsung.com/...
Page 327 (Spanish) 0180 6 SAMSUNG bzw. www.samsung.com/ HONDURAS www.samsung.com/ de/support 0180 6 7267864* latin_en/support [HHP] 0180 6 M SAMSUNG bzw. (English) GERMANY 0180 6 67267864* (*0,20 €/Anruf (852) 3698-4698 www.samsung.com/ aus dem dt. Festnetz, aus dem hk/support (Chinese) Mobilfunk max. 0,60 €/Anruf) HONG KONG www.samsung.com/...
Page 328 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 0680SAMSUNG (0680-726-786) www.samsung.com/ 183-2255 (183-CALL) www.samsung.com/ HUNGARY hu/support ae/support (English) 0680PREMIUM (0680-773-648) KUWAIT www.samsung.com/ 1800 3000 8282 - Toll Free www.samsung.com/ ae_ar/support (Arabic) INDIA in/support 1800 266 8282 - Toll Free 00-800-500-55-500 www.samsung.com/...
Page 329 PANAMA 0800-726-7864 www.samsung.com/ www.samsung.com/ NIGERIA africa_en/support latin_en/support (English) 0900-SAMSUNG (0900-7267864) www.samsung.com/ NETHERLANDS (€ 0,10/min) nl/support 009-800-542-0001 www.samsung.com/ latin/support 0800 SAMSUNG (0800 726 786) www.samsung.com/ NEW ZEALAND (Spanish) nz/support PARAGUAY www.samsung.com/ 00-1800-5077267 www.samsung.com/ latin_en/support latin/support(Spanish) (English) NICARAGUA www.samsung.com/ 0-800-777-08 www.samsung.com/ latin_en/support...
Page 330 02-4222111 [Other landline] 9999 www.samsung.com/ 0 801-172-678* lub +48 22 607- www.samsung.com/ RWANDA support 93-33 ** pl/support 08008 SAMSUNG (08008 726 www.samsung.com/ [HHP] 0 801-672-678* lub +48 22 7864) ro/support 607-93-33** ROMANIA POLAND TOLL FREE No. *(całkowity koszt połączenia jak za 1 impuls według taryfy...
Page 331 SUDAN support latin_en/support (English) 0771 726 7864 (SAMSUNG) www.samsung.com/ SWEDEN es/support 444 77 11 www.samsung.com/ TURKEY tr/support 0848 726 78 64 (0848-SAMSUNG) www.samsung.com/ ch/support (German) 80-1000-12 www.samsung.com/ SWITZERLAND TUNISIA www.samsung.com/ n_africa/support ch_fr/support (French) 800-SAMSUNG (726-7864) www.samsung.com/ 18252273 www.samsung.com/ ae/support (English) U.A.E...
Page 332 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/ 0211 350370 www.samsung.com/ ZAMBIA us/support support -Consummer Electonics 1-800-SAMSUNG (72-6786) www.samsung.com/ U.S.A us/support (Mobile Phones) [HHP] 1-888-987-HELP(4357) 0800 300 300 www.samsung.com/ UGANDA support 0-800-502-000 www.samsung.com/...
Page 333 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 334 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Page 335: Duty Cycle
Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Page 336: Fuser Unit
Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Page 337: Ieee 1284
Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
Page 338 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Page 339: Mac Address
Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
Page 340 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Page 341: Printer Driver
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Page 342: Toner Cartridge
Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
Page 343 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
Page 344 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
Page 345 Index pickup roller scan unit accessories easy document creator cleaning a machine installing e-book conversion clear button ordering control panel address book eco printing touch screen editing email address convention general setup searching copy registering entering character general setup using error message copying address book setup...
Page 346 Index fax sending clearing original document printing tips for avoiding paper jams scanning multi sending using SetIP faxing mac scanning adjusting darkness LCD display machine information preparing to fax browsing the machine status 204 receiving in Fax mode machine setup features machine status Linux...
Page 347 Index installing environment preparing originals type Windows IPv6 configuration print SetIP program general setup setting as a default machine wired network setup mobile OS UNIX n-up printing print media using direct printing utility card stock printing a document envelope Linux labels optional tray output support...
Page 348 SyncThru Web Service printing Scanning general information Unix Scanning with Samsung Scan Assitant 266 SyncThru™ Web Service system requirements scanning basic information USB cable toner cartridge Linux scanning driver installation 27...
Page 349 Index managing wireless LED printing wireless network scanning network cable using keyboard using help watermark create delete edit Windows common Windows problems driver installation for network connected system requirements using SetIP wireless Infrastructure mode USB cable disconnecting PBC mode Index...

Samsung ProXpress C267x series User Manual

Basic

1 Introduction

2 Menu Overview and Basic Setup

3 Maintenance

4 Troubleshooting

5 Appendix

Advanced

1 Software Installation

2 Using a Network-Connected Machine

3 Useful Setting Menus

4 Special Features

6 Troubleshooting

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Samsung ProXpress C267x series